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Customer Driven Organization

2. About These Sample Slides . This sample contains the first 10 slides only on a generic backgroundTo Receive 2 Complete Free Courses Contact oaksales@oaktraining.comSpecial Offer Now Available Get All 52 Courses For Only $10 Each http://www.oaktraining.com/All-Training-Content.html . 3.

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Customer Driven Organization

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    1. 1 Customer Driven Organization

    2. 2 About These Sample Slides This sample contains the first 10 slides only on a generic background To Receive 2 Complete Free Courses Contact oaksales@oaktraining.com Special Offer Now Available Get All 52 Courses For Only $10 Each http://www.oaktraining.com/All-Training-Content.html

    3. 3 What You’ll Receive With Each Course Oak Standard Courses Participant Manual Powerpoint Slides Course Exercises Training Icebreakers Training Games Course Tests Further Reading Course Evaluation Action Plan Expert Guides $119.95 Per Course Oak Trainer Advantage Courses Facilitator Manual Course Outline Course Advertorial Participant Manual Powerpoint Slides Course Exercises Training Icebreakers Training Games Course Tests Further Reading Course Evaluation Action Plan Expert Guides $149.95 Per Course

    4. 4 Additional Free Benefits Permission To Add Your Own Logos And Deliver The Learning Material As Your Own As Often As Required Unlimited Rights To Use Where, When And As Often As Required For Your Organization Permission To Customize, Adapt Or Modify To Meet Your Exact Training Requirements Detailed Learning Material Developed And Tested By Experts Instant Download After Placing Your Order Save Time, Money & Considerable Effort

    5. 5 Learning Objectives When you have completed this module you will be able to define the key concepts associated with the Customer Driven Organization and you will be able to: Understand the vital importance of the customer to any organization See the value in having excellent service for both internal and excellent customers Identify the factors that can prevent an organization from maximizing customer value

    6. 6 Learning Objectives Understand how to critically look at the customer service levels and to establish if the organization is truly customer driven Identify different customer types and interact appropriately with them

    7. 7 Introduction

    8. 8 What is a Customer Driven Organization? A customer driven organization is one that: Listens to its customers Integrates customers into its business and vice versa Provides customer focused solutions Has a culture which positively embraces the customer

    9. 9 Benefits of Being Customer Driven The organization gains the following benefits:

    10. 10 Benefits of Being Customer Driven Loyalty of Customers Customers will stay where they feel they are being valued Customers will receive what they require Customers will trust the organization Business will be protected from the competitors

    11. 11 Benefits of Being Customer Driven Focus on Value Add The organization will focus its resources on the activities which add value for the customer Customer driven operations focus on what the customer wants Core competencies can be identified and developed so as to deliver what the customer values

    12. 12 Benefits of Being Customer Driven Service as a Differentiator Quality of product or service is taken as a prerequisite for doing business - service is what differentiates customer driven organizations Service will increase loyalty Service becomes a cultural aspect as well as a functional aspect of the organization

    13. 13 News At Oak Training Check Out Our New Website http://www.theresilientemployee.com

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