SAP C4C Training | SAP C4C Course | SAP C4C Overview

1. SAP Cloud for Customer (SAP C4C) Overview. SAP Cloud for Customer is a software as a service platform for sales and service. The platform is comprised of SAP Cloud for Sales and SAP Cloud for Service, which are marketed by SAP as separate entities. SAP Cloud for Customer runs on SAP HANA Cloud Platform (HCP). It is available by subscription per user. SAP C4C sales and service functions SAP said it designed SAP Cloud for Customer with a mobile-centric approach to meet the requirements of today's sales and service professionals who need customer information anytime, anywhere. The focus is on ease of use and getting more out of the tool rather than spending time entering information. The user experience was built specifically for SAP C4C and is based on Fiori design principles. For SAP Cloud for Sales, the emphasis is on enabling sales professionals to spend more time selling. In one example, a salesperson in a retail environment may use a cell phone to capture images of stock on a retail shelf, and recognition software may compare this to a template of what the shelf should look like. SAP claims the process is less error-prone and saves time restocking. It includes built-in analytics that can help predict sales success based on historical data, competitive products, and other factors. For example, if a seller adds another product to the mix, the chance of winning the deal may increase because the data indicates that the mix has been successful in the past. Users can change assumptions on the fly and create new scenarios. Features of SAP Cloud for Customer Specific features include account management functions; integration with social networks; integration with Microsoft Outlook, Google Gmail and Lotus Notes; opportunity management; real- time analytics support for mobile devices, including iPhone, iPad, and Android; and integration with SAP ERP, SAP CRM and SAP JAM. SAP C4C Organizational Management OM gives the central source of hierarchical data in SAP C4C. It is utilized for making the organizational structure & gives a graphical portrayal of an association diagram. it demonstrates the distinctive elements and parts of the organization. SAP C4C gets to Organizational Management at whatever point business forms require data identified with the organization's association. Set up a right association structure, you ought to take after • Time Dependency: All the data put away is time-dependent, as you have to enter a legitimate from & to date. • Active Version versus Planning Version: You can likewise choose between the planning version & the active version of the authoritative data. • Consistency Checks: You can play out a few checks which help in keeping up OM constantly. • Partial Activation: You can likewise initiate a hierarchical structure in parts while proceeding to work with different parts.