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National Association of Service Managers (NASM)

National Association of Service Managers (NASM). What is NASM?. NASM Mission Statement. To provide professional leadership and education to the service executive, while developing their managerial expertise in the business and organizations that they represent. NASM Objectives.

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National Association of Service Managers (NASM)

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  1. National Association of Service Managers (NASM)

  2. What is NASM?

  3. NASMMission Statement To provide professional leadership and education to the service executive, while developing their managerial expertise in the business and organizations that they represent.

  4. NASM Objectives • Improve the service industry’s quality and effectiveness • Foster communications and cooperation among managers in the industry • Provide quality educational opportunities directly related to the needs of the industry

  5. We offer you: • NASM Certification Program • Certified Service Executive (CSE) • Associate Service Executive (ASE) • Lifetime Service Executive (LCSE) • Educational opportunities through • NASM Conferences • NASM co-sponsored conferences • AEM customer support seminars • WBR INTERLOG • WBR Field Service seminars • IQPC seminars

  6. We offer you: • Quarterly service management newsletter • NASM network • Members helping members find solutions • Service Professional Employment Program • Job Target

  7. Just who is NASM • Corporate Service Executives from such companies as: • The Toro Company • Rheem Manufacturing • Sony • Case New Holland Corporation • Harley-Davidson Motor Company • John Deere Company • Robert Bosch LLC

  8. NASM is concerned with all aspects of service management: • Customer care, customer service and satisfaction • Product repair, warranties and extended warranties • Parts Management • Forecasting • Logistics • Distribution • Marketing

  9. NASM is concerned with all aspects of service management (Continued): • Field Service Operations • Scheduling • Training • Measuring • Controlling • Call Center and Technical Support Center Management • Product Liability

  10. What This Means • NASM offers you an opportunity to provide: • Service specific education to new managers • Service Industry Certification • Networking with the most experienced and qualified service professionals in the industry

  11. Invitation For membership information please visit our website at www.nasm.comor contact: National Association of Service Managers P.O. Box 250796 Milwaukee, WI 53225 Tel. 414-466-6060 (hosted by Ken Cook Co.) Thank you!

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