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Development of an Ease of Use Web Site

Development of an Ease of Use Web Site. Linda Lisle, Jianming Dong and Scott Isensee IBM. Purposes. Designed and implemented by UI Architecture and Design group Developed by a multidisciplinary team Site intended to: Provide UI tools, guidelines and info

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Development of an Ease of Use Web Site

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  1. Development of an Ease of Use Web Site Linda Lisle, Jianming Dong and Scott Isensee IBM

  2. Purposes • Designed and implemented by UI Architecture and Design group • Developed by a multidisciplinary team • Site intended to: • Provide UI tools, guidelines and info • Provide a public forum for new UI ideas • Demonstrate our commitment to usability

  3. Our First HCI Site • Provided information about HCI and tools for practitioners • Segmented the information by audience • Simple site structure with audience page, topic page, then content pages

  4. Second HCI Web Site • Wanted to increase the amount of content and make use of new technologies • Responded to user feedback • Started to do incremental updates which we featured in the exhibits section

  5. Ease of Use Web Site • Wanted to reach the press and other decision makers • We found they wanted very simple and concise information

  6. Ease of Use Web Site Version 2 • Wanted to address problem of being “lost in hyperspace” • Needed to determine how technologies such as Java, JavaScript, Flash and CSS could be appropriately used

  7. User Involvement • Cognitive walkthrough and heuristic analysis • Usability testing • On-line questionnaires • Card sorting • User feedback form on web site

  8. Design • Large sites can benefit from a design methodology • Used modified form of OVID • Created object diagrams • Documented object views, relationships and states • Did conceptual design before implementation

  9. Lessons Learned • Problems with browser versions • Choosing and implementing a technology • Tension between leading edge UI and simplicity • Dos and don’ts

  10. Lessons Learned • Project management

  11. Lessons Learned • Navigation • Synchronization of media

  12. Future Directions • Continue to expand the site • Identify common user problems on the web, design solutions, evaluate them • Refine user model for the web • Develop and evaluate web design methodologies • This will all appear at www.ibm.com/easy

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