1 / 4

Problem #2

Problem #2. Do the same as in the previous problem for a hospital with the following activities and relationships Physician/patient Nurse/Patient Billing Medical Records Lab tests Admissions Diagnostic Tests. High. High. Physician /Patient. Nurse /Patient. Admissions. Production

anthea
Download Presentation

Problem #2

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Problem #2 • Do the same as in the previous problem for a hospital with the following activities and relationships • Physician/patient • Nurse/Patient • Billing • Medical Records • Lab tests • Admissions • Diagnostic Tests

  2. High High Physician /Patient Nurse /Patient Admissions Production Efficiency Sales Opportunity Billing Medical Records Diagnostics Lab Tests Low Low Low High Buffered Core Permeable System Reactive System Degree of Customer Contact

  3. Problem #5 • What are the differences between high and low customer service businesses , in general, for the dimensions listed below?

More Related