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The Balanced Scorecard

The Balanced Scorecard. The proven approach that translates STRATEGY into ACTION through your PERFORMANCE MEASUREMENT SYSTEM. First….SOME QUESTIONS. 1. Are most of the measures you use purely financial?. 2. Are most of the measures you use output measures, that focus

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The Balanced Scorecard

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  1. The Balanced Scorecard The proven approach that translates STRATEGY into ACTION through your PERFORMANCE MEASUREMENT SYSTEM

  2. First….SOME QUESTIONS 1. Are most of the measures you use purely financial? 2. Are most of the measures you use output measures, that focus on what happened in the past - not the current situation or what will happen in the future? 3. Would you like to be sure you are building the business for the future, with reports that show how you are progressing? 4. Do you find it difficult to develop meaningful performance measures, so they focus everyone's efforts on strategic issues? 5. Would you like to align your internal processes with customer needs, and at the same time meet shareholder targets? 6. Would you like your regular reports to reflect your progress toward achieving your organisation’s strategy? CLICK HERE YES?

  3. Internal Financial Learning & Growth Customers THE BALANCED SCORECARD HELPS YOU TO MANAGE YOUR ORGANISATION FROM PERSPECTIVES THAT ARE RELEVANT TO TODAY NOT YESTERDAY

  4. AND WITH THE BALANCED SCORECARD, YOU WILL BE ABLE TO LOOK AT YOUR ORGANISATION IN WAYS THAT BALANCE... SHORT-TERM LONG TERM

  5. AND WITH THE BALANCED SCORECARD, YOU WILL BE ABLE TO LOOK AT YOUR ORGANISATION IN WAYS THAT BALANCE... OUTPUT MEASURES (The Past) PERFORMANCE DRIVERS (The Future)

  6. AND WITH THE BALANCED SCORECARD, YOU WILL BE ABLE TO LOOK AT YOUR ORGANISATION IN WAYS THAT BALANCE... FINANCIAL MEASURES NON-FINANCIAL MEASURES

  7. AND WITH THE BALANCED SCORECARD, YOU WILL BE ABLE TO LOOK AT YOUR ORGANISATION IN WAYS THAT BALANCE... EXTERNAL INTERNAL

  8. DEFINITION The Balanced Scorecard is a full set of measures that will give you and ALLyour stakeholdersTHE FULL PICTURE, and it links it all into A COHERENT, LOGICAL CONNECTED WHOLE which COMMUNICATES YOUR STRATEGYthroughout your organisation.

  9. The BENEFITS ARTICULATE THE STRATEGY OF YOUR BUSINESS, ITS LOGIC AND COHERENCE. ACTIVATE YOUR PEOPLE THROUGH EFFECTIVE COMMUNICATION OF YOUR STRATEGY ALIGN APPLY INDIVIDUAL, ORGANISATIONAL AND CROSS- DEPARTMENTAL INITIATIVES TOWARDS COMMON GOALS YOUR PERFORMANCE MEASUREMENT SYSTEM TO DRIVE CHANGE AND ACHIEVE YOUR KEY STRATEGIC GOALS - NOW AND IN THE FUTURE! When you can translate your strategy into your measurement system, you are in a far better position to execute the strategy. WHY? Because when you have the right measures in place, 1. You are able to communicate strategic objectives clearly. 2. You are able to manage performance to achieve strategic goals.

  10. Is this the way your performance measures currently drive strategy? Quality Award PartnersÒ CAN HELP YOU TO STRAIGHTEN THINGS OUT

  11. Yesterday … to the full Formula 1 instrument panel with lead, current and past performance measures... Quality Award PartnersÒ will help you to move from relying only on the traditional financial rear view mirror... …THAT PUT YOU IN FULL CONTROL OF YOUR STRATEGIC GOALS.

  12. The Framework The Methodology The Philosophy Strategy Drivers Measures “Building a Balanced Scorecard seems simple, but is deceptively challenging.”From an Executive who tried to do it himself with disappointing results Quality Award PartnersÒ provide guidance with:

  13. Learning/Growth Processes Customers Financial We assist you to develop & interpret your strategy into the lead-current-lag goals & objectives architecture of the Balanced Scorecard. Through this your strategy becomes transparent. STRATEGY CORE MEASURES TARGETS From this, we guide your deployment of the measurement system into the organisation ... Quality Award PartnersÒBalanced Scorecard development process helps put it all together…quickly We then help you develop core measures and key targets. … and help you to develop a review process for STRATEGIC PERFORMANCE MANAGEMENT.

  14. The Balanced Scorecard is used in a very wide range of industries, such asHealth, Government, Defense, Utilities, Telecommunications, Engineering, Services, Education & Training, and Manufacturing. BUT mainly by the leading companies in each. Quality Award PartnersÒcan help you position your organisation for leadership.

  15. Take this important first step. CONTACT Quality Award PartnersÒ AND PUT OUR IDEAS TO WORK FOR YOU Quality Award Partners Pty. Ltd. A.C.N. 094 676 641 Suite 4/1182 Burwood Highway (P.O. Box 7149) UPPER FERNTREE GULLY Victoria 3156 Australia Tel: (61) 3 9758 4595 Fax: (61) 3 9758 9507 Email: qap@qap.com.au Ò

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