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Can I Help You Now? How About Now?

Can I Help You Now? How About Now?. Providing Roaming Reference Without Becoming a Stalker Librarian. Presenters. Allison Ringness, Glendale Community College Nicole Sandberg, Glendale Community College. Project Background. LSTA Collections Category Grant

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Can I Help You Now? How About Now?

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  1. Can I Help You Now? How About Now? Providing Roaming Reference Without Becoming a Stalker Librarian

  2. Presenters Allison Ringness, Glendale Community College Nicole Sandberg, Glendale Community College

  3. Project Background • LSTA Collections Category Grant • “Develop library services and provide all users access to information” • Roaming reference a useful expansion of library services • Grant Guidelines • Pre-test • Tie outcomes to needs • Measurable outcomes • Grant guidelines contributed to project success

  4. Literature Review • Lotts, Megan, and Stephanie Graves. "Using the Ipad for Reference Services." College & Research Libraries News 72.4 (2011): 217-220. Academic Search Premier. Web. 29 Oct. 2013 • McCabe, Kealin M., and James R.W. MacDonald. "Roaming Reference: Reinvigorating Reference Through Point of Need Service." Partnership: The Canadian Journal Of Library & Information Practice & Research 6.2 (2011): 1-15. Library, Information Science & Technology Abstracts. Web. 29 Oct. 2013. • International M-Libraries Conference, Ally, M., & Needham, G. (2010). M-libraries 2: A virtual library in everyone's pocket. London: Facet. Ask us upstairs' : bringing roaming reference to the Paley stacks. Fred Rowland, Adam Schambaugh • MacDonald, James, and Kealin McCabe. "Iroam: Leveraging Mobile Technology To Provide Innovative Point Of Need Reference Services." Code4lib Journal 13 (2011): 1-7. Library, Information Science & Technology Abstracts. Web. 4 Nov. 2013.

  5. Definitions • Alternative names • Roving reference • Mobile reference • Point-of-need reference • Roaming reference at GCC • Additional to reference desk

  6. Stalker Librarian Can I help you now? Getty Images

  7. How about now?

  8. Survey Design • Establish the need • Measure whether service removes barriers to access • Short and sweet • Fast for students to complete • Fast for librarians to code • Coding • Service received • Location returned

  9. Survey Delivery • Advertise in high-traffic areas • Low-tech tools • Colored paper • Paper boxes • Coffee! Allison Ringness

  10. Roaming: When • November 12-23, 2012 • Day and early evening • 34 shifts total • Shifts coveredclass change • Observed at desk that this is a busy time

  11. Roaming: Where • GCC Library layout • Service desks • Computer commons • Stacks • Route • Through stacks • Reference backup http://lib.gccaz.edu/lmc/building/map/lmcmap.html

  12. Roaming: Who • Full-time librarians • Available to attend planning meetings • Small group easily trained • Able to gather feedback immediately after pilot • Involvement in planning resulted in high buy-in www.beautiful-libraries.com

  13. Roaming: What • 34 Roaming “shifts” • One librarian per shift • Continue regular reference desk service • Look for lost, confused students • Greet • If student refuses help, move on! • Technology • Statistics • Modified version of desk statistics • Measure student reaction IntelFreePress via Wikimedia

  14. Did Our Service Meet a Need? • 101 Interactions • Plus normal Reference Desk traffic • Although students had been to desk, not en route to desk when met in stacks

  15. Did Students Really Want Roaming Reference?

  16. Did Students Really Want Roaming Reference? • Yes!

  17. When do students need help? • Confidence not equal to competence • Students thought they needed help finding books • But librarians answered more reference than directional questions

  18. Wheredo students need help?

  19. Were we stalkers?

  20. Were we stalkers? No!

  21. Project Conclusion • Implementation • Need was established • Stakeholder buy-in • Unexpected learning opportunities

  22. Questions

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