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InGenius Connector Enterprise: CTI for Dynamics CRM

InGenius Connector Enterprise: CTI for Dynamics CRM. March 2013. InGenius Overview. InGenius Connector Enterprise (ICE). Dynamics CRM Click-to-Dial & Screen-Pop Solution Handles both inbound and outbound calling Supports detailed call logging and reporting inside Microsoft Dynamics CRM.

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InGenius Connector Enterprise: CTI for Dynamics CRM

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  1. InGenius Connector Enterprise:CTI for Dynamics CRM March 2013

  2. InGeniusOverview

  3. InGenius Connector Enterprise (ICE) • Dynamics CRM Click-to-Dial & Screen-Pop Solution • Handles both inbound and outbound calling • Supports detailed call logging and reporting inside Microsoft Dynamics CRM

  4. Why ICE?

  5. Key Differentiators • Server based deployment • Avoids the major scaling problems of desktop solutions • Includes everything needed to enable CTI • No additional hardware or software required • 2nd Generation User Interface • Delivers more value with less clicks • All data saved in MS-CRM • Not dependent on IT or other systems for detailed call reports • Close relationship with Microsoft • Certified for Microsoft Dynamics CRM • Joining Early Technology Adapter Program • Supports All Deployment Types • Online, On-Prem & Hosted

  6. Easy to Deploy Windows 2003/2008 • Entire process takes about an hour. • Installation guidance and support included in purchase price. • No additional hardware or software is required.

  7. Easy to Use Click-to-Dial Capture Details Integrated GUI

  8. Easy to Manage Map To Your Process Automatically Capture Consistent Data Call – Duration, Type, Result, Agent… Capture – Notes, Follow-ups, Tasks… Auto-Populate– Subjects, Dates, Times… Logged Against– Contacts, Leads, Cases…

  9. Contact Sales sales@ingenius.com 613-591-9002 x3000

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