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W E L O O K A T T H I N G S D I F F E R E N T L Y ICT EDUCATION SEMINARS

W E L O O K A T T H I N G S D I F F E R E N T L Y ICT EDUCATION SEMINARS ILCU ICT OFFICE COOKSTOWN 3 NOV 2010 KILKENNY 9 NOV 2010 CORK 10 NOV 2010 LIMERICK 11 NOV 2010 ATHLONE 15 NOV 2010 SLIGO 16 NOV 2010 DUBLIN 18 NOV 2010.

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W E L O O K A T T H I N G S D I F F E R E N T L Y ICT EDUCATION SEMINARS

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  1. W E L O O K A T T H I N G S D I F F E R E N T L Y ICT EDUCATION SEMINARS ILCU ICT OFFICE COOKSTOWN 3 NOV 2010 KILKENNY 9 NOV 2010 CORK 10 NOV 2010 LIMERICK 11 NOV 2010 ATHLONE 15 NOV 2010 SLIGO 16 NOV 2010 DUBLIN 18 NOV 2010

  2. W E L O O K A T T H I N G S D I F F E R E N T L Y • Agenda • ICT Strategy – How We Got to Where We Are • ILCUnet – Your Private Credit Union Network • ILCUbis – Your Credit Union Business Intelligence Service • Your IT Suppliers and Your ICT Strategy • IT Suppliers - Comments from the Top Table • Open Forum for Questions and Discussion • Wrap-Up: ICT User Forum, Yellow Forms, Seminar Feedback

  3. W E L O O K A T T H I N G S D I F F E R E N T L Y ICT Strategy – How we got to Where We Are “Work together, not alone” “Access to payments clearing” “New services for members” April 1991 April 1991 * * * * Planning Committee Planning Committee 2010 2010 2010 2010

  4. W E L O O K A T T H I N G S D I F F E R E N T L Y ICT Strategy – How we got to Where We Are “ISIS notwithstanding, a technology solution must be found...” April 2002 April 1991 * Review Commission Planning Committee 2010 • “There are a number of need areas... • Electronic / Banking Services • Communication Network • Central Data Base / Decision Support Systems...”

  5. W E L O O K A T T H I N G S D I F F E R E N T L Y ICT Strategy – How we got to Where We Are ”Regulatory requirements are becoming more onerous.” “Members demand we interact with the larger financial services world.” April 2007 April 2002 April 1991 * ICT Strategy Review Commission Planning Committee 2010 • “The responsibilities of directors are growing – • we need appropriate business management tools.”

  6. W E L O O K A T T H I N G S D I F F E R E N T L Y ICT Strategy – How we got to Where We Are • ”Members are open to new product and service • innovations that meet real needs” “Members and non-members want more financial services” April 2007 August 2009 April 2002 April 1991 * ICT Strategy Amarach Research Review Commission Planning Committee 2010 • “The ICT strategy ... will be a key cornerstone • in aiding Credit Unions”

  7. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUnet Secure Credit Union Network Malcolm Moir Network Services Manager mmoir@ilcunet.ie

  8. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUnet – Your Private Credit Union Network

  9. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUnet – Your Private Credit Union Network ILCUbis - Credit Union Business Intelligence Service ILCUbis - Credit Union Business Intelligence Service Credit Union A Ltd Credit Union A Ltd Credit Union B Ltd Payments CUSO Payments CUSO Credit Union B Ltd SAFE STRONG SECURE SAFE STRONG SECURE Sub Office Credit Union B Ltd Sub Office Credit Union B Ltd Your IT Supplier Service Your IT Supplier Service ILCUnet ILCUnet New Services New Services Irish League of Credit Unions Irish League of Credit Unions

  10. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUnet – Your Private Credit Union Network Today ! ILCUbis - Credit Union Business Intelligence Service Credit Union A Ltd Credit Union B Ltd Payments CUSO SAFE STRONG SECURE Sub Office Credit Union B Ltd Your IT Supplier Service ILCUnet New Services Irish League of Credit Unions

  11. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUnet – Your Private Credit Union Network Today ! ILCUbis - Credit Union Business Intelligence Service Payments CUSO SAFE STRONG SECURE Your IT Supplier Service ILCUnet 31 23 66 New Services 120 Credit Unions !

  12. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUnet – Your Private Credit Union Network Today ! ILCUbis - Credit Union Business Intelligence Service Payments CUSO SAFE STRONG SECURE Your IT Supplier Service ILCUnet 31 23 66 120 Credit Unions !

  13. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUnet Support Tools for Your IT Suppliers

  14. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUnet Secure Credit Union Network “Credit Unions have paid to build our own communications network and should now take pride in connecting to it.” – Donal Scannell CEO Thurles CU Malcolm Moir Network Services Manager mmoir@ilcunet.ie

  15. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUbis CU Business Intelligence Service Malcolm Moir Network Services Manager mmoir@ilcunet.ie

  16. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUbis – Credit Union Business Intelligence Service

  17. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUbis LIGHTS – Quick Indicator Results Inside or Outside of GOAL Range GOLD – Target Value Range BARS – Actual Value Results

  18. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUbis

  19. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUbis Credit Union Average BENCHMARKING Asset Band Average Membership Size Band Average A1 Loan Arrears 10 Wks + / Total Loans Compare YOUR Performance Against the Average of Your Peers 65% E1 Loans / Total Assets 40% 42% P1 Bad Debt Provision Requirements

  20. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUbis Members by Years of Membership Analysis 400 Last Year’s Membership Drive was Successful! ~ 365 Members for 1 Year 320 ~ 55 Members for 20 Years 240 Membership Count 160 Nearly 20 Members for 40+ Years 80 0 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Number of Years a Member

  21. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUbis % Dormant Accounts 20 % Active Accounts ~ 16% of Stiles Ward are Members Only 1% of Clady are Members 16 12 Percentage 0f Catchment 8 4 0 Stiles Clady Ward Name

  22. W E L O O K A T T H I N G S D I F F E R E N T L Y Total Savings Balance ILCUbis Total Loans Balance 1,200,000 Total Arrears Balance 45-59 Age Band ~ 1.0 M Saved ~ 950,000 Borrowed ~ 40,000 in Arrears 900,000 Total Shares, Loans, Arrears 600,000 300,000 0 16-17 18-19 20-24 25-29 30-44 45-59 60-64 65-74 75-84 85-89 90-150 Age Band

  23. W E L O O K A T T H I N G S D I F F E R E N T L Y ILCUbis CU Business Intelligence Service Malcolm Moir Network Services Manager mmoir@ilcunet.ie

  24. W E L O O K A T T H I N G S D I F F E R E N T L Y • Typical Costs for Your Own IT - Details in Your Pack • (ex VAT) • ILCUnet – Often replaces existing network expenses • Installation FREE (€ 1,365 paid by ICT Office) • Annual € 963 • ILCUbis – Named User License for Oracle • Year 1 € 662 (€ 500 paid by ICT Office) • Annual € 210 (Less than a Fiver a week, including VAT)

  25. W E L O O K A T T H I N G S D I F F E R E N T L Y ICT Strategy Building for the Future Jim Williams Strategy Implementation Manager jwilliams@ilcunet.ie

  26. W E L O O K A T T H I N G S D I F F E R E N T L Y • Your IT Suppliers and Your ICT Strategy • [From ICT Office Perspective] • Some new Realities • Change • CUs have “Worked Together” - don’t have to “Go it Alone” • CU-owned private communications Network • CU-owned movement-wide BI • New Status Quo • “Go it Alone” Internet and BI Services no longer the only option • Alternative Services Delivery Model • Deliver to CU-owned Network and All CUs may use • Shifting from “CU by CU” to “ILCUnet to Movement” Delivery Model

  27. W E L O O K A T T H I N G S D I F F E R E N T L Y • Your IT Suppliers and Your ICT Strategy • [From ICT Office Perspective] • Some new Opportunities • Vastly Improved ICT Office – IT Suppliers Communications • Larger market for Supplier Services - “ILCUnet to Movement” • 6 / 10 Suppliers now supporting CUs on ILCUnet • Greater CU Choice of Competitively-Priced Services • Delivered over the CU-Owned Internet • Potential for Suppliers to focus on CU-level (Micro) BI • Compliment Movement-level (Macro) ILCUbis BI • Opportunity for CUs to get more value from IT spend • by Using IT Owned by CUs

  28. W E L O O K A T T H I N G S D I F F E R E N T L Y • Your IT Suppliers and Your ICT Strategy • [From ICT Office Perspective] • The ICT Strategy Vision – Here Now and More Coming • All CUs on Private CU-Internet • IT services available to All CUs at lower cost • ILCUnet – CU-owned Network for Payments CUSO • Your files sent to RCU Never on Public Internet – Data Protection • Fully Consistent BI Data across Movement  Apples = Apples • Same Governance tools, vocabulary, pictures across CUs • Easy to share & talk about • Comparative analyses – YOUR Performance against average of YOUR Peers • Data Warehouse to quickly & accurately answer ad hoc Board queries and future RCU requests

  29. W E L O O K A T T H I N G S D I F F E R E N T L Y IT Supplier - Comments from the Top Table

  30. W E L O O K A T T H I N G S D I F F E R E N T L Y • Call to Action - What do I do Now? • Sign Up to your Private Credit Union Network • You have already paid for it - ILCUnet • Sign Up to your Business Intelligence Service • You have already paid for it – ILCUbis • Talk with Your IT Supplier – Share views and action plans • Complete the ‘Yellow Form’ in your handout pack • YOUR NEW TECHNOLOGY ENVIRONMENT

  31. W E L O O K A T T H I N G S D I F F E R E N T L Y ICT User Forum for Credit Unions, Your IT Suppliers and Your ICT Office

  32. W E L O O K A T T H I N G S D I F F E R E N T L Y Complete the Yellow Form in Your Pack ! Use What You Have Paid For !

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