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Getting the message out there

Getting the message out there. Melanie Barrand & Adam Tuncay VLE Service. 31,000+ unique logins/month. 40,000 staff and students. 20,000,000 sessions/year. VLE Service. Communication Online support materials. First comms strategy. @. low traffic low impact. less time.

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Getting the message out there

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  1. Getting the message out there Melanie Barrand & Adam TuncayVLE Service

  2. 31,000+ unique logins/month 40,000 staff and students 20,000,000 sessions/year

  3. VLE Service • Communication • Online support materials

  4. First comms strategy @

  5. low traffic low impact

  6. less time

  7. no money

  8. New comms strategy @

  9. Publicise

  10. Wide publicity • Staff email; website • L&T publications • Display Screens • Campus login alerts • Student Portal • VLE

  11. What people wanted • More demos with audio/captions • Shorter guides • Links to examples in teaching

  12. Examples

  13. Quick guides

  14. Upgrade specific

  15. Upgrade specific

  16. Publicise

  17. Impact • 50 support calls during upgrade • High traffic to self-service materials • Using multiple methods widened the reading audience. • Positioning of promotion important

  18. “Well done to you and your colleagues for this innovative idea.  I am confident that academic colleagues will find this extremely useful when developing or even reviewing their modules” Academic, Medicine and Healthcare

  19. “From our point of view comms were great and it was a successful project” Helpdesk Service Leader

  20. Blog readership

  21. Website stats Unique visitors Unique page views

  22. Not many people complained

  23. Thank you, any questions?m.l.barrand@leeds.ac.uka.tuncay@leeds.ac.uk

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