Quality of Service Monitoring Tool

1. ITU-T Workshop on Delivering Good Quality Telecommunication Service in a Safe Environment in Africa(Nairobi, Kenya, 26 July – 27 July 2010 ) Quality of Service Monitoring Tool Tahitii OBIOHA Network Planning & Optimisation Engineer Planet Network International

2. PLANET NETWORK INTERNATIONAL RPM SYSTEM QoS VS Regulators RPM SYSTEM OVERVIEW Processing Raw Data Results Overview

3. PLANET NETWORK INTERNATIONAL Processing RAW DATA from the OMC-R Tool: RPM SYSTEM

4. SUMMARY • Objectives of quality of service for regulators • The solution put forth by PNI • Administrator profile • User profile • Processing Raw data • Results overview • Questions

5. Objectives of quality of service for regulators • Definition: • Quality of Service can be briefly defined as the measurement of two main indicators : • Key Quality Indicators (KQIs) • Key Performance indicators (KPIs) • The main role of the regulator amongst others, is: • To monitor Quality of Service (QoS) of mobile phone operators so that they comply and meet the specifications they have been assigned in the issuance of operating license, and • To assist operators, as well as challenging them, in improving the quality of services offered to end-users(subscribers). Several methods for evaluating the QoS of operators

6. Objectives of quality of service for regulators • Regularly monitor and enforce the specifications strictly • Ensure a good network coverage and a good voice quality • Ensure competition between operators for lowering call prices • Communicating the results of the network status to endusers • …

7. Current state about measurement of QoS • Drive test and/or END TO END measurement are very limited and subjective in that it is mainly outdoors and periodic: • some parts of the territory : buildings, highways and main roads • a given period : once a year for over a month • Need for expensive tools that needs to be constantly updated: new technology, new mobile testing… • Results are disputed, owing to ineffective control over time

8. 1 2 How to control QoS ? Means/Process A specific audit = current network status Establishing a system of QoS management Voice quality measurement (user’s perception) Unequivocal Permanent Measurement of Key Performance Indicators (KPIs) and Key Quality indicators(KQIs) Penalties Permanent surveillance Snapshot view

9. The solution put forth by PNI RPM SYSTEM SOLUTION

10. QoS control system • System that records each call from each subscriber 24h/24 no matter its location in a given network • System at the forefront of Web technology • Powerful database system • Multi-vendors (compatible with all vendor equipment of operators around the world) • Multi-technology : 2G, 3G, 4G … • Completely designed to meet the needs of regulators

11. QoS control system • This system provides the following services and more to regulators: • Functions of analysis, edition reports and alarms • Historic of data by operator • Supervision and monitoring monthly for the issuance of penalties against the operator which does not respect the specifications • Better quality of service ensured for the end users

12. QoS control system • Features of this system: • Collecting Raw data counters OMC-R of any equipment • Technology based on Web browsing 2.0 • Automatic alerts of events by email • System allowing to send reports automatically by email • Alarm programming • Unequivocal data processing • Easy-to-use

13. OMC Data OMC Data Intranet/Internet (secured ssh/https Recovery Raw data Recovery Raw data User...n User 1 Aministrator QoS control system HOW IT WORKS ? Raw Data coming from Mobile Operator

14. User Profile Homepage User A customizable tool according to each user Menu available Exporting results Result of Last month processed

15. 100% of the indicators present for the day Data missing or not yet integrated for the month 24 hours of data for present day User Profile Editing reports after collection and data analysis Factor integrity and reliability of the month

16. Fields selected in our query Fields need for the query User Profile Investigate data easily using Query Builder

17. Filter level User Profile Rich, Interactive and detailed flexible reporting The data report

18. Result of our query User Profile Informative results tabulated by Query Builder

19. Graph settings Graph Overview User Profile Interactive and flexible graphical reporting generated by Query Builder

20. User Profile GIS (Geographical Information System) Interactive visualization of the network on a map

21. User Profile Mapping out severity levels Cellule défectueuse, haut critère de sévérité Cellule défectueuse, critère de sévérité moyen, grosse zone impactée

22. Coverage area of cell 347 for this interval Intervals defined for this KPI User Profile GIS 3D Overview (HO SUCCESS RATE) Interactive visualization of the network on a map

24. Name of Database Directory for processing raw data Processing Raw data Management interface of Raw Data Access in console mode with Putty session

25. Results Overview Reliability of data provided by the operator An example using Operator COMIUM ( a mobile operator in Ivory coast) Data processing for the month of December 2009

26. Results Overview Alarm Results Operator COMIUM : Showing Alarm Results from April to December 2009

27. Results Overview Results by severity level Operator COMIUM : Showing severity level results from April to December 2009

28. Results Overview Number of cells identified Operator COMIUM : Showing recurrent faulty cells from April to December 2009

29. PLANET NETWORK INTERNATIONAL Questions ?

30. PLANET NETWORK INTERNATIONAL THANK YOU FOR YOUR ATTENTION For more information visit: www.planetworkint.com Or dial #: 1800 RPM PNI