FEMA Prepared. Responsive. Committed.

1. FEMA Prepared. Responsive. Committed. BACKGROUNDMore than 800,000 individuals needed emergency assistance, such as housing, food, and clothing, after Hurricane Katrina struck the southern United States in 2005. That year, more than 2.7 million people applied for FEMA assistance. Since Hurricane Katrina, more than 200 presidentially declared national disasters have been declared to date. These events have caused injury and death, destroyed homes and businesses, and disrupted the lives of hundreds of thousands of people across the nation. DisasterAssistance.gov is the result of Executive Order 13411, which requires the government to simplify the process of identifying and applying for disaster assistance. Executive Order 13411 was issued in response to the confusion and frustration people encountered when they asked for help from multiple federal programs following Hurricane Katrina. All federal agencies that offer forms of assistance to those affected by disaster are working closely to turn this vision into reality. The initial DisasterAssistance.gov website launched December 31, 2008, with disaster assistance programs administered at the federal level. Following the initial launch, additional forms of assistance will be added, expanding DisasterAssistance.gov’s capacity to help individuals in need. DisasterAssistance.gov is scheduled to be completed by 2014 and will include forms of assistance available at the federal, state, regional and local level.

2. FEMA Prepared. Responsive. Committed. ABOUT DisasterAssistance.gov DisasterAssistance.gov is an easy to use website that consolidates disaster information in one place. Currently, 17 U.S. Governmentagencies, which sponsor more than 50 forms of disaster assistance, contribute to the website. You can apply for many forms of assistance with a single, online application. Your application information is shared only with those agencies that you identify and is protected by the highest levels of security. Ultimately, DisasterAssistance.gov will speed the application process and allow you to check the progress of your application online. To see a list of agencies and learn more about the forms of assistance they offer, please visit our Federal Agency Benefits page.

3. FEMA Prepared. Responsive. Committed. DisasterAssistance.govAnd the Case Manager • Provides direct access to client information on matters relating to Federal Disaster Assistance once the client registers for assistance and obtains a Integrated Security Access (ISAACC) account. • Allows case managers to review client data with the client to insure best data is provided and that it is accurate and current. • Enables case managers to aid the client in determining deficient's in their claim. • Insurance settlement letter submission • Appeal letters required • Other FEMA and SBA correspondence • Evaluate DOB conditions

4. FEMA Prepared. Responsive. Committed. Tips in accessing disasterassistance.gov 1. A Google search of disasterassitance.gov will give you the following: disasterassistance.gov Click Here DisasterAssistance.gov Disaster Assistance is a partnership of Federal agencies with a shared vision - to provide self-guided access for persons affected by a disaster to find and ...www.disasterassistance.gov/ - 29k - Cached - Similar pages -Take QuestionnaireDisasterAssistanceOverviewHelpCategoryFederalAgencyPrivacy & Terms of UsePartnersMore results from disasterassistance.gov » 2. Click on “DisasterAssistance.gov”. Note: You can also linkthrough the INVOAD web page.

5. FEMA Prepared. Responsive. Committed. The Home Page 3. You will then arrive at the Disaster Assistance Home page. The home page will provide a portal for three different functions: 1) Locating federal assistancesources 2) Client registrationfor Disaster Assistance 3) Login to: DisasterAssistance.gov If the client has not completed the resource questionnaire, you should encourage them to do so

6. FEMA Prepared. Responsive. Committed. 4. After the client has Registered for assistance and completed the questionnaire, the next step is to Login and establish a client account and/or review their case. Since establishing an (ISAACC)account is not required when registering for assistance, the caseworker may find that the client does not have an account. Click Here Remember: The client must have a registration number to receive benefits and is not required have an ISAAC account to receive federal aid.

7. FEMA Prepared. Responsive. Committed. Version: 1.01.00.0440 Server: DAC-PROD-PUBLIC Disaster Assistance Contact Us I want to... Because... Login Now I have previously created an ISAAC account and I am ready to log in. ___________________________________________________________________________________________ Create My Account I do not have an ISAAC account. ___________________________________________________________________________________________ Request Password or PIN I have forgotten my password or PIN. ___________________________________________________________________________________________ 5. Pay close attention to the notes on the screen.

8. FEMA Prepared. Responsive. Committed. Version: 1.01.00.0440 Server: DAC-PROD-PUBLIC Disaster Assistance Contact Us Click Here I want to... Because... Login Now I have previously created an ISAAC account and I am ready to log in. ___________________________________________________________________________________________ Create My Account I do not have an ISAAC account. ___________________________________________________________________________________________ Request Password or PIN I have forgotten my password or PIN. ___________________________________________________________________________________________ 6. The case manager may assist the client in creating an ISAAC account. This process does not RE-REGISTER the client with FEMA. Once they Receive an ISAAC account, they will be able to access their claim information online instantaneously.

9. FEMA Prepared. Responsive. Committed. Disaster Assistance Center MUST KNOW * * denotes required file PERSONAL INFORMATION LOGIN INFORMATION password, it will be You will need to save your user ID and required each time you logon to the system.Please note that user ID is converted to all lowercase characters. minimum length is 7, maximum length is 14, cannot contain ", space character, ', # User ID * Email * must contain @, Confirm Email *

10. FEMA Prepared. Responsive. Committed. Complete the question and answer below to help protect your personal data from automated attack. If you cannot view the image for any reason, please click here to proceed. Please type the characters appearing in the picture: Note: You can try no more than three times. This is your first try. e r a n i T If you are not sure of the letters, use the Reset key to get new letters NOTE

11. None of the above None of the above None of the above None of the above FEMA Prepared. Responsive. Committed. Quiz • To further identify your identity, please answer the following questions before we can proceed your request. • Id Question Your answer • In what state was your Social Security Number issued? • Which of the following people have lived with you or shared the same address • as you at 2305 W MAIN? • 3 Which of the following cities have you used as your address? • 4 Which of the following streets have you used as your address?

12. FEMA Prepared. Responsive. Committed. CREATE PASSWORD New Password: minimum length is 8, maximum length is 14, cannot contain ", space character, ', # Confirm New Password: User ID: minimum length is 7, maximum length is 14, cannot contain ", space character, ', # You will need to save your user ID and password, it will be required each time you logon to the system.Please note that user ID is converted to all lowercase characters. RECORD

13. Note:Once a client establishes an ISAACAccount, the account will provide access to ALL disasters that the client has registered with FEMA. FEMA Prepared. Responsive. Committed. User ID and PIN -- Do Not Respond --Tuesday, May 5, 2009 3:42 PM From: "noresponse@dhs.gov" <noresponse@dhs.gov> To: jdoe@sbcglobal.com -----Inline Attachment Follows----- You recently created an account to view your application information. This is the temporary PIN that will allow you to access the website. You will be prompted to change this PIN upon login. You will need your User ID, Password and PIN to access your account. Please type these exactly as shown as they are case sensitive. The following is your User ID and temporary PIN:User ID: 2001austinPIN: AUUW

14. FEMA Prepared. Responsive. Committed. Version: 1.01.00.0440 Disaster Assistance Server: DAC-PROD-PUBLIC Contact Us I want to... Because... Click Here Login Now I have previously created an ISAAC account and I am ready to log in. __________________________________________________________________________________________________________ Create My Account I do not have an ISAAC account. __________________________________________________________________________________________________________ Request Password or PIN I have forgotten my password or PIN. ___________________________________________________________________________________________ 7. If the client has already applied for and received an ISAACaccount, you and they can then check the status and completeness of their claim.

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16. FEMA Prepared. Responsive. Committed. RECPT OF BENFT USE OF FUNDS

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18. FEMA Prepared. Responsive. Committed. DATES

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21. FEMA Prepared. Responsive. Committed. Version: 1.01.00.0440 Server: DAC-PROD-PUBLIC Disaster Assistance Contact Us I prefer the Internet I prefer the telephone I want to... Request Disaster Help Register for Assistance Call 1-800-621-3362 The speech or hearing impaired may call (TTY) 1-800-462-7585 __________________________________________________________________________________________________________________________________ Review my Request for Disaster Help Review your Application Call 1-800-621-3362 The speech or hearing impaired may call (TTY) 1-800-462-7585 __________________________________________________________________________________________________________________________________ If you have technical problems using this application, or would like to send FEMA written correspondence concerning your registration, please use the Contact Us link in the top right corner of the screen. __________________________________________________________________________________________________________________________________

22. FEMA Prepared. Responsive. Committed. The Future forDisasterAssistance.gov As DisasterAssistance.gov heads into Phase 2, it will begin efforts with the states most impacted by disasters to integrate federally funded forms of assistance administered at the state level. Additional federally administered forms of assistance that were not incorporated in Phase 1 will also be added to provide users with consolidated access to federal disaster assistance. Feedback received from users of the portal will be evaluated to identify improvements and functionality deferred from Phase 1 in order to meet the initial launch deadline.

23. FEMA Prepared. Responsive. Committed. The Future for DisasterAssistance.gov DisasterAssistance.gov will incorporate DisasterHelp.gov elements on its landing page as efforts get underway to fully integrate the two sites. Bringing DisasterAssistance.gov and DisasterHelp.gov together improves the federal government’s ability to deliver important information regarding disasters and speeds the process of applying for disaster assistance. FEMA Prepared. Responsive. Committed.

24. FEMA Prepared. Responsive. Committed. The Future for DisasterAssistance.gov As DisasterAssistance.gov heads into Phase 2, it will begin efforts with the states most impacted by disasters to integrate federally funded forms of assistance administered at the state level. Additional federally administered forms of assistance that were not incorporated in Phase 1 will also be added to provide users with consolidated access to federal disaster assistance. Feedback received from users of the portal will be evaluated to identify improvements and functionality deferred from Phase 1 in order to meet the initial launch deadline.