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Steward/Bldg/Site Representative Training

Steward/Bldg/Site Representative Training. California Federation of Teachers AFT/AF:-CIO. Representative or Steward (definition). Standing or acting for another It is important that representatives realize they speak for everyone, not just themselves. Four Major Roles of Representatives.

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Steward/Bldg/Site Representative Training

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  1. Steward/Bldg/Site RepresentativeTraining California Federation of Teachers AFT/AF:-CIO

  2. Representative or Steward (definition) Standing or acting for another It is important that representatives realize they speak for everyone, not just themselves

  3. Four Major Roles of Representatives • The Worksite Leaders • The Communicator • The Problem Solver • The Union Builder

  4. Role #1The Worksite Leader • Must be a VISIBLE Representative • Welcomes new employees and members • Represents Blgd/Site members at council meetings

  5. Role #2The Communicator • Distribute newsletters, flyers & other info. • Maintain and activate phone tree. • Conduct & collect surveys. • Inform membership of policies, decisions & benefits of membership.

  6. Role #3The Problem Solver • Files grievances at informal level • Represents members in workplace disputes with management • Identifies workplace problems • Involves members in problem solving

  7. Role #4The Union Builder • Recruit new members • Recruit volunteers • Develop worksite involvement opportunities • Develop union strength

  8. Tools of Successful Stewards • Listening skills. • Communication skills. • Organizational skills.

  9. The Fine Art of ListeningThe most important tool!!

  10. Tips for Effective Listening • STOP TALKING!!! • Concentrate on what is being said. • Ask questions. • Get main points.

  11. Tips (continued) • Leave emotions (likes and dislikes) outside. • React to ideas, not people or personalities. • Avoid assumptions. • Don’t argue but, be honest.

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