Communité Messaging Interaction Center Voicemail Overview

1. Communité Messaging Interaction Center Voicemail Overview IT Support Center 8-6565 or 305-284-6565 Communité - MIC website www.miami.edu/network www.miami.edu/it/howto Communité MIC 3.0

2. Overview • New Features • Access Communité – MIC Voicemail • Telephone User Interface (TUI) • Web Access Communité MIC 3.0

3. New Features • Main Menu – The main menu is reorganized and easier to use • Change Status – Changing your status is now available from the Main Menu • Auto-Play – Automatically plays new messages when you log in • Slow Down or Speed Up Messages – During message playback, slow down or speed up messages as you listen • Out of Office Greeting – Set a temporary greeting with a return date. A temporary greeting will not delete your standard greeting. When deactivated reverts back to your standard greeting • Announcement Only – Allows you to play your greeting to callers but does not allow callers to leave a message (This might be helpful if your out of the office for an extended period of time) Communité MIC 3.0

4. Access Communité MIC Voicemail • Phone Access Numbers • External305-284-3888 or 305-243-3888 • Internal • Coral Gables: 8-3888 • Miller School: 6-3888 • Rosenstiel (RSMAS):   5-3888 • Kendall Medical Center:    4-3888 • UM Hospital:   2-3888 • Satellite Locations:  2-3888 • Bascom Palmer: 7-3888 • Press the MESSAGE KEY on VoIP sets • Dial your extension and press * when you hear your greeting • By Web - www.voicemail.miami.edu Communité MIC 3.0

5. Login To Communité - MIC By Phone • Dial a system access number • When the system greets you, enter your mailbox number (5-digit extension #) and password # Note: Your initial password is provided by a System Administrator. It can be reset by accessing MyUM or the Communité - MIC web page password change tool. Communité MIC 3.0

6. Login To Communité - MIC By Phone • Dial a system access number • From your phone enter your password # • From other phones, enter your mailbox number (5-digit extension #) and password • Your initial password is provided by a System Administrator. It can be reset by accessing MyUM or the Communité - MIC web page password change tool. Communité MIC 3.0

7. Communité - MIC Features • Check and delete voicemail messages • Create personal greetings • Change your status • Send & forward voicemail messages to other Communité - MIC users • Place calls, forward messages, reply to messages and return phone calls directly from the system Communité MIC 3.0

8. Main Menu • 1 Retrieve Messages and Faxes • 2 Outbound Interactions • 3 Change Status • 4 Manage Personal Options • 5 Manage Personal Groups Communité MIC 3.0

9. 1.1 Voice Messages During voicemail message playback, press any of these keys: • 1 Replay voicemail message • 2 Forward message to extension • 3 Play envelope information (date/time & phone number) • 4 Slow down voicemail message playback • 5 Reply to voicemail message • 6 Speed up voicemail message playback • 7Delete this message, play next • 8 Skip to next message, keep current message as New • 9Save current message • # Go to end of message • 0 Repeat options Communité MIC 3.0

10. 1.2 Managing Faxes During fax message playback, press any of these keys: • 1 Receive fax • 2 Forward fax to extension • 3 Play envelope information • 6 Play text in fax message body • 7 Delete this fax, play next • 8 Skip to next fax, keep current fax as New • 9 Save current fax • # Go to end of message • 0 Hear more options or Repeat short list of options • To view the fax go to the MIC web page at: www.miami.edu • Download the fax to your PC, (right click on the file name and save it to your computer) Communité MIC 3.0

11. 2 Outbound Interactions • 1 Send a message • Send messages to other voicemail users • 2 Place a call • On Network – you can dial phone numbers that are on the 5 digit dial plan • Off Network – you can dial numbers that are part of the extended local calling area (Key West to Sebastian) or to a toll free number Communité MIC 3.0

12. 3 Status Menu Plays your current “Status” to callers. Press 3 to change your status • 1 Available • 2 Away from Desk • 3 At Lunch - return time • 4 Do Not Disturb • 5 Gone Home • 6 In a Meeting - return time & date • 7 Out of the Office - return time & date • 8 Out of Town - return time & date • 9 On Vacation - return time • 10 Working at Home Enter the time in military format. For example, 0830 (8:30am) or 1700 (5:00pm). Communité MIC 3.0

13. 4 Personal Options • 1 Manage Personal Prompts • 1 Record Standard greeting • 2 Hear to Standard greeting • 3 Record Out of Office greeting • 4 Hear your Out of Office greeting • 5 Record your name • 6 Review your name • 7 Deactivate/Activate Out of Office greeting • 9 Deactivate/Activate Standard greeting • 2 Change Passcode A valid passcode contain 4 – 10 digits. • Enter your new passcode followed by #. • Enter your new passcode once more to confirm. Continued…………………….. Communité MIC 3.0

14. 4 Personal Options continued • 3 Playback Options • 1 Set Prompt Level • For verbose mode, press 1 • For brief mode, press 2 • 2 Sort messages • To hear oldest messages first, press 1 • To hear newest messages first, press 2 • 3 Play high priority messages (plays before other messages) • To activate, press 1 • To deactivate, press 2 Communité MIC 3.0

15. 5 Personal Groups If you regularly send messages to the same group of Communité - MIC users and/or personal contacts, this can save you time. You can use personal groups to broadcast voicemail messages or forward voicemail messages, and faxes to the members of these personal groups. Choose from these features: • 1 Add New Personal Group • 2 Review Personal Groups • 3 Delete Personal Groups • * Return to previous menu Communité MIC 3.0

16. Register for Communité - MIC Web Access • If you want to use the Communité - MIC Web Access you must first register & “claim” your mailbox. Go to www.myum.miami.edu & log on with your CaneID & Password • Click on “Voicemail Information” located under the “Personal & Biographical Info” in the lower right corner of the MyUM home page: Communité - MIC 3.0

17. Check Messages by Web Once you have “claimed” your mailbox you can go to the Communité MIC Access page at www.voicemail.miami.edu Communité MIC 3.0

18. Check Messages by Web Once you have accessed the page you may: • Listen to and delete voicemail messages • View and manage faxes • Set your “Status” • Change your password • Add a Zero Option / Operator Number • Create custom greetings (text to speech) • Create rules such as Forward or “Follow-Me” • Create Personal Groups Communité MIC 3.0

19. Web Basics • Mailbox – Listen to, reply to or forward voice mail messages. Return calls, manage your Inbox and retrieve faxes • Rules - Create custom rules that trigger when certain conditions are met, such as who is calling, time of day, and your current status. Communité MIC 3.0

20. Web Basics • Address Book: • Personal Groups – you can use personal groups to broadcast voicemail messages or forward voicemail messages and faxes • Personal Contacts – enables you to add non-MIC users You can dial personal contacts and add them to personal groups • MIC Directory - allows you to search for MIC Users based on first and last name, or telephone number. Choose to search by first and last name or telephone number Communité MIC 3.0

21. Mail Box Communité MIC 3.0

22. Communité MIC Web Access Communité MIC 3.0

23. Create a Rule Communité MIC 3.0

24. Select the options: Select a Status: i.e. On vacation Communité MIC 3.0

25. Indicate start and end date and time Communité MIC 3.0

26. Type temporary greeting you would like played during this interval. Please note you must change your status before and after the designated time. You may do so from any phone by accessing Communité MIC and entering options 5 + 1, then select corresponding status. Communité MIC 3.0