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All you need to know to enter

All you need to know to enter. Your Host. Tessa Troubridge Managing Director - SDI. Joining Tessa today. Adrian Chiffi CGI. Today ’ s Goals. The 3 categories How they work Judging criteria What judges look for Top tips. IT Service & Support Awards 2014 Best Service Desk

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All you need to know to enter

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  1. All you need to know to enter

  2. Your Host Tessa Troubridge Managing Director - SDI

  3. Joining Tessa today Adrian Chiffi CGI

  4. Today’s Goals • The 3 categories • How they work • Judging criteria • What judges look for • Top tips

  5. IT Service & Support Awards 2014 Best Service Desk Best Small Desk Best Large Desk Best Managed Desk Best Vendor What do we reward?

  6. What are the prizes? • £1000 Best Large Desk • £1000 Best Small • £1000 Best Managed Desk • £500 to charity Best Vendor A trophy plus all that prestige!

  7. How do the awards work?

  8. Judging Criteria • Leadership • Policy and Strategy • People Management • Resources • Process • People Satisfaction • Customer Satisfaction • Performance Results • Social Responsibility

  9. Timings – the 2014 hot dates! Submission Deadline March 15 Finalists notified 16 April Site Visits large and small desks 12-14 May Site visit managed desk 19-21 May Vendor interview panel 28 May the BIG day 17 June 2014

  10. Site Visit? Interview?

  11. The Conference 17 and 18 June 2014 Hilton Metropole - Birmingham The 3 team finalists will participate in a live - on stage - finalists ‘’Question Time’ panel

  12. The Awards Dinner

  13. Why enter? Back office functions often get overlooked Winning an SDI award: • Provides recognition and reward • Generates a positive team climate • Demonstrates that their people are valued and recognised • Is a reason to be proud • Builds confidence

  14. Why enter? • The process of writing the submission is satisfying • To learn about themselves and the business • The submission documents: • what they do • what they don’t do • What they’ve done • Produces a reference document • It’s a team building exercise

  15. What’s the effect of winning? • A real buzz on the desk • Morale rockets • A real sense of achievement • Promotes their success • Tell their customers • Email footer • Poster

  16. How long does a submission take? How long is a piece of string? • Winners spend time • 10 -14 man days not unusual, sometimes longer • Over a 3-4 month period • Winners manage the project But it’s worth it!

  17. How do they celebrate? • Team activities • Day at the races • Dinner • Party – invite people from the business • Go-carting • WII

  18. Top Tips Start at the beginning - review the SDI standards Involve the team and the business Create a plan Allocate roles and responsibilities Give targets Leave contingency time

  19. Top Tips Use evidence Document innovation Document service differentiation Provide charts and pictures Demonstrate the personality of the desk

  20. Questions

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