Department of Human Services Organisational review (Division & Areas)

1. Department of Human Services • Organisational review (Division & Areas) Briefing for sector partners – July/August 2012

2. We are changing how we provide services … we’ve defined our vision for the future • We know that we need to: • meet growing demand • put the services where the people are • make our services more • integrated • tailored • culturally responsive • help people towards resilience and independence • intervene before people need to enter our system • help people into employment, education, training • work with people for long term outcomes • do more work with communities • . . . in a way that is financially sustainable. Now is the time to make vision a reality. 2

3. We need to bring these concepts together and to life in everything that we do. A connected, contemporary service model 3

4. The essential ingredients underpinning our vision • Service Delivery Reform • (‘Services Connect’) • Services are targeted according to need • Tailored and packaged services • Streamlined processes and systems • Consolidated front end • Better information sharing • Improved case management We are transforming the department so we can achieve positive outcomes for clients, in a way that is sustainable for the future We need a contemporary approach to how we think about our clients and how we work with them to improve their lives We need to reshape our systems and structures to allow us to work in smarter and more flexible ways • Organisational Restructure • Platform to move to a more client-centred model • Key enabler for specific reform initiatives (Services Connect) • Easier for our partners to work with us • Local responsiveness and connections All underpinned by strong and productive partnerships with community service organisations, local government, other departments and the Commonwealth. 4

5. The main features of our proposed arrangements Local areas: deliver services where people are, when and how they need them, local responsiveness Integration: move from a program/problem focus to a person/place focus , break down silos, greater focus on long term outcomes (social and economic participation) Demand: move services to where people need them - reflect trends in population growth & demand - manage demand Rural Victoria: investing to shift executive positions and increase flexibility of resource allocation ('surge capacity') for areas of high demand Local decision-making within a strong accountability framework: push decision-making closer to the front-line, time to refocus the organisation on service delivery 5

6. A new organising framework Service delivery • Seventeen local areas (two to nine LGAs per area) • Delivers integrated services, addresses local issues and trends • Manages local networks, partnerships and relationships • Builds communities Centre Area Service delivery oversight • Four administrative divisions • Manages resource distribution • Monitors performance (including agency performance) • Directly manages some division-wide specalised or high-risk services Division Division Policy and corporate support • Sets directions in policy, strategy, budget • Designs programs and services • Develops and delivers critical business infrastructure • Leads social policy within Victoria and beyond Centre Area

7. Secretary Chief Child Protection Officer Deputy SecretaryCommunity and Executive Services Deputy SecretaryHousing, Youth and Women Director of Housing • Minister’s primary contact • Quality and responsiveness of advice to the Secretary and Ministers • Ministers’ primary contact • Integrated policy response to portfolio issues Policy and Strategy Group Service Design and Implementation Group Corporate Services Group North Division West Division East Division South Division The high-level structure • Program management, design, implementation • Future looking • Major government policy initiatives • Corporate services • Business support Seventeen Local Areas • Divisions oversee and manage area based services and Child Protection • Areas delivery integrated client services, accommodation services and develop local connections and networks 7

8. Area map Corangamite Local Government Area has moved from the Barwon Area to the Western District Area

9. Proposed structures • Please note the following slides outline the currentproposal. • Consultation commenced 5 July and ends 24 August 2012. • To date we have received: • 900+ questions • Approx 100 feedback • Approx 100 alternative proposals

10. Area Director Individual and Family Support Residential Client Services Local Connections Disability Client Services Tenancy and Property Team Community Participation Youth Justice Disability Accommodation Services Agency Connections Housing Advice and Assistance Reception Services Area structure Child Protection • agency visits and liaison • agency support and capacity building • monitoring individual support packages • service quality and development • complaints and incident reports • portfolio responsibilities • participation on carer panels 10

11. Implications for Sector Partnerships Staff • Agency work related to supporting clients sits best at an area level • Agency work that relates to oversight and monitoring sits best at a divisional level • People who currently work in a partnerships team as a program and service advisor may operate in one of the following teams depending on their current work: • Client Outcomes and Service Improvement - Performance, Quality and Compliance Unit or • Service Implementation and Sector Partnerships Unit. • Areas in the Local Connection Teams. • Area Family and Individual Support Team, in Disability Client Services. • Additional functions which currently sit in partnerships teams such as projects and finance will be considered on a case by case basis and regions are working to identify these accurately.

12. Divisions Client Outcomes & Service Improvement Corporate Services Child Protection Areas x 4 or 5 Statewide Services Divisional structure 12

13. Client Outcomes and Service Improvement (Divisions) Client Outcomes andService improvement Performance, Quality and Compliance Planning and Strategy Service Implementation and Sector Partnerships Client Support Services Complex Clients Performance Service Implementation Placement Coordination Unit (Child Protection) MACNI Quality and Compliance Sector Partnerships Disability Intake and Response Support for High Risk Tenancies Registration and Vacancy Management Specialist Services • Manage relationships with agencies that span multiple areas or divisions • Manage service agreements for agencies in the division’s catchment (service agreement negotiations, agency desktop reviews and so on) • Undertake sector capacity and demand analysis • Manage relationships in networks involving funded agencies Disability Individual Support Management Practice Excellence - Youth Justice - Disability 13

14. Divisional Corporate Services IM&T Business Partner HiiP Support Officer CRIS Support Officer Manager Finance Manager People & Culture Manager Business Services Manager Emergency Management Emergency Management Coordinator Corporate Services (Divisions) 3 July 2012

15. Child Protection Divisional Services Child Protection Operations Principal Practitioners Intake Catchment CP Operations Managers Contracting & Kinship Area CP Managers Aboriginal Family Decision Making Solicitors/Court Officers Child protection (Divisions)

16. Strong local relationships Greater flexibility in responses to clients Greater capacity to respond to emerging issues and trends Integrated approach to service delivery Simplified relationships Benefits for funded agencies

17. There will be no immediate impact on agencies During the consultation phase your current contacts will remain the same and it will be business as usual We will keep you informed on the progress of the restructure Impact on funded agencies

18. Organisational restructure timeline Organisational review timelines Phase 1: Detailed design Phase 2: Consultation Phase 3: Transition and implementation February – June 2012 July August September October November December Final high-level structure released (11 May) Detailed design Detailed design proposals released (5 July) More detailed information on divisions and areas released Staff consultation (6 weeks) New arrangements in place Implementation Milestone July 2012

19. How agencies can find out more Information about the review and the restructure can be found in the following places: Through the department’s regions Visit the department’s website or the Funded Agency Channel or Human Services in Focus 19

20. Questions and comments You can ask questions or provide comments through: The region A peak body The Human Services Partnership Implementation Committee The department’s Partnering Forums 20