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A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

Internal QA seen from a QA agency point of view. OAQ Workshops 1 December 2006 9.00 – 12.00. Dorte Kristoffersen Audit Director AUQA. A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y. Workshop Outline. Welcome, outline of the day and presentations

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A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

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  1. Internal QA seen from a QA agency point of view OAQ Workshops 1 December 2006 9.00 – 12.00 Dorte Kristoffersen Audit Director AUQA A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  2. Workshop Outline • Welcome, outline of the day and presentations • Exploration of definitions of internal QA seen through audit • Discussion of: • Links between internal and external QA • Scope of internal QA • Effective internal QA • Involvement of internal stakeholders • Wrap up WS1 • The two groups to meet in plenary at 11.00am 2 A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  3. Definitions of internal QA A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  4. Audit: Audit, in the context of quality in higher education, is a process for checking that procedures are in place to assure quality, integrity or standards of provision and outcomes. (Professor Lee Harvey, International Analytical Glossary, www.inqaahe.org A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  5. Internal QA definitions seen through audit • Swedish National Agency for Higher Education: Assessment of processes that underpin quality work at the institutions of HE and the extent to which this lead to results in the form of higher quality. (Swedish agency website) 2. OAQ: audits … focus on the quality assurance systems operated by the universities. (OAQ website) 5 A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  6. Internal QA definitions seen through audit QAA: Institutional audits check that effective arrangements are in place to maintain appropriate academic standards and enhance the quality of postgraduate research programmes (Institutional Audit Handbook 2006) 6 A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  7. Internal QA definitions seen through audit AUQA: • Quality audit’ is defined as ‘a systematic and independent examination to determine whether activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives’ (AUQA Audit Manual) 7 A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  8. Summary • Systems/processes/activities/arrangements • Links to results • Maintenance of standards • Enhancement of quality A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  9. Organisation of internal QA and links to external QA A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  10. Self review models There is no single model for self-review. Indeed the first decision might be whether an organisation interprets self-review as a process or an event. Self-review might be an on-going process that leads to a report to the governing body for confirmation or re-direction; it might be a long event that leads to major change;it might be a brief event that provides a snapshot for comparison with an earlier snapshot. (AUQA Audit Manual) A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  11. Self review models cont’d “..A second dimension for auditees is if the review is designed principally for the organisation’s internal needs, or primarily in preparation for an AUQA audit. AUQA strongly urges institutions to design and implement quality systems that are best suited to their own needs. (AUQA Audit Manual) A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  12. Audit Scope (cont.) Indicative (not prescriptive) scope includes: • Organisational Leadership, Planning etc. • Teaching & Learning (all modes), Courses etc. • Research, Consultancies, Community Service, and relations with stakeholders • Overseas operations • Internationalisation • Staff and Staff Support • Student Support • Academic Support • Admin Support, Facilities, Resources etc. A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  13. Expectations to successful internal QA • Strategies, objectives, targets and benchmarks • Plans, polices, processes • Data and evidence of outcomes based on internal reviews/evaluations (=results) • Internal and external stakeholder involvement • Processes for learning from internal QA A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  14. Responsibility Faculty and students Faculty and chairs Deans President, Provost Trustees and regents State coordinating bodies Accreditation agencies (Bill Massy, Honoring the Trust. Quality and Cost Containment in HE) Activity Teaching and learning Depart. quality process School quality process Inst. quality process Inst. quality oversight External quality oversight The HE Quality System A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  15. Group work questions • What are the appropriate links between internal and external QA and how can they be effectively achieved. What advice about the links between external and internal QA is useful for HEIs • What is the relevant scope for internal QA? Advantages/disadvantages of a focused and/or broad approach • Does effective internal QA require a QA framework • Who are the relevant internal stakeholders and how should their involvement be organised A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  16. Group work instructions • Choose a group • The groups do not have to be the same size and if there is not an interest in all questions it does not matter. • If you have an interest in two questions you can move around • Choose a rapporteur in each group • Rapporteur to report one topic from the discussion in WS 1 • Rapporteur to report back on full discussion from 11.00 to 12.00 (app 5 minutes) A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  17. Wrap up A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  18. Four ‘checklist’ questions for internal QA • What is the goal and approach? • How is it implemented? • What are the results? • What is done to improve A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

  19. Dorte Kristoffersen Audit Director, AUQA 19 A u s t r a l i a n U n i v e r s i t i e s Q u a l i t y A g e n c y

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