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Workstation Management @ UNM

IT-UNM – November 18, 09. Workstation Management @ UNM. Agenda. Workstation Management Project Purchasing New IT services. IT Thanks Participants. RFP and Dell Contract – HSC, Purchasing Hardware Standards – ASM Software Standards – HSC Image building – ASM, UL LANDesk - UL

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Workstation Management @ UNM

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  1. IT-UNM – November 18, 09 Workstation Management @UNM

  2. Agenda Workstation Management Project Purchasing New IT services

  3. IT Thanks Participants RFP and Dell Contract – HSC, Purchasing Hardware Standards – ASM Software Standards – HSC Image building – ASM, UL LANDesk - UL Workstation Standards – WSM Steering Committee Image testing – ARC, ASM, Extended University, Finance Systems, Gallup, ISS, Student Life, Taos, UL

  4. Workstation Management Project summary & progress

  5. Project Summary & Progress • Project Goal • Increase efficiency and value by implementing hardware, software, security and deployment standards for workstations • Hardware Standards • Standard hardware list developed • Dell Contract signed • Software Standards • Standard software list developed • Enterprise licenses purchased e.g. Microsoft CAP, Symantec

  6. Project Summary & Progress – Cont’d • Workstation Image • Base image built • Pilot rollout – ASM, FADL, LoboLab PODs • Client Management • LANDesk (application deployment, asset management, remote desktop) • Patch management (WSUS, LANDesk) • Desktop security (Symantec, NAC) • WSM Steering Committee • Rick Adcock, Dean Bernardone, Steve Campbell, Joaquin Cantu, Greg Gaillard, Mark Garcia, Dale Hendrickson, Dilek Inal

  7. NEW for IT Purchases Purchasing

  8. New Purchasing Processes • Purchasing Dell • Departments from LoboMart • Instructions - Dell Byte • Students via the web or Bookstore • Purchasing Guidelines • PCards • Purchase requests • Reimbursements • Exceptions

  9. NEW from IT: Workstation management suite

  10. Hardware Purchase & Support • Standard & under warranty HW support free of charge • Non-standard & post warranty hardware support is provided on a time and materials basis, including parts and $65 per hour for labor • How to get the service • Email Hardware Maintenance or call 505. 277.8098

  11. Software Purchase & Support • Standard SW support free of charge • Support limited to system level, operational functionality issues • How to get the service • Email Software Distribution or call 505.277.8122

  12. Standard Image Provision & Support • Hardware must meet min requirements • Support limited to image installation issues • Windows 7 coming soon! • $5 for software, $25 for machine install • How to get the service • Email Software Distribution or call 505.277.8122

  13. Managed Workstation • AVAILABLE JANUARY, 2010! • HW & SW support • Image • Enterprise Active Directory • Patch Management • Client Management System (Software Distribution & Updates, Asset Management, Remote Control, State Technology) • Desktop Security (Managed Symantec client, Windows Defender, NAC) • Recycling (Disk Erasure, Redistribution) • Access to new services • $100/workstation one-time setup , $10/workstation monthly • How to get the service - Email Hardware Maintenance or call, 505. 277.8098

  14. New IT Services Summary Hardware Purchase & Support Software Purchase & Support Standard Image Managed Workstation WSM information can be found at: http://it.unm.edu/wsm

  15. Work In Progress Image provided by Software Distribution Link to contact Steering Committee from WSM web site ESC POD demo area

  16. Next Phase MAC standard image and deployment

  17. Comments & Questions Thank You!

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