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20 th Annual IL Statewide APA Conference

20 th Annual IL Statewide APA Conference. Thursday, August 22, 2013 3:20pm Session. Times…They Are A- Changin ’ How Payroll Can Enable Successful Change Management. Fiona Nolan Senior Workforce Management Consultant Email: fiona.nolan@kronos.com. Agenda | Times They Are A- Changin ’.

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20 th Annual IL Statewide APA Conference

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  1. 20th Annual IL Statewide APA Conference Thursday, August 22, 2013 3:20pm Session

  2. Times…They AreA-Changin’How Payroll Can Enable Successful Change Management Fiona Nolan Senior Workforce Management Consultant Email: fiona.nolan@kronos.com

  3. Agenda |Times They Are A-Changin’ Agenda |Times…They Are A-Changin’ • What is Change Management? • Why Is it So Important? • Goals and Pitfalls • Steps of Change Management • Q&A

  4. What is Change Management? Change Management (noun): • Ability to quickly count and sort loose change in one’s pockets • Change management is a process that prepares your organization to anticipate, understand, and accept change to reach a desired outcome

  5. Why Change Management? Changes often bring employees more questions and concerns than answers • How will this impact my paycheck? • Is my job in danger of being cut? • Do we really need to change the way we’ve always done things? • How do I get employees to follow new procedures? • What do employees want to know? Need to know? • How can I do all this with minimal disruption to work?

  6. Journey Through Change

  7. Improveworkforce management Change Management Goals • Maximizeinvestment • Improveemployee satisfaction • Maximizeacceptance • Minimizefear and frustration

  8. Assume“case for action” is broadly understood Change Management Pitfalls • Failto communicate a clear picture • Do not buildbuy-in • Do not obtaincommitment • Focus on businessover people

  9. Agenda |Times They Are A-Changin’ Agenda |Times They Are A-Changin’ • Steps of Change Management • DCOM • Direction • Competence • Opportunity • Motivation

  10. Basic Change Management Process Change management helps you reach the outcomes and behaviors you want

  11. Change Adoption Curve

  12. Elements of DCOM

  13. Agenda |Times They Are A-Changin’ Agenda |DCOM Direction

  14. Direction • Planned over-communication • Build trust • Develop two-way communication Leveragedirect and indirect channels of communication

  15. Direction Organizational Benefits Individual Benefits Background • Rationale for change • Vision for end state • Scope of change • Goals • Improve operations • Empower employees • Increase productivity • Increase business • Less hassle • User-friendly • Fewer errors • More consistent • Improved confidence

  16. Project Leaders • What will be changing? • Who will be impacted by this change? • Why is this change being undertaken? • When will this change occur? • What are the desired results/outcomes from this initiative?

  17. Agenda |Times They Are A-Changin’ Agenda |DCOM Competence

  18. Competence • Build the skills and knowledge to adapt to the change and adopt any new processes, procedures, etc As change deadline approaches, communications must reflect what employees should expect As the deadline passes, reinforce what they should be doing

  19. Competence Pre and post change communications and activities are critical to maximizing acceptance, adoption and proper use Pre-change Change Post-change • Support • Job aids • FAQs • Ongoing training • Demonstrations • Training • Features and functions

  20. Project Leaders • What new skills will people will need to have? • How can we maximize the similarity between training and the job situation? • How can we provide hands-on experience with the tasks, concepts, and skills needed to fully leverage the new system? • How can we ensure learners thoroughly understand the principles being taught?

  21. Agenda |Times They Are A-Changin’ Agenda |DCOM Opportunity

  22. Opportunity Time Talent Technology Do our employees have enough of these to reach our goals?

  23. Opportunity • Infrastructure • Barriers

  24. Project Leaders • Will our technical infrastructure support the new system at acceptable levels of performance? • Have we made the new system easy for users to access?

  25. Agenda |Times They Are A-Changin’ Agenda |DCOM Motivation

  26. Motivation for Employees • Maintain control over their lives • Recognized for their knowledge, skills and contributions • Be part of something that makes a positive difference • Opportunity to grow and develop • Predictability/certainty about our future

  27. Journey Through Change

  28. Motivation Create a tangible need Introduce the change Stabilize and sustain change Revise and finalize change

  29. Project Leaders • Did we sell the problem…NOT the solution? • Did we show how the change will make things easier? • Did we help people understand & accept their role in using the new system? • Did we demonstrate the new system so people can see how it works? • Did we show how training will be relevant for job performance and can be quickly applied on the job? • Will we provide ongoing support for people impacted by the change?

  30. Agenda |Times They Are A-Changin’ Agenda |Times They Are A-Changin’ • Steps of Change Management • DCOM • Summary

  31. C • O Summary • D Change Management • M Change Management (noun): • Ability to quickly count and sort loose change in one’s pockets • Change management is a process that prepares your organization to anticipate, understand, and accept change to reach a desired outcome

  32. Agenda |Times They Are A-Changin’ Agenda |Times…They Are A-Changin’ • Q&A

  33. About Kronos • Kronos helps organizations across a variety of industries manage their most valuable, and expensive, strategic asset — their workforce. How? By giving them the tools they need to help them control labor costs. Minimize compliance risk. And improve workforce productivity. The easy-to-own workforce management solutions from Kronos make complete automation and high-quality information a reality. • Our time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics solutions give Kronos customers the edge they need to compete in the global marketplace. With thousands of installations in organizations of all sizes — including over half the Fortune 1000® — we’re proving workforce management doesn’t have to be so hard. • For more information contact your Kronos representative, call (800) 225-1561 or visit www.kronos.com.

  34. Thank You for Attending! 20th Annual IL Statewide APA Conference – August 22-23, 2013

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