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New systems completed to date: Point of sale 

operations. process simplification. New systems completed to date: Point of sale  Customer call centre and management system  Clothing replenishment  Food replenishment - 50% complete  Clothing stock ownership  Foods distribution systems 

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New systems completed to date: Point of sale 

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  1. operations process simplification New systems completed to date: • Point of sale  • Customer call centre and management system  • Clothing replenishment  • Food replenishment - 50% complete  • Clothing stock ownership  • Foods distribution systems  • Supplier portal  • Credit management  • Human resource system and labour scheduling  • Outsourced all core infrastructure and support 

  2. operations process simplification Systems underway: • Foods planning – 50% rolled out • Roll-out complete Feb 06 • In line with expectations • Retek merchandise management system • Includes store back office • Final testing phases • Roll-out to commence Apr 06 • Clothing buying systems • Womenswear complete • Roll-out complete by Jun 07 Total 5 year investment : R500m (currently in year 3)

  3. operations supply chain logistics • Distribution costs per unit reduced • Labour productivity • Accuracy and controls • Capacity growth in all regions, including Gauteng campus • Development started • Phased relocation early 07 • R450m 3 year all DC’s investment programme

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