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Sydney Business & Travel Academy

Sydney Business & Travel Academy. Contribute to workplace improvements w ith Sue Cameron Session 10 . Agenda. Go through Session 7 on Innovation and change Revision Q&A from the lectures so far Videos on e-learning Group activity on a case study slightly similar to the exam. Session 7.

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Sydney Business & Travel Academy

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  1. Sydney Business & Travel Academy Contribute to workplace improvements with Sue Cameron Session 10

  2. Agenda • Go through Session 7 on Innovation and change • Revision Q&A from the lectures so far • Videos on e-learning • Group activity on a case study slightly similar to the exam

  3. Session 7 • Go to this session as I don’t think we have covered this before

  4. Revision Q&A • What is the name of the first element? • Clearly identify your own role in work practices and the role of others means? • How can we do this? • What does SWOB stand for (or mean)?

  5. Revision Q&A • Identify areas for improvement to work practices, services or products • It means that we really understand our role, position and what we produce in our jobs and also for others • By job descriptions, feedback, self reflections and SWOB • Strengths, Weaknesses, Opportunities and Barriers

  6. Revision Q&A • What is the purpose of an organisation chart? • What are the 2 types of feedback? • What sort of questions should you ask to obtain feedback? • What questions do you ask for self reflection? (this is on the Reflective Cycle) • Who is responsible for contributing to improvements in the workplace?

  7. Revision Q&A • To indicate the roles and structure of the organisation • Formal and informal • Open questions such as What, Why, Where, When and How • What happened? How did I feel? What else could I have done? and What will I do next time? • Everyone

  8. Reflective Cycle

  9. Revision Q&A 6. What is the system called that is based on improvement in the workplace? 7. What is the first thing you do in identifying areas for improvement in the workplace? 8. What are you looking for? 9. What is a tool you can use to identify these areas? 10. What is Lean manufacturing?

  10. Revision Q&A • Continuous Improvement • Assess the current workplace • Gaps, opportunities or problems in the workplace • Conduct a SWOT analysis • It is a system to eliminate waste, speed up and improve a manufacturing system and is based on what the customer wants and adds value to both the customer and the business

  11. Revision Q&A 11. What is Kaizen and where did it start? 12. Does Continual Improvement mean large or small changes in business systems? 13. What does incremental mean? 14. What does innovation mean? 15. What is the first thing we do to be innovative?

  12. Revision Q&A 11. Kaizen is a continual improvement system which was initiated in Japan, originally for car manufacturing companies 12. Both large and small • Increased (often used in small steps) • Creating something new or improving something that is of valve and can be sold • Pay attention to what we do and how we do it

  13. Revision Q&A 16. What is an example of an innovation in the hospitality industry? 17. Why are innovation and continuous improvement important in business? • How do you check and clarify areas where improvements can be made? • What is a policy? • What is a procedure?

  14. Revision Q&A 16. Organising a room so there is more space, upgrading the mini-bar, streamlining the staff roster to make it more efficient etc etc 17. To compete in the market place, to energise and motivate your staff 18. Observation of problems, inefficient work practices and understanding P&Ps and asking questions to ensure a good understanding 19. The organisation’s rules 20. Step by step on how to comply with the rules

  15. Revision Q&A • What does continual improvement mean? • What are the stages of continual improvement? • What sort of feedback should you get on your new ideas or innovations? • What are the 2 types of feedback?

  16. Revision Q&A • It is a system of continually improving your workplace practices, products and services • See the next slide • Feedback should come from customers, colleagues and everyone involved in the improvement • Informal and Formal

  17. Continual Improvement Stages

  18. Videos on e-learning • We shall now go to e-learning as under YouTube we have videos on this subject

  19. Contribute to workplace improvements • Identify areas for improvement • Generate ideas for improvement • Discuss ideas with others • Develop ideas for improvement • Review process for proposing improvements

  20. Exam Revision In small groups read and understand this case study • You have started a new job in a café that has been run by a family for the last 20 years • You realise that nothing much has changed over the last 20 years, as they have an old fashioned cash register, out dated décor and menu and take the orders by hand, they don’t do any marketing and wonder why the business is failing • How and when would you suggest changes to improve the business

  21. Next Session • Please hand in your Assignment No 1 • Ensure you have a good night sleep • Be prepared for the exam – don’t forget to bring a black or blue pen • Good luck

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