Automate Post Sales Services with After Sales Monitoring Software

1. Be it a product- or service-based industry; all must have a strong, loyal customer base. And one effective manner to gain is by excelling in the after sales services promised when making the sales. Only when companies can be there helping the customers using their services and products can they truly understand the requirements of the consumers. After-sales monitoring software is the best way to do so. After-sales monitoring software is the perfect option as it is going to help organisations effectively provide their consumer or customers with efficient after-sales services. The software automates the process of retrieving tickets from the CRM software to assigning and exciting the job. What is After-sales Service and How to Improve It? After sales services are, the support companies provide customers after they have made the purchase of the product or services. This might include the onboarding process, extended customer support hours and active support to solve any glitch or roadblock that the customer might experience. When companies invest in improving their after sales experience they end up converting browsers into buyers. Optimal after sales services are important is vital for increasing the longevity of the business. This is because it ensures repeat consumers, fostering word-of-mouth referrals and promoting a positive company image. What is After Sales Monitoring Software? After-sales is tricky for businesses as their future sales and customer satisfaction depend on it. That is reason enough for companies to invest in after-sales monitoring software. It is software with tools and solutions to help your business provide your customers with the best post-sales services. The software automates and optimises the process of managing the tickets, segmenting and executing the services and technicians. It can easily be integrated with other CRM platforms. Once the CRM receives the ticket, the after-sales tracking software filters the complaint tickets based on predetermined parameters such as geography, type, etc. Through automation, the process speeds up and reduces the chances of error. The software assigns the query to the nearest dealer immediately. After acknowledging the service request, it is notified of all the additional details from the company.

2. Moving ahead, the dealer further delegates tasks to technicians working under him. The dealer is able to monitor his employees or technicians while they perform the services through after sales monitoring software. Automate After sales Servies with TrackoField Software like TrackoField offers various tools and services to further smoothen the after-sales services. Such as: Custom Forms and Digital Documents TrackoField offers a cool tool for custom forms that removes the need for field employees to carry a bunch of physical documents for each customer. Instead, the customs form is accessible from phones or other devices and can be customised according to the needs of every customer. This helps to save a lot of time and money and also eliminates the chances of human errors. Analytical Reports Analytical reports are essential for the optimised functioning of the after sales operations. These automated reports simplify managing after sales services. They detail the number of post-sales service tickets raised, tasks completed, expenses incurred, and much more. Alerts and Reminders Alerts and reminders are a way of ensuring that the technicians on the field reach the customer's location on time. Dealers receive alerts of the tickets and technicians recipe reminders of the upcoming tasks. Live Tracking Executives and Tasks Dealers can track and monitor the technicians and the task status in real time. The complete transparency of operation is vital for providing excellent after-sales services. Even the ticket status can be tracked in real time. This helps to determine the productivity of the technicians. Offer Excellent After-sales Services with TrackoField If your business desire to make exponential sales and make profits, they might find it hard to achieve without a loyal customer base. And one sure-shot way of doing so is by offering great after sales services. With after sales service monitoring software, it becomes far more easy, optimised and automated, thus eliminating chances of errors and slow procedures. Allowing businesses to resolve queries at lightning speed. TrackoField is an after sales monitoring software that can be easily integrated with an already existing CRM platform. This will help in mitigating the need for multiple platforms to deal with after sales queries and complaints. Related Blogs:

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