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Petros KAVASSALIS

Business Process Management Systems [ Συστ ήματα Διαχείρισης Επιχειρησιακών Διαδικασιών] Lecture 3, 4, 5, 6 : Business Process Analysis – Process Modeling Univ. of the Aegean Financial and Management Engineering Dpt. Petros KAVASSALIS. What you will learn in this course.

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Petros KAVASSALIS

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  1. Business Process Management Systems[Συστήματα Διαχείρισης Επιχειρησιακών Διαδικασιών]Lecture 3, 4, 5, 6: Business Process Analysis – Process ModelingUniv. of the Aegean Financial and Management Engineering Dpt Petros KAVASSALIS

  2. What you will learn in this course • A set offundamentalconceptsfor understanding Business Process Management (BPM) • Business Process Analysis • Business Process Design • Best practices and techniques for modeling business processes • Strategies for orchestrating IT systems and human activity by using Business Process Management Systems • XML • Web Services • E-Forms • Familiarization with practical use of BPN in: • e-business • e-government 2.0 • Interoperability through enterprise architecture design

  3. Who am I? • PhDinEconomicsandManagement (Univ. ParisDauphine & Ecolepolytechnique) • Research experience • Ecolepolytechnique, Paris • MIT CenterofTechnologyPolicyandIndustrialDevelopment, MIT CTPID (MIT Internet TelecommunicationsConvergenceConsortium) • Current positions • Univ. of the Aegean (FME): Assoc. Professor • RACTI: Director of ATLANTIS Group

  4. Communication tools • e-mail: pkavassalis@atlantis-group.gr • Course web site: see FME web site

  5. Students evaluation • Class Participation (20%) + • Assignments (20%) + • Final Exam (60%)

  6. Business Process Analysis: What is it? • Business process analysis (BPA) is the analysis of various business operations classified into processes(i.e. seriesof related tasks), where observation revolves around the specific ways in which these processes happen along a life cycle from beginning to end… • Is a disciplined approach for introducing and managing change to organizations • Is an approach that helps improve the performance of business activities • Please find examples of process by visiting local businesses • Prepare a presentation with the material you have collected • Make designs

  7. Business Process Analysis: rules • Objective: process de-composition • Criteria • Task homogeneity • Spatial frontiers (re-group tasks related to the same place, i.e. a cashier's office or an organization’s division • Interaction with third systems (see next slide) • Re-usable sub-processes / activities • End / start events • Two versions • As-is • To-be

  8. People Tasks: an important part of the orchestrated ensemble

  9. Process Modeling: processes and sub-processes • Separate groups of related tasks (sub-processes) from stand-alone tasks

  10. Ok, but who starts the process?

  11. The process has started but it should wait somewhere…

  12. … After waiting for a while, it goes further and ends… another process starts

  13. [parenthesis: time issues] • Start Timer Event • A process can start with specified interval as defined by the timer • Start on a specific day • Start after X days • Intermediate Timer Event • The process will wait for a specified time period before continuing • Wait until a specific date • Wait for a specified duration

  14. Intermediate Message Event

  15. Gateway-ing! [please read and apply: B for any k<a, C for any a<k<b, terminate for any k>b, k: string]

  16. How to model people tasks?[see following lectures]

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