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N orthern Michigan University Board of Trustees Meeting

N orthern Michigan University Board of Trustees Meeting. Technology Update August 8, 2003. A dministrative Systems. Gavin Leach Acting Chief Financial Officer. Banner Finance. Banner Student. B anner Project Overview. Project overview Project started January 13, 2003

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N orthern Michigan University Board of Trustees Meeting

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  1. Northern Michigan UniversityBoard of Trustees Meeting Technology Update August 8, 2003

  2. Administrative Systems Gavin Leach Acting Chief Financial Officer

  3. Banner Finance Banner Student Banner Project Overview Project overview • Project started January 13, 2003 • Hardware (installed) January 20, 2003 • Banner Software (installed) February 10, 2003 • Planned project closeout June, 2004 Operating System • Unix server (installed) January 20, 2003 • (Mainframe and Unix server will both run until August 2004) • Mainframe eliminated August 31, 2003 Banner Financial Aid Banner Human Resources

  4. Banner Finance Banner Student Banner Project Overview (continued) Banner Finance • Business Process Analysis (BPA) February, 2003 (document received) • Go-Live Finance (completed) July 1, 2003 Banner Human Resources • Business Process Analysis March 3, 2003 (document received) • Parallel test begins November / December, 2003 • Go-live Human Resources January, 2004 Banner Financial Aid Banner Human Resources

  5. Banner Finance Banner Student Banner Project Overview (continued) Banner Student • BPA recruiting & admissions June 9, 2003 (document received) • BPA records & registration April, 2003 (document received) • Admissions Go-live February 2, 2004 (admits for 2004F& 2005F) • Records Go-live February, 2004 • Registration Go-live March, 2004 • Go-live Student February 2, 2004 Banner Financial Aid • Business Process Analysis (BPA) May 2003 (document received) • Go-live Financial Aid February 2, 2004 for 04-05 awards Banner Financial Aid Banner Human Resources

  6. Banner Project Overview (continued) Other applications • InfoPrint (installed) May, 2003 • Workflow (installed) July, 2003 • X-tender (installed) July, 2003 • Integrated document imaging • Luminus (in process) August, 2003 • Content Management System (CMS)

  7. Banner Communication

  8. System Implementation(Installed Systems) • Unix system • Underlying OS for new Banner System • Received and installed in January 2003 • Requires new programming, system management skills, and printing subsystem • First step in phasing out the mainframe

  9. Finance Implementation (Installed Systems) • Banner Finance • Banner Finance included: • Accounting • Accounts payable • Budget • Fixed Asset • Purchasing

  10. Finance Implementation (continued) (Installed Systems) • Banner Finance(continued) • Required accounting interfaces are installed • Conversion of web-based departmental financial reports • Bookstore • Ticketing • Housing • Dining services • Health Center • Library • Help Desk • TMA work order system • Time entry system • Telephone

  11. Finance Implementation (continued)(Installed Systems) • CoreCash Cashier System • New cash system (installed) • Interfaces with both IA+ system and Banner System • Previous system was “homegrown” and needed to be replaced • Concur Web-based Travel System • Installed and being tested with Athletics • Begin training admissions in August, 2003 • Train remaining faculty and staff in Fall 2003

  12. Student Web-based Financial Systems • e-bill • Web check – ACH and credit card payments • Payment Plans • Systems allow for third-party authorization • (e.g., parents can look at and make payments for son or daughter bills on-line)

  13. Administrative Process Changes • Student Call Center • Initial Goal • Eliminate number of callers put on hold without talking to “live” person • Decrease staff at front lines of Student Service Center answering calls when long waiting lines exist • Refer students to on-line resources that can answer questions • Respond quickly and direct calls to appropriate department • Track calling questions and answers in a database and review at end of beginning of Fall semester rush • Change future information being sent to students to better answer questions

  14. Administrative Process Changes (continued) • Student Call Center(continued) • Operation • Open for eight (8) weeks beginning with mailing of tuition and fee bills • “Triage” calls • Both Financial Services and Financial Aid Office calls redirected from July 15 to beginning of September (10th day of school) • Record and track calling questions and answers in Oracle database • Establishes response calling “que” for e-mailing or calling back students • Utilize Orientation student staff as call center staff since know many facets of the University from work throughout the summer • Located in Dean of Students Office

  15. Administrative Process Changes (continued) • Student Service Center Processes • Overage checks • Move issuing of overage checks to old Printing Services area in Cohodas • Goal: Speed up lines for students that are only arriving to pick-up a check • Future: require ACH of overage checks to bank account

  16. Administrative Process Changes (continued) • Student Service Center Processes (continued) • e-Pay Center • Computers will be setup in Cohodas lobby for students • Make on-line payments or sign up for payment plan • Student will be hired to assist students in using new e-pay system during first two weeks of school year • The week prior to start of school and one week after • If only there to pay tuition bill, it provides quick alternative • Encourages continued use of web system • Student Service Center staff will have more time to assist students that have complicated financial issues

  17. Future Administrative System Goals • Turn information into answers • Better communication on new student web-based systems (e.g., Web for Students) • Create flow of web systems to direct students to the answer they are looking for • (e.g., linking e-bill page to financial aid web page)

  18. Personal Computing • Servicing computers • New software to mend problems remotely • Provide software “image” updates remotely • Wireless “everywhere”

  19. A Wireless Future

  20. Broadband .. Anywhere in the city and beyond Wireless and/or wired

  21. Why? Moves Northern forward in reaching it’s vision and making Northern a connected learning community

  22. NMU Benefit • Attract students • Reach NMU’s large commuter population • Enhance environment to encourage further development of web courses • Extended access to educational resources • Improve efficiency and speed of connectivity from off campus • Further implement web-based services enabling further streamlining of processes and cost of services • No more paper transactions – assured access by all • Eliminate majority of dial-in lines

  23. Community Benefit • Community benefit • Shared infrastructure costs • Commercial and non-commercial access over the same network • NMU is a major economic force and leader in the area – leads the city and local businesses in making Marquette one of the most livable cities in the U.S. • Attract future businesses • Attract students • Enhance livability • Creation of a connected and educated community

  24. How are we able to do this? • Ability and demand driven by integrated wireless notebook computers • Compliments our existing campus wired and wireless network • Standardized environment opens up the possibilities for success in this paradigm • Current access in area • NMU radio and television towers in the area • City offered access to all the light and electrical poles and water towers (will work with us)

  25. Strategy The NMU Connected Learning Community will be further developed to extend wireless network to the community, leverage current investments, and motivate broader interest in the economic vitality of the Upper Peninsula.

  26. Goals • Extend existing network beyond campus and into the City of Marquette • A step towards creating a comprehensive Upper Peninsula network • Support not only higher ed, but K-12, health care, public safety, and private enterprise integration as well • Expansion includes scalable bandwidth-on-demand and high capacity backbones to provide network access to designated sites

  27. NMU’s Approach • Combination • Local ISP • Wired, and • Wireless • We are already • Creating a virtual private network (VPN) • Working to get agreement with CLEC • Begin installing 802.11a/b in the community targeted a highly populated student living locations (equipment will be reusable and based on standards) • Will add-in 802.16 when prices drop to build a bigger highway

  28. Community-Wide Wireless • Building the highway • Developing a backbone based on industry standards • 802.11b • 802.11a • 802.16 • Provides open area access in targeted outdoor areas • Provides ability for students to install antenna and repeater receiving access anywhere in the city • University will install repeaters at specific locations to create hotspots where students congregate

  29. Identified Coverage Area • First, • GIS map of living locations of students in the surrounding NMU community • First – Target high population areas • Off campus housing to the north and west of campus • Future – Edge network areas • Next • City of Marquette • The Upper Peninsula at large

  30. End

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