1 / 30

Y-12 Lessons Learned Program Methods & Strategies

Y-12 Lessons Learned Program Methods & Strategies . DOE 2010 ISM Champions Workshop Operating Experience Program September 14, 2010 Susan Gilliam. Program Health Evaluation . Are resources available for use to promote the Lessons Learned Program?

aqua
Download Presentation

Y-12 Lessons Learned Program Methods & Strategies

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Y-12 Lessons Learned ProgramMethods & Strategies DOE 2010 ISM Champions Workshop Operating Experience Program September 14, 2010 Susan Gilliam

  2. Program Health Evaluation • Are resources available for use to promote the Lessons Learned Program? • What methods can be employed to improve the appeal and identify benefits of Lessons Learned? • Can we successfully encourage the development of positive Lessons Learned? • Does the program provide adequate “user friendly” tools for developing and storing Lessons Learned? • How are Lessons Learned being utilized to promote continuous improvement? • What methods and mechanisms can be employed to solicit and obtain feedback? • Are the strategies to increase sharing Lessons Learned effective? • What tools can be developed to measure effectiveness of the program? • Does the program comply with the Order & satisfy our customer(s)?

  3. Organizational Coordinators • Coordinator Designation • 88 Organizational Units • 42 Coordinators • Roles & Responsibilities Defined • Coordinator Validation • 6 months • Communication • Email • Quarterly POC Meetings • YSource

  4. YSource Announcements • Define program • Promote program • Creating Lessons Learned • Announcements • Procedure Revision • Template Revision • Training • Promote Green Lessons Learned • Enhancements to B&W Y-12 Lessons Learned System (attachments, photos, videos)

  5. YSource Feature Articles • Readiness • “Lessons Learned Driving Readiness” • Construction • “Watch your step ! On the Job You Are Only as Safe as Your Co-workers” • Lessons Learned • “Now See This” • Red Alert • “Contact with Overhead Lines and Ground Step Potential”

  6. Lessons Learned Brochure

  7. Evaluation of Lessons Learned for Further Distribution • Lesson Evaluation • “Decision Point Questions” • SME Evaluation • Coordinator Evaluation • “Decision Point Questions” • Coordinator Distribution

  8. Distribution of Lessons Learned • Series of bulleted lessons-hyperlinked to System/Database • Standard Message • Share • Contact Person • Review • Application • Incorporation • Feedback via link • Lessons Learned System link • Caution for use • Recommended Actions Or Resolution From an Outside Source May Not be Appropriate Actions or Resolutions at B&W Y-12. Review and Approval by Functional Area Manager and/or Subject Matter Expert May be Required Prior to Adopting New Actions”.

  9. Lessons Learned Template • Template • Instructions • Hyperlinks • Priority Descriptors • Category Codes • HELP/Tools • Reminders/TIO • USER ID (WebWhos) • Basis of Lessons Learned • Includes OPEX submission criteria

  10. Submission Criteria Category 1 Occurrence* Category R Occurrence* Type A Investigation* Directly related to other sites/programs/ facilities* Potential improvement/cost savings* Provides significant new information* Lessons Learned Template

  11. Sharing Lessons Learned Externally • Identifying Basis of Lessons Learned • Utilizing User Id • Notification System • 30, 60, 90, 120, etc. • Record Maintenance

  12. Management Accountability • Denial of Review for External Release • States purpose of sharing • Provides DOE O 210.2 criteria for sharing/OPEX • Acknowledges requirement • Encourages modification • Transfers accountability to managers

  13. Meeting Customer Needs • Friendly Reminder • Dedicated Program E-mail Address • Backup Support • “Out of Office” Reply • Follow the procedure • Seek Coordinator Guidance • Use Current Template • Use System Tools • Fact Sheets • Attributes • Submission Checklist • Obtain Classification Review

  14. User Submit a Lesson (e-mails Template) Search Priority Descriptor Codes Identifier Key Words Chronological Help Related Links/References Contacts Comments B&W Y-12 Lessons Learned System

  15. Search results with hyperlink examples

  16. B&W Y-12 Lessons Learned System

  17. Administrator Lesson entry Spell check Edit Preview Publish Attachments Photos Videos Notification System Amend B&W Y-12 Lessons Learned System

  18. Administrator Tools • Submission Status • Denials • Metric Data

  19. Lessons Learned Metrics • Lessons Learned Origin • Priority Descriptors • Feedback • HSS OE Interactions • Basis for Lessons Learned • Periodic Survey Results (under development)

  20. Lessons Learned Metrics

  21. Lessons Learned Training: • Web-based training: Lessons Learned Fundamentals • Procedure requires completion by Lessons Learned Coordinators

  22. Lessons Learned in Training: • Lessons Learned distributed to TWG by organizational coordinators • Lessons Learned evaluated by TWG for applicability & incorporation to reinforce training objectives • TWG submits evaluation results • Quarterly report prepared by Training Manager

  23. Organization Reviewing Total number reviewed by each organization training staff Total number applicable Identifies Lessons Learned by Identifier Applicable Training Q# or qualification number associated Organization incorporating 3rd Quarter Reviews 2,523 Incorporated: 87 Quarterly Training Report Contents

  24. Hazard Communication Basic Hoisting & Lifting Fire Watch Rad Worker II General Employee Training Proper Use of Torque Wrench Applied Engineering Fundamentals Firefighting Near High Voltage -Electric Transmission Lines Live Fire Drill Radiological Control Technician (RCT) Waste Generator Awareness Basic Lift Truck Pre/Post Vehicle Inspection Training Rad Shipper: DOT New Employee Orientation Hearing Conservation Seasonal Facility Planning OPI Focus Groups Federal Motor Carrier Safety Regulations: DOT DOT Load Securement Aerial Lift Nuclear Criticality Safety High Energy Activity Training Hazard Recognition Training Fall Protection and Prevention Safety USQD Welding & Burning Quarterly Training Report

  25. Lessons Learned Use & Application • Are LL being used? • Applied? • Incorporated? • Improvements? • Documented? • How do we know?

  26. Lessons Learned Use & Application • White Paper communicates: • Intentions to meet customers goals & expectations • Promote customer confidence • Demonstrate effective company contractor assurance by: • Applying Lessons Learned • Documenting Lessons Learned use • Sharing Lessons Learned • Feedback Form Revised • Document use • Making a difference?

  27. Lessons Learned Application Work process Cost Savings

  28. Self-Assessment • Comprehensive Flow-down of DOE O 210.2 • No findings • Contractor Assurance Self-Evaluation • One observation

  29. B&W Corporate CAS Assessment “B&W Y-12 has a strong Lessons Learned culture that is evident throughout the organization, and it is implemented in a way that promotes continuous improvement and transparency across the site and with the customer. Lessons Learned element of CAS is performing at a Managed Level of effectiveness. “ No findings, 3 observations, and one noteworthy were noted.

More Related