CUCM 9.x Licensing

1. CUCM 9.x Licensing Jason Wiatr 7/25/2012

2. Topics • Centralized Licensing Overview • User Count Tool (UCT) • Enterprise License Manager (ELM)

3. Centralized Licensing Overview EDCS-1129928

4. Objectives of Centralized Licensing • Simple Compliance and Lower Operational Cost • Make it simple so customers can understand and comply with CUWL and UCL • Provide Management and Virtualization Capabilities • Centralized, enterprise-wide management of user licenses supporting balancing or movement of licenses including disaster recovery • Electronic fulfillment/download (Currently manual process) • Consistently among top 3 requests from Cisco 3.0 accounts, # 1 partner pain point • Provide Flexible SW Consumption Alternatives • Enterprise License Agreement (ELA), Hosted Collaboration Solution (HCS) and True-up capabilities • Subscription/term licensing

5. Architecture Overview New License Mgr API facilitates product license requests and communication with License Manager UCM moving from DLU (device) based licensing to User based licensing User Count Tool Allows customers to determine what 9.0 licenses are needed prior to upgrading their pre-9.0 CUCM UCM UCM Cluster 1 Cluster 2 Lic Mgr API Lic Mgr API Lic Mgr API Connection Cisco Back Office FNO SWIFT Electronic and manual license delivery License Mgr (ELM) License Manager interfaces to SWIFT to acquire and manage customer licenses using FlexNet’s FNO Entitlement Management software New centralized License Manager serves a common pool of licenses to all supported products as well as provide enhanced licensing capabilities such as tiered license substitution

6. Licensing Structure Two categories of licenses: • Base user licenses (e.g. entry, standard, CUWL Premium), and • Value added features/services licenses (e.g. messaging, telepresence room) Base user licenses organized into a Russian Doll hierarchy • Each base user license entitles a user to a superset of the rights of the next lower tier Value Added Feature 2 Value Added Feature 1 Base User 4 Base User 3 Base User 1 Base User 2

7. Commercial License Offerings Example Value Added Feature Licenses Optional Telepresence Room Add-On User Licenses

8. Phone Classification • Tin: analog, Cisco 3905, Cisco VGC phone, Cisco VGC Virtual phone • Copper: Cisco 6901, Cisco 6911, Cisco 6921, CUC-RTX • Bronze: Most phones • Silver: Cisco IP Communicator, Cisco IP Personal Communicator, IMS integrated mobile, Unified Client Services Framework • Gold: Cisco Dual Mode for Android, Cisco Dual Mode for iPhone, Cisco Unified Mobile Communicator, • Telepresence: Carrier-Integrated Mobile

9. License Tiers

10. General Licensing Features • Node locked licenses • Permanent and expiring licenses • Periodic and on-demand license synchronization between ELM and products • Tiered license substitution • License overage and ELM communication loss handling • Demo mode • License reporting • Planning assistants

11. Manual and Electronic Fulfillment Cisco Customer Cisco licensing portal access Back Office Product A Product B Internet SWIFT FNO License Manager Online license delivery • Manual License Fulfillment – licenses are manually obtained from the Cisco back office (SWIFT) and entered into the license manager • Electronic License Fulfillment – licenses are automatically downloaded from the Cisco back office (SWIFT) into the license manager.

12. Pre-9.0 Upgrade Example 9. Upload “License Migration Request” from ELM PUT or Ordering Tool SWIFT 3. Order no-cost 9.0 media 4. 9.0 media 10. License file Customer 7. Use pre-9.0 upgrade utility to view & modify licenses to upgrade which includes currently used licenses and recommended licenses for unused DLUs install any unfulfilled PAKs on pre 9.x CUCM (optional) Use new UCT to determine 9.0 licenses needed and DLU conversion 8. “License Migration Request” containing upgrade licenses/counts & old host IDs 11. Install license file 5. Upgrade cluster 6. Required Licenses, unused DLUs, & old host ID • UCM 1 • 150 Silver • 100 Gold • 100 Unused DLUs • ELM • 100 unused DLLs converted to 50 Silver licenses • After upgrade: • 200 Silver 9.0 • 100 Gold 9.0 • Pre-9.0 upgrades only supported via manual fulfillment • PUT used for UCSS upgrades • Ordering Tool used for non-UCSS upgrades UCM 2

13. Adding Licenses - Electronic Example 3. Order new licenses Ordering Tool SWIFT 4. PAK 6. Show PAK (PAK) 9. “License Request” Customer 7. PAK info (SKUs, quantities) 10. License file 1. Use planning assistant to determine licenses to add 2. License report showing licenses to order 5. Initiate license fulfillment (provide PAK) 8. Select SKUs/quantities UCM 1 • ELM • Prior to adding licenses: • 300 Silver 9.0 • 200 Gold 9.0 • After adding licenses: • 500 Silver 9.0 • 300 Gold 9.0 • 100 Platinum 9.0 UCM 2

14. User Count Tool (UCT)Licensing EDCS-1124741

15. UCT Overview • User Count Tool (UCT) is a Desktop Application. It is also know as Cisco License Count Utility. • Allows user to generate a Licensing report in terms of CUCM 9.0 licensing based on CUCM 5.x to 8.x cluster details. • Also allows user to plan changes in various licensing types and verify compliance. • Allows user to plan the usage of unused DLU’s that exists in the pre 9.0 cluster. • AXL used for communication between UCT and CUCM, thus must meet applicable AXL communication permissions • Supported in Windows XP, Windows 7 and MAC

16. Download/ Install/ Start Up /Start Over

17. See notes section of ppt slides for additional details Download/Install • Download User Count Tool (UCT) or Cisco License Count Utility exe from CCO page. • Double click on the exe to start installation of UCT. • On completion of installation, UCT related files (eg, database, logs etc) will be available under user directory. • UCT log files get saved under <user directory>\UCT\com \cisco\uct\log4j\ • For example, • In Windows machine – C:\Documents and Settings\<user name>\UCT\com\cisco\uct\log4j • In MAC machine - /Users/<user name>/UCT/com/cisco/uct/log4j

18. See notes section of ppt slides for additional details UCT Start Up Window

19. See notes section of ppt slides for additional details Welcome page

20. See notes section of ppt slides for additional details UCT Main page on first login

21. See notes section of ppt slides for additional details UCT Login page on subsequent login

22. Add/Edit/Delete Product Instances

23. See notes section of ppt slides for additional details Add Product Instance

24. See notes section of ppt slides for additional details Test Connection - Successful

25. See notes section of ppt slides for additional details Added- Successful

26. See notes section of ppt slides for additional details Test Connection – Login Failed

27. See notes section of ppt slides for additional details Test Connection - Unreachable

28. See notes section of ppt slides for additional details Edit Product Instance

29. See notes section of ppt slides for additional details Delete Product Instance

30. Generate Report

31. See notes section of ppt slides for additional details Generate Report Progress bar

32. See notes section of ppt slides for additional details Connection Failures

33. See notes section of ppt slides for additional details License Report

34. Recommendation Mode

35. See notes section of ppt slides for additional details UCL Licenses

36. See notes section of ppt slides for additional details CUWL Licenses

37. Modify License Conversion Worksheet

38. See notes section of ppt slides for additional details Adjust Recommended Count

39. Run Compliance Check

40. See notes section of ppt slides for additional details Compliance Check - Successful

41. See notes section of ppt slides for additional details Compliance Check - Failed

42. See notes section of ppt slides for additional details Compliance Check - Failed

43. Refresh/Save/Print report

44. See notes section of ppt slides for additional details Save License Report

45. See notes section of ppt slides for additional details Print License Report

46. See notes section of ppt slides for additional details Quit/Close UCT

47. See notes section of ppt slides for additional details Online Help page

48. Additional Information Mailing Lists • clm_uct@cisco.com CDETS • Project: CSC.voice Product: ciscocm Component: ucm-uct UCT Functional Specification • EDCS: 1042695 • UCT wiki link- http://wikicentral.cisco.com/display/PROJECT/User+Count+Tool+Utility

49. Enterprise License Manager (ELM) EDCS-1127367 

50. What is ELM? • New product - feature introduced in Kirra. • Licenses are now managed by an Enterprise License Manager (ELM) • ELM can run on a separate server or co-resident with product • ELM stores all the licenses the enterprise/SP purchased for the UC solution. • ELM tracks the "feature usage" of each product registered for license management and then evaluates the overall license status of the features under use.  • Based on the feature usage evaluation and the availability of licenses for the features, each product is notified of its license status i.e., whether or not the product is in compliance. • UC products (UCM, UC, BE5K, BE6K) will be supported in 9.0 as well CUP via UCM and HCS.