SALES FORCE

1. SALES FORCE Ahsan Shahid Malik Anum Wasim Khan Glenn Chu

2. Cloud Computing Ahsan Shahid Malik

3. Life before cloud computing • Traditional business applications—like those from SAP, Microsoft, and Oracle • When you multiply these headaches across dozens or hundreds of apps, it’s easy to see why the biggest companies with the best IT departments aren’t getting the apps they need. Small businesses don’t stand a chance.

5. Cloud-computing: a better way • The power of Cloud Computing. • Businesses are running all kinds of apps in the cloud these days, like : • CRM • HRM • Accounting • Custom-built apps • Cloud-based apps can be up and running in a few days, which is unheard of with traditional business software.

6. The way you pay for cloud-based apps is also different. Forget about buying servers and software. When your apps run in the cloud, you don’t buy anything. It’s all rolled up into a predictable monthly subscription, so you only pay for what you actually use. • Finally, cloud apps don’t eat up your valuable IT resources. • The bottom line: Cloud computing is a simple idea, but it can have a huge impact on your business.

7. What does it mean for business? Most IT departments are forced to spend a significant portion of their time on frustrating implementation, maintenance, and upgrade projects that too often don’t add significant value to the company’s bottom line. Increasingly, IT teams are turning to cloud computing technology to minimize the time spent on lower-value activities and allow IT to focus on strategic activities with greater impact on the business.

8. What does it mean for the business?

9. What Is Cloud Computing? • Proven Web-services integration • World-class service delivery • No hardware or software to install • Faster and lower-risk deployment • Support for deep customizations • Empowered business users • Automatic upgrades that don’t impact IT resources • Pre-built, pre-integrated apps for cloud computing technology

10. Proven Web-services integration. By their very nature, cloud computing technology is much easier and quicker to integrate with your other enterprise applications (both traditional software and cloud computing infrastructure-based), whether third-party or homegrown. • World-class service delivery. Cloud computing infrastructures offer much greater scalability, complete disaster recovery, and impressive uptime numbers. • No hardware or software to install: a 100% cloud computing infrastructure. The beauty of cloud computing technology is its simplicity… and in the fact that it requires significantly fewer capital expenditures to get up and running.

11. Faster and lower-risk deployment. You can get up and running in a fraction of the time with a cloud computing infrastructure. No more waiting months or years and spending millions of dollars before anyone gets to log into your new solution. Your cloud computing technology applications are live in a matter of weeks or months, even with extensive customization or integration. • Support for deep customizations. Some IT professionals mistakenly think that cloud computing technology is difficult or impossible to customize extensively, and therefore is not a good choice for complex enterprises. The cloud computing infrastructure not only allows deep customization and application configuration, it preserves all those customizations even during upgrades. And even better, cloud computing technology is ideal for application development to support your organization’s evolving needs.

12. Empowered business users. Cloud computing technology allows on-the-fly, point-and-click customization and report generation for business users, so IT doesn’t spend half its time making minor changes and running reports. • Automatic upgrades that don’t impact IT resources. Cloud computing infrastructures put an end to a huge IT dilemma: If we upgrade to the latest-and-greatest version of the application, we’ll be forced to spend time and resources (that we don’t have) to rebuild our customizations and integrations. Cloud computing technology doesn’t force you to decide between upgrading and preserving all your hard work, because those customizations and integrations are automatically preserved during an upgrade. • Pre-built, pre-integrated apps for cloud computing technology. The Force.com AppExchange features hundreds of applications built for cloud computing infrastructure, pre-integrated with your Salesforce CRM application or your other application development work on Force.com.

13. Salesforce Chatter Anum Wasim Khan

14. Salesforce Chatter • Profiles • Status Updates • Groups • Feeds • File Sharing • App Updates • Recommendations • Analytics • Mobile & Desktop • Notifications • Sharing & Security • Social • ChatterExchange

15. Chatter • The real-time Collaboration Cloud • Chatter is a brand-new way to collaborate with people at work. Where the status of important projects and deals are automatically pushed to you — so you're always in the loop.

17. Profiles • Get to know your colleagues and share expertise. Discover peers and experts to expand your network and increase productivity.

18. Status updates • Update your colleagues on what you're doing.

19. Groups • Work more closely and collaborate on teams.

20. Feeds • Monitor everything that matters most to you in one spot.

21. File sharing • Find and share files with ease—finally.

22. App updates • Know immediately when app data is updated.

23. Recommendations • Find relevant people and groups to follow.

24. Analytics • Get insights from your reports and dashboards.

25. Mobile and desktop • Stay productive and in the loop when you're on the road.

26. Notifications • Keep up with Chatter even when you're not logged in.

27. Security and sharing • Control who sees what and keep sensitive information private.

28. Social • Bring insights from Facebook and Twitter into Chatter.

29. ChatterExchange • Build or modify apps to use Chatter and list them on the AppExchange.

30. Conclusion You can’t give your business an edge using yesterday’s technology. It takes the cloud computing power of Salesforce Chatter to bring the best collaboration features from the consumer Web to the enterprise and create an entirely new way for businesspeople to work together more productively and keep up with everything that matters in real time.

31. http://www.youtube.com/watch?feature=player_embedded&v=0T4dZir2vsUhttp://www.youtube.com/watch?feature=player_embedded&v=0T4dZir2vsU

32. Sales Cloud 2 (Accounts and Contacts) Glenn Chu

33. Sales Cloud 2 • The world's #1 sales application • Give reps, managers and execs everything they need to focus on what’s important: more selling and less administration.

34. Advantages • Close more deals — faster • Gain real-time visibility into sales • Collaborate instantly and know what matters

35. Complete toolkit for sales success • The Sales Cloud puts everything in one place. It’s as easy to use as your favorite consumer Web sites and the information you care about most gets pushed to you in real time. Suddenly, sales success is not only possible, it’s easy.

36. Accounts and contacts • Sales reps get a complete customer picture at a glance — including • account history, • contacts, • interactions, • assets, and more. • All your customer information is in one place, making it easy for sales teams to collaborate while keeping up to date with every aspect of their accounts. With the Sales Cloud , it's easy to build stronger, longer-lasting relationships.