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Effective Communication

Effective Communication. Effective Communication or is it ?. Effective Communication. What makes communication effective ?. Aristotle ( IV century BC ’ Rhetoric ’) : 'In making a speech one must study three points: first ,  the means of producing  persuasion ;

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Effective Communication

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  1. Effective Communication

  2. Effective Communication or is it?

  3. Effective Communication

  4. Whatmakescommunicationeffective? Aristotle (IV century BC ’Rhetoric’): 'In making a speech one must study three points: first, the means ofproducing persuasion; second,the style, or language, to be used; third, the properarrangement of the various partsof the speech.'

  5. Whatmakescommunicationeffective? Stephen Toulmin (1958): Effective communication is aboutcommunicator’sability to construct a persuasiveargument (Claim-Data-Warrantmodel)

  6. Whatmakescommunicationeffective? Paul Grice (1975): Weshouldunderstandhowweinfer (formopinionabout) unstatedmeanings in conversation. (Grice’sCooperationPrinciple)

  7. Whatmakescommunicationeffective? Mary Munter (1992): Effective communicator carefullyconsiders 5 variablesthatconstitutecommunication: communicator, audience, message, channel, culturalcontext

  8. Whatmakescommunicationeffective? Rogers and Hildebrandt (1993): weshouldunderstand the valuessignificant for diffirentcommunicationcontexts :informational, trasnformational, relational, promotional. (CompetingValues Framework)

  9. Effective Communication: understandyourcommunicationstyle • Theory: InterpersonalAttitudeInstrumentpositsthateach of us has a defaultcommunicationstyle • Thesearenotbetterorworse – just different

  10. Communication Styles Analyst – Data FocusProducer– ResultsFocus Innovator – Creative FocusDiplomat– People Focus

  11. TwoPerspectives

  12. Active Listening: vitalskill • Saves time • Helpsspeakersclarifywhattheyaresaying • Makesspeakersfeelheard • Reducesemotionsthatblockclearthinking

  13. How to become an activelistener? Step # 1. Acknowledge the thoughts, ideasorfeelings of the other person • nods • ”uh-huhs” • commentsthatindicateyourecognize the validity of the speaker’sfeelings

  14. How to become an activelistener? Step # 2. Sayit in differentwords • Paraphrase (repeatwhat the speaker is saying in yourownwords, withoutaddinganythingextra)

  15. How to become an activelistener? Step # 3. Askopen-endedquestions. Askrelevant, open-ended questionsbeginningwith • What • How • Pleaseexplain • describe

  16. How to become an activelistener? Step # 4. Summarize and clarify • Pulltogetherwhatyouhaveheard. • Make sure youunderstand the speaker’sintent. Ask to clarify. Example: Youmentionedwehavegotsomedifficultieswithdelivery. Whatmightbeotheroptions?

  17. How to become an activelistener? Step # 5. Give an opinion. • Give an opinionwithcaution. • Askwhether the speaker is willingorwants to hearyouropinion • Don’tgiveyouropinionif the speakerdeclines.

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