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Management Conference 15 th October 2008

Management Conference 15 th October 2008. Setting the Scene Simon Crawford. Setting the Scene. Challenges and Opportunities. Challenges. Quality and Resources HC SDU Restructure PB/RL Inquiry New Chair/Non Execs FTe Broadmoor OBC St Bernard’s Estate Morale/Motivation Recruitment

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Management Conference 15 th October 2008

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  1. Management Conference 15th October 2008 • Setting the Scene Simon Crawford

  2. Setting the Scene • Challenges and Opportunities

  3. Challenges • Quality and Resources • HC • SDU Restructure • PB/RL Inquiry • New Chair/Non Execs • FTe • Broadmoor OBC • St Bernard’s Estate • Morale/Motivation • Recruitment • Training

  4. Opportunities • Fresh start • Focus on what we can influence • Taking control • FTe • Plans • Governance • Membership

  5. Opportunities cont’d • Cohesiveness – SDU been through last 12 months together • Patient experience • Devolution and responsibility • Autonomy for organisation and leaders • Profile • Reputation

  6. Setting the Scene • Quality and Accountability

  7. Quality • Patient Experience “KING” • Patient feedbacks regular/routine • “Time to Care” • Attitudes, empathy, understanding • Communication, information, expectation • Environment, repair, comfortable, clean • Ownership/responsibility yours (not someone else’s) • Challenge poor practice, promote/reward the good • Corporate Framework – Governance “Must Do”

  8. Accountability • SDU Directors – successful as a pair • Own and deliver Trust/SDU strategy/ policy/initiatives • Quality of care • How do you know? • Here and now • Systemic • Measure, metrics, monitor, refine – clinical KPIs • Give patients more clout • Comply with NHS quality standards

  9. Accountability cont’d • Clinical team engagement/ empowerment • Seize the power • Disciplined programme management for improvement • Identification of “enablers” • Get out more – see other services and not just in London

  10. SDU Governance • Framework • Performance data – clinical/non-clinical • Risk registers • Incident reporting/monitoring • Health and safety • Consistency • Engaged and understanding • People development • Positive culture • Open and transparent

  11. Outcomes • Better quality care • Improved throughput • Integrated services • Improved health and prospect of staying healthy • Reduced inequalities

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