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To purchase this material click below link http://www.assignmentcloud.com/OPS-571/OPS-571-Week-1-Quiz For more classes visit www.assignmentcloud.com 1.) Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what? An unidentifiable waste A service defect A new process design flaw A reason for over-production 2 .) For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process? marketing, operations, training, development marketing, design, manufacturing, other strengths, weaknesses, opportunities, threats operations, quality, personnel, finance 3.) A service process design flowchart is referred to as a service blueprint to emphasize what? The importance of process design The impact of customer service The impact of blueprints The importance of system engineering 4.) Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what? The personal attention they provide their customers A self-service approach to customer service Customer-facing employees who only talk to rich customers
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OPS 571 Week 1 Quiz To purchase this material click below link http://www.assignmentcloud.com/OPS-571/OPS-571-Week-1-Quiz For more classes visit www.assignmentcloud.com
