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Booking Systems

Booking Systems. Matt Bauerochse. TOPICS. Booking Systems Overview / History Usage Demonstrations Future Directions. Booking Systems. Booking Systems - History. SMS. Allows Bookings to be sent via SMS Requires GSM Unit attached to PC Windows XP Operator intervention

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Booking Systems

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  1. Booking Systems Matt Bauerochse

  2. TOPICS • Booking Systems Overview / History • Usage • Demonstrations • Future Directions

  3. Booking Systems

  4. Booking Systems - History

  5. SMS • Allows Bookings to be sent via SMS • Requires • GSM Unit attached to PC • Windows XP • Operator intervention • Superseded by Booking Posters

  6. Web Bookings • 2000 Bookings / month • Favourites • Auto-Complete • Status Updates • ASAP & Pre-Bookings • Configurable

  7. Web Bookings Demo

  8. Booking Posters • Premium SMS • Book from fixed locations • RSLs, Hotels, Pubs • SMS Unit Replacement • Can use QR Codes • Posters ordered from Fleet Management

  9. Booking Posters Demo

  10. Coin operated bookings • Book from fixed locations • Shopping Centres • RSLs, Hotels, Pubs • Provides a ticket • Fleets responsible for maintenance • Monitoring • Pre-Production stage • Ready 2013 Q3/4

  11. SmartVOIX - IVR • Uses previously used addresses • Reduces load on the call centre • Customer can still speak to an operator • Passenger limits can be set • Passengers can be blacklisted

  12. Mobile Bookings - Déjà vu • Launched early 2007 B.I. • Mobile Data Costly • Failed to take off!

  13. SmartHail • Vehicle Tracking • Driver Messaging • Status Updates • Location based bookings • Cancel Booking • Supports Blacklisting

  14. SmartHail - Usage • Over 3,500 Completed Bookings • 500 Completed Bookings • Reduced “No Show” rate

  15. SmartHail - Usage

  16. SmartHail - Feedback "Good product and service” "Can book a taxi within seconds”

  17. SmartHail – Feedback Negative “Please cancel my booking” ”Driver picked up someone else!”

  18. SmartHail – New Features • New Features based on Feedback • Destinations • Address Favourites • Improved Reasons • Status Updates • Driver Messaging

  19. SmartHail Demo

  20. SmartHail – Serviceable Areas • Defined using the Zone Editor • Serviceable • Outer Areas

  21. SmartHail – Marketing • Radio and Newspaper • Website and Social Media • Email Banner • Business card • Rebranding Option • Phone announcement

  22. SmartHail – Marketing (Phone Announcement)

  23. SmartHail – Future Plans • Android • Ready by Q3 2013 • Targeting version 2.1 • Payments • Cheaper service fee • Fleet kickbacks • Treated like an Account

  24. Questions?

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