Q w e s t W h o l e s a l e M a r k e t s

1. Q w e s t W h o l e s a l e M a r k e t s Qwest Provisioning & Repair The Qwest CLEC Forum September 16-17, 2002 The information provided on every slide in the following presentation is for training purposes only. The information provided does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’ relationship is governed by existing legal obligations and contracts.

2. Qwest Provisioning & Repair The Qwest CLEC Coordination Center (QCCC) is the Network Overall Control Office (OCO) which exclusively facilitates the provisioning of Unbundled products for 14 states. Q w e s t W h o l e s a l e M a r k e t s

3. QCCC Operations • QCCC opened May, 2001 with Coordinated Meet Orders • Expanded March, 2002 by adding Basic Orders • Dedicated staff of 101 employees. • 7 Screeners – Load work to Coordinators/Testers • 56 Coordinators – DSO provisioning • 24 Testers – DS1 and above provisioning, IPG, Warranty • 14 Management Staff • Hours of Operation 7AM to 9PM (CDT) / Manager pager duty 24/7 • Employees work loaded by Central Office • Early Install opportunity on New Loops at pre-survey Q w e s t W h o l e s a l e M a r k e t s

4. Commitment to Quality • QCCC Weekly audits on performance tests that insure a quality loop before turning over to the CLEC. • Field Technician and Central Office weekly audits on DS1 & ISDN capable loops to insure quality before turning over to CLEC. • QCCC Monthly Coach detailed review of random sample orders for every coordinator/tester. • Official Staff process compliance reviews. • QCCC In center reviews twice yearly. • Repair, Field & Central Office reviews twice yearly. • Random sample reviews weekly • Performance Management • QCCC Coordinators/Testers and Coaches held accountable. Q w e s t W h o l e s a l e M a r k e t s

5. Quality Controls • Daily Miss Call • Missed provisioning commitments & I reports (Repair report • within 30 days of installation) are read out on • Mandatory attendance for all involved • Performance manage to findings • Attended by QCCC, Field, Central Office, Repair Operations • and Staff • Weekly conference calls • QCCC & Official Staff Process Team • QCCC, Central Office Directors & Process Team • Central Office Managers and Staff Process Team • Field Operations Managers and Staff Process Team Q w e s t W h o l e s a l e M a r k e t s

6. Quality Controls • QCCC Records Retention • Every order filed and retained on site for 1 year • Order description, Loop Make-up, test results • Notes archived and retrievable electronically • 3 year retention in off-site records warehouse Q w e s t W h o l e s a l e M a r k e t s

7. 35000 30000 25000 20000 15000 10000 5000 0 May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Month 01 01 01 01 01 01 01 01 02 02 02 02 02 02 02 02 0 0 0 0 0 0 0 0 0 1293 7962 10933 13564 15402 17382 20722 Basic 11841 16472 15193 17540 16541 25807 22243 22976 15580 12935 10939 14173 12875 10073 10414 11032 Coordinated Unbundled Loop Installation Order Volumes Q w e s t W h o l e s a l e M a r k e t s

8. Analog Results – Rolling 13 Months OP13A Unbundled Loop Coordinated Cuts Performed On Time Benchmark: 95% Q w e s t W h o l e s a l e M a r k e t s

9. Digital, Non-Loaded, ISDN Capable Results – Rolling 13 Months OP13A Unbundled Loop Coordinated Cuts Performed On Time Benchmark: 95% Q w e s t W h o l e s a l e M a r k e t s