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Reducing Operational Costs through Software as a Service (SaaS)

Reducing Operational Costs through Software as a Service (SaaS). 22 March 2009 QAD Midwest User Group Meeting (MMUG). Market Definition. On Demand/Software as a Service (SaaS)

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Reducing Operational Costs through Software as a Service (SaaS)

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  1. Reducing Operational Costs through Software as a Service (SaaS) 22 March 2009 QAD Midwest User Group Meeting (MMUG)

  2. Market Definition • On Demand/Software as a Service (SaaS) • (SaaS, typically pronounced 'Sass') is a model of software deployment where an application is hosted as a service, provided to customers across the Internet. • Eliminating the need to install and run the application on the customer's own computer, SaaS alleviates the customer's burden of software maintenance, ongoing operation, and support. • Using SaaS also reduces the up-front expense of software purchases, through less costly, on-demand pricing.” Source - http://en.wikipedia.org/wiki/Software_as_a_Service

  3. Consumer Web Platforms

  4. Word Office Graphics Spreadsheets www.writely.com www.writeboard.com www.inetword.com many others… www.numsum.com www.irows.com many others… www.pxn8.com www.pixoh.com many others… https://www.google.com/hosted http://smallbusiness.yahoo.com/email/ www.zimbra.com many others… Database Documentation Contacts Project Mgmt. www.dabbledb.com www.Lazybase.com www.quickbase.com many others… www.basecamp.com www.jot.com www.dreamfactory.com many others… www.buildonline.com www.blinksale.com many others… www.linkedin.com www.plaxo.com many others… SaaS is Pervasive • “the appeal is obvious, SaaS is quicker, easier, and cheaper to deploy than traditional software” • The Economist September 2006

  5. SaaS Drivers & Predictions for 2009 • PREDICTIONS • SaaS Move From ‘Why’ To ‘How’ ... • New Hybrid Models Emerge • Venture Capital & Private Equity Retrenchment • Industry Shakeout and Consolidation • Acquisitions/Alliances Continue • The "Google Generation" Becomes Mainstream • Software / Business / Information / Managed Services Converge • Source: SandHill.com, January 2009 DRIVERS • Subscription pricing reduces capital expenditures (CAPEX). • Rapid deployment. • Version Control managed by the software vendor. • Business leaders drive software decisions. • Vendor success generates buzz and increased interest. Source: “Shape Your Apps Strategy To Reflect New SaaS Licensing And Pricing Trends”, Forrester Research , January 2009

  6. Opportunities and Challenges • Pressure to grow revenue and profits through: • Process improvement • Global expansion • Acquisition and Divestiture of business segments • Quickly implement core business applications: • Limited resources • Aggressive deadlines • High service levels expected from user community

  7. QAD On Demand Offering Hybrid Traditional SaaS Ownership/Perpetual License Flat fee subscription On Premise Anywhere Corporate IT SLA for availability & support

  8. QAD On Demand c c c c c Application Lifecycle Management Systems Management Help Desk Support Service Delivery Management Infrastructure Management • Flexible model offers standard and optional services • Global, agile resource pool provides expertise when and where you need it • Regular reporting gives full visibility and accountability to SLA adherence 8

  9. QAD Service Delivery Management Structured Governance Model Single Point of Contact for performance, quality and escalations Strategy Planning Pooled Resource Team Off-shore & Near-shore resources Service Level Control Reporting and Review Meetings Budget Reviews c c Service Delivery Management z c c c

  10. QAD Help Desk Support User Assistance – Level 1, 2 and 3 How To’s & Remote User Training Online Issue Management System 24 x 7 Support Third Party Product Support Regional Centers offering local language support Customization Support Remote Diagnostics c c Help Desk Support z c c c

  11. QAD Global Support • Proven track record of deep industry experience and superior knowledge of QAD products and solutions • 160experts • Averaging more than7 years of QAD solution experience • 94%customer retention rate • Multi-lingual support • 92% Customer Satisfaction Rating • Largest support provider for QAD • 20 call centers around the globe • 24x7 coverage • 25,000 calls annually • Direct line into QAD R & D organization • Industry-recognized certification for quality standards and processes • ISO 9001:2000 certification

  12. QAD Americas BRAZILSao Paulo MEXICOMexico City UNITED STATESCaliforniaGeorgia Illinois New Jersey QAD Global Support 20 QAD Support Centers – Local Presence, Global Reach QAD EMEA BELGIUMAntwerp ITALYMilan NETHERLANDSSchiphol-Rijk POLANDWroclaw QAD Asia/Pacific AUSTRALIASydney CHINAShanghai HONG KONG Hong Kong JAPANTokyo INDIAMumbai THAILANDBangkok SOUTH AFRICADurban SPAINBarcelona UNITED KINGDOMDudley IRELANDLimerick

  13. Application Lifecycle Management Customizations and Change Management New Integrations, Interfaces & Reports Service Pack & Patch Integrations Application Configuration Output Management Security Maintenance Core Model Support Enhancement Migrations c c Application Lifecycle Management z c c c

  14. Systems Management Database Administration Systems and Application Monitoring Service Pack & Patch Installations Performance Monitoring and Tuning Application Installation and Set Up Batch Processing & Reporting Upgrade Technology stack c c Systems Management z c c c

  15. Infrastructure Management Server Management Network Management Data Center Management Storage Management File Management Disaster Recovery Operating System Support c c Infrastructure Management z c c c

  16. Metrics • Metrics tool helps proactively analyze client system performance and capacity.

  17. QAD On Demand Deployment Options Optional Service Default Service * Server can be on customer site or other non-QAD hosted site

  18. Advantages of On Demand • Implement rapidly with minimal effort • Establish global standards and version control • Reduce local resource allocation significantly • Leverage deep and broad IT and application talent • Focus more on your core business • Requires minimal infrastructure onsite

  19. Customer Case Study • Founded in 1994 • Headquarters Fountain Valley, CA United States • 300 employees globally • Global Manufacturing, Distribution, and Sales • Ho Chi Minh City, Vietnam (manufacturing) • Copenhagen, Denmark (manufacturing) • Development of pH Catheters for diagnostic use • #1 pH Catheter supplier in US and Europe • Food and Drug Administration (FDA) registered

  20. Business Goals and Timeline • Vision Statement • Create the world leader in Neurology and Gastroenterology Diagnostic products and services. • Growth through acquisition • 2007 • Medtronic’s GI Diagnostics Product Line • Water Street Health Care Partners Equity Financing • Medtronic’s Neurodiagnostic Product Line (Dantec) • 2009 • Stellate Advanced Neurodiagnostic Systems

  21. QAD On Demand Solution • QAD Enterprise Applications 2007.1 • Life Sciences Business Solution • Supply Chain Planning • Compliance • European Accounting • Trade Management (TrM) • Service and Support Management • Integrated Customization Toolkit (ICT)

  22. Value of On Demand • Reduced capital expenditure • Predictable expense structure • Experienced 24x7x365 global Support • Rapid implementation • Industry-specific software editions • Guaranteed high systems availability

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