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KNOWLEDGE MANAGEMENT Knowledge Cycles

KNOWLEDGE MANAGEMENT Knowledge Cycles. Raymund Sison, PhD College of Computer Studies De La Salle University sisonr@dlsu.edu.ph http://mysite.dlsu.edu.ph/faculty/sisonr. Basic Knowledge Life Cycle. Knowledge Management. Simply put,. KM is the management of the knowledge life cycle.

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KNOWLEDGE MANAGEMENT Knowledge Cycles

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  1. KNOWLEDGE MANAGEMENT Knowledge Cycles Raymund Sison, PhD College of Computer Studies De La Salle University sisonr@dlsu.edu.ph http://mysite.dlsu.edu.ph/faculty/sisonr

  2. Basic Knowledge Life Cycle Dr. Raymund Sison

  3. Knowledge Management Simply put, KM is the management of the knowledge life cycle. Dr. Raymund Sison

  4. Basic Knowledge Life Cycle Dr. Raymund Sison

  5. Knowledge Creation (Nonaka, 1991) • TO • Tacit • Explicit • Tacit FROM • Explicit Nonaka, I. (1991). The Knowledge-Creating Company. Harvard Business Review. Nov-Dec. Dr. Raymund Sison

  6. Activity 1 • Form groups. • Recall your group’s top 3 pieces/chunks of knowledge. From these, give 1 concrete example of knowledge created using each of the four processes. • Draw a pie chart showing the group’s opinion as to the relative amount of knowledge created by each process. • A representative from each group will discuss his/her group’s answers in front. Dr. Raymund Sison

  7. Basic Knowledge Life Cycle Dr. Raymund Sison

  8. Knowledge Transfer: Direct Dr. Raymund Sison

  9. Knowledge Transfer: Indirect Dr. Raymund Sison

  10. Codification vs. Personalization (Hansen et al., 1999) Hansen, M., Nohria, N. & Tierney, T. (1999). What’s Your Strategy for Managing Knowledge? Harvard Business Review, March-April 1999, 106-116. Dr. Raymund Sison

  11. Creating Connections(Skyrme & Amidon, 1997) Skyrme, D. & Amidon, D. (1997). Creating the Knowledge-Based Business. Business Intelligence Ltd. Dr. Raymund Sison

  12. Activity 2 • Form groups. • Recall your group’s top 3 most important pieces/chunks of knowledge. Discuss the best way to transfer these knowledge pieces or chunks. • A representative from each group will discuss his/her group’s answers in front. Dr. Raymund Sison

  13. Basic Knowledge Life Cycle Dr. Raymund Sison

  14. Activity 3 • Form groups. • Recall your group’s top 3 most important pieces/chunks of knowledge. Describe barriers to the use of (or access to) knowledge that you have encountered. • A representative from each group will discuss his/her group’s answers in front. Dr. Raymund Sison

  15. A Definition of KM* • Knowledge management in organizations refers to: • organizational processes and structures • that leverage the synergy between • information technology and • people • in the creation, transfer and use/reuse of knowledge • to improve individual as well as organizational productivity. *This is essentially the definition in our course syllabus. Dr. Raymund Sison

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