Excellence: The Leadership 50 Tom Peters/Flexirent/18.02.2008

1. NOTE:To appreciate this presentation [and insure that it is not a mess], you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller”and“Verdana”

2. Excellence:The Leadership50Tom Peters/Flexirent/18.02.2008

3. Slides at …tompeters.com

4. bedrock.

5. 1. Leaders …serve.

6. Organizations exist to serve. Period. Leaders live to serve. Period.

7. “I have always believed that the purpose of the corporation is to be a blessing to the employees.”—Boyd Clarke

8. Cause(worthy of commitment)Space(room for/encouragement for initiative)Decency(respect, humane)

9. Cause(worthy of commitment)Space(room for/encouragement for initiative-adventures) Decency(respect, grace, integrity, humane)servant leadership

10. ServantLeadership—Robert Greenleaf The Manager’s Book of Decencies: How Small gestures Build Great Companies.—Steve Harrison Hostmanship: The Art of Making People Feel Welcome—Jan Gunnarsson & Olle Blohm The SPEED of Trust: The One Thing that Changes Everything—Stephen M.R. Covey The Dream Manager—Matthew Kelly The Customer Comes Second —Hal Rosenbluth

11. Nicole Lyder Marcia Neilson

12. The Basic Mechanism.

13. 2. Leadership Is a …Mutual Discovery Process.

14. “Ninety percent of what we call ‘management’ consists of making it difficult for people to get things done.”– Peter Drucker

15. Organizing Genius / Warren Bennis and Patricia Ward Biederman“Groups become great only when everyone in them, leaders and members alike, is free to do his or her absolute best.”“The best thing a leader can do for a Great Group is to allow its members to discover their greatness.”

16. Leaders’ “Mt Everest Test”“free to do his or her absolute best” … “allow its members to discover their greatness.”

17. The Dream Manager—Matthew KellyE.g.: “An organization can only become the-best-version-of-itself to the extent that the people who drive that organization are striving to become better-versions-of-themselves.” “A company’s purpose is to become the-best-version-of-itself. The question is: What is an employee’s purpose? Most would say, ‘to help the company achieve its purpose’—but they would be wrong. That is certainly part of the employee’s role, but an employee’s primary purpose is to become the-best-version-of-himself or –herself. … When a company forgets that it exists to serve customers, it quickly goes out of business. Our employees are our first customers, and our most important customers.”

18. Quests!

19. … no less than Cathedrals in which the full and awesome power of the Imagination and Spirit and native Entrepreneurial flairof diverse individualsis unleashed in passionate pursuit of … Excellence.

20. The Leadership Types.

21. 3.Great Leaders on White Horses Are Important – butGreat Talent Developers(Type I Leadership)are the Bedrock of Organizations that Perform Over the Long Haul.

22. Whoops: Jack didn’t have a vision!

23. 4. But There Are Times When the “visionary” “Type” (Type II Leadership) Matters!

24. “A leader is a dealer in hope.” —Napoleon

25. 5. Find the “Businesspeople”!(Type III Leadership)

26. I.P.M. (Inspired Profit Mechanic)

27. 6. All Organizations Need … the Golden Leadership Triangle.

28. The Golden Leadership Triangle:(1) Talent Fanatic … (2) Visionary … (3) Inspired Profit Mechanic.

29. 7. Leadership Mantra #1: IT ALL DEPENDS!

30. Renaissance Men are … a snare, a myth, a delusion!

31. 8.The Leader Is Rarely/Never the Best Performer.

32. “Tom, you left out one thing …”

33. The Leadership Dance.

34. 9. Leaders …SHOWUP!

35. MBWA

36. “A body can pretend to care, but they can’t pretend to be there.”— Texas Bix Bender

37. “It’s always showtime.”—David D’Alessandro, Career Warfare

38. 10.Leaders …LOVE the MESS!

39. “If things seem under control, you’re just not going fast enough.”—Mario Andretti

40. 11. LeadersDO!

41. “We have a ‘strategic’ plan. It’s called doing things.”— Herb Kelleher

42. “This is so simple it sounds stupid, but it is amazing how few oil people really understand that you only find oil if you drill wells.You may think you’re finding it when you’re drawing maps and studying logs, but you have to drill.” Source: The Hunters, by John Masters, Canadian O & G wildcatter

43. 12. Leaders Re-do.

44. Phil Crosby is an idiot!

45. “We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the software. We fixed them by doing it over and over, again and again. We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we’re already on prototype version#5.By the time our rivals are ready with wires and screws, we are on version #10.It gets back to planning versus acting: We act from day one; others plan how toplan—for months.”—Bloomberg by Bloomberg

46. 13.BUT … Leaders KnowWhen to Wait.

47. Tex Schramm: The “too hard” box!

48. 14. Leaders Are … Optimists.

49. Hackneyed but none the less true:LEADERS SEE CUPS AS “HALF FULL.”

50. Half-full Cups:“[Ronald Reagan] radiated an almost transcendent happiness.” —L ou Cannon