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Consumer Protection Act

Consumer Protection Act. Objects of the Act. Better protection of consumer interests Protection of consumer rights – hazardous nature, quality quantity, price, to be heard, redressal, consumer education Consumer protection council Quasi judicial. Unfair trade practice.

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Consumer Protection Act

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  1. Consumer Protection Act

  2. Objects of the Act • Better protection of consumer interests • Protection of consumer rights – hazardous nature, quality quantity, price, to be heard, redressal, consumer education • Consumer protection council • Quasi judicial

  3. Unfair trade practice • False representation of quality, standard • False representation of quality, standard of service • Rebuilt and second hand goods as new • Represents that goods have certain uses or benefits which they do not have • Represents that the seller has approval or affiliation which he does not have • Misleading representation of goods or services • Warranty or guarantee not based on proper test. • Misleads the public regarding the price

  4. Restrictive Trade Practice • Delay beyond the period agreed by the trader in supply of goods or services • Any trade practice which requires a consumer to buy, hire any service precedent to buying or hiring of services.

  5. Central Consumer Protection Council • The Minister in charge of consumer affairs in central Govt as chairman • The minister of state is Vice-chairman • Ministers of food & supplies in state • 8 MP • Commissioner for SC & ST • 20 Representatives of central govt, autonomous org concerned with consumer interest

  6. Contd • 35 Representatives of consumer organizations • 10 women representatives • 20 representatives of farmers, trade and industry • 15 persons capable of representing consumer interests • Secretary in the department of civil supplies shall be the member secretary

  7. Objects of the Council • Right to protect against the marketing of goods & services hazardous to life and property • Right to be informed about the quality, quantity, purity • Right to be assured to variety of goods and services at competitive prices • Right to be heard • Right to seek redressal • Right to consumer education

  8. State Consumer Protection Council • Objects • Same as Central council Membership • Minister in – charge shall be the chairman • Official & non-official members prescribed by state govt • Official & non-official members prescribed by central govt

  9. District Council • Members • District collector • Official & non-official members

  10. Consumer Disputes Redressal Forum- District Forum • Composition • Qualified district judge as president • 2 members one should be women • Term of office • Jurisdiction – Claim not exceeding Rs. 20 lakhs

  11. Procedure for Complaint • By consumer • Recognized consumer association • One or more consumers • Central or state govt

  12. Procedure on Receipt of Complaint • Complaint relating to goods • Denial of allegation • Reference of sample to laboratory • Deposit of fees • Remission of fees • Objections by any parties • Reasonable opportunity of being heard

  13. State Commission • Membership • Jurisdiction • Procedure

  14. National Commission • Membership • Jurisdiction • Procedure

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