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Questionnaires. Project start Initiation Project planning Control Evaluation & reporting 3. Development Achieved level. Respondents. WHO IT projects. 1. Strategy. 2. Requirements. 3. Development. 4. Acceptance. 5. Day-to-day operattions.
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Questionnaires Project start Initiation Project planning Control Evaluation & reporting 3. Development Achieved level Respondents WHO IT projects 1. Strategy 2. Requirements 3. Development 4. Acceptance 5. Day-to-day operattions Coordination Proces Documentation Infrastructure & tools 4. Acceptance Achieved level Objectives Communication Governance 1. Strategy Achieved level Proces Documentation Quality 2. Requirements Achieved level Grandtotal Achieved level Client database upgrade New Crm system Social media – phase 1 Training Marketing projects Client database upgrade New Crm system Social media – phase 1 Training Marketing projects Cash Management - 1 Cash Management - 2 Consolidation Phoenix – 3rd phase System upgrade Finance projects Cash Management - 1 Cash Management - 2 Consolidation Phoenix – 3rd phase System upgrade Finance projects RFID pilot Logistics projects RFID pilot Logistics projects SAP/HR – Phase 2 File restructuring HR projects SAP/HR – Phase 2 File restructuring HR projects Grandtotal Grandtotal Less than €100k. Less than €500k. Less than €1m. More than €1m. Less than €100k. Less than €500k. Less than €1m. More than €1m. Grid Map
Maturity level Groups of respondents Questionnaires Manhattan Map
Most DISagreeing respondent Two respondents DISagree Gliding scale of agreement % support for m’ment objective Two respondents AGREE M’ment objective Most AGREEing respondent Dendrogram
80% 60% 40% Follow the leader Go Go GO !!! 1 1 Questionnaire 1. Questionnaire 2. Questionnaire 3. 3 2 Agreement with the management objective 3 2 Few small steps Confrontation or compromise 40% 60% 80% Agreement within the team Change Management Quadrant
Respondentssorted from least to most behind target Questions sorted from least to most behind target Gap Map
Scores Actual situation (bottom-up) Bottom-up planned improvement Top-down desired (management) Comparing Top-down vs. Bottom-up Waste (planned BUT not desired) Right (planned AND desired) Shortage (not planned BUT desired) Waste Map
Potential Everyone shares with everyone else Reality Apply filter to divide the workload Respondent 1 Respondent 2 Respondent 3 Respondent 4 Respondent 5 Respondent 6 Respondent 7 Respondent 8 Respondent 9 Respondent 10 Respondent 11 Respondent 12 Respondent 1 Respondent 2 Respondent 3 Respondent 4 Respondent 5 Respondent 6 Respondent 7 Respondent 8 Respondent 9 Respondent 10 Respondent 11 Respondent 12 Respondent 1 Respondent 2 Respondent 3 Respondent 4 Respondent 5 Respondent 6 Respondent 7 Respondent 8 Respondent 9 Respondent 10 Respondent 11 Respondent 12 Respondent #.7 kan help respondent #.6 with a lot of issues Buddy Map