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Aastra 400 and Aastra BluStar Ecosystem

Aastra 400 and Aastra BluStar Ecosystem. All-in-one Business Communications Solution for SME. Sales Presentation Updated as of Release 2.1 [depl-1658 v2.10]v0.2. Aastra 400 and Aastra BluStar Ecosystem. 05 – Applications and Verticals. OIP Powered Applications & Services.

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Aastra 400 and Aastra BluStar Ecosystem

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  1. Aastra 400 and Aastra BluStar Ecosystem All-in-one Business Communications Solution for SME Sales Presentation Updated as of Release 2.1 [depl-1658 v2.10]v0.2

  2. Aastra 400 and Aastra BluStar Ecosystem 05 – Applications and Verticals

  3. OIP Powered Applications & Services • Open Interfaces Platform applications • Aastra 400 Call Center • MS Exchange 2010 integration • Presence & Profiles • Alarming and messaging • Building automation (KNX) • I/O management for device/process control • Integration of internal (company) and external directories • CTI / TSP to 3rd party applications and large contact centres • Client applications • Aastra Office Suite • Aastra 1560/1560ip Operator Application Aastra 400 Sales Presentation

  4. OIP CC on External Server Pre-installed on Aastra 470 Application Card OIP Powered Applications & Services OIP Call Center Building and Automation Office Suite Operator 1560 / 1560IP Directory Integration Aastra 400 Sales Presentation

  5. Aastra 400 Call Center OIP CC on External Server • Aastra 400 provides a basic and smart call center application • Flexible routing mechanism • Cyclic, linear or longest idletime • CLIP based (VIP, regional areas...) • Last agent • Groups overflow • All types of system phones supported • Agent front-end integrated in OfficeSuite • Home office agent • Supervisor • On and off-line statistics, wall board • Pre-installed on Aastra 470 application card Pre-installed on Aastra 470 Application Card Aastra 400 Sales Presentation

  6. Aastra 400 Call Center Positioning • High-end 3rd party Call Centre • Multi-media CC • Outbound/power dialer • IVR and scription • Redundancy Complexity Aastra 400 Call Center (external server) • Aastra 400 Call Center (CPU2) • Low to mid complexity • Small to mid size • Low TCO • Easy to configure and install • Flexible call routing options • On- and Off-line Statistics Number of Agents 150 50 Aastra 400 Sales Presentation

  7. Order shipping Marketing Marketing Aastra 400 Call Center Agents • Agents may use OfficeSuite and any type of system phone • Aastra 5300/5300ip • Aastra 2380ip softphone • Aastra 600d DECT phones • Complete set of functions like login, logout and wrap-up time is available on all phones • The use of softphones or DECT phones allows agents to be more flexible • OfficeSuite • Softphone 2380ip • DECT phones • System phones Aastra 400 Sales Presentation

  8. Aastra 400 Call Center Supervisor • Supervisors control and manage agents and groups • Monitor agent states with presence indicator • Assign agents to specific groups(e.g. “customer support”) • Add/remove agents from workgroup • Login/logout agents remotely • Change agents status • Check of unanswered calls of workgroups Aastra 400 Sales Presentation

  9. Aastra 400 Call Center Supervision • Call Center Supervision (CCS) provides the missing pieces for • Flexible online monitoring of ACD groups and controlling the agents of an Aastra 400 Call Center • Off-line reporting and statistics selecting from a variety of pre-defined reports • Connecting Wall boards displaying the key Service Level Info • Agents, Supervisors and Wall boards are licenced Aastra 400 Sales Presentation

  10. OIP Directory Integration • Integration of directories containing personal & public contacts • Microsoft Outlook & Exchange • Active directory • Phone book CD • Internet directories • Synchronisation of external and internal directories • Usage of directories on the phone • Alpha-dialling • Caller name presentation • Outlook calendar information; e.g. meeting reminder on DECT handset • Presence information from Exchange • OIP provides network wide access to all directories Aastra 400 Sales Presentation

  11. OIP Interfaces and 3rd Party Applications • OIP Interfaces (open standards) • LDAP, Active Directory, ODBC, SQL (data base integration) • KNX (building automation) • TAPI (CTI interface) • SMTP • SNMP • OIP Interfaces (Aastra) • ATAS (alarming & messaging) • ATAS pro (DECT locating) Aastra 400 Sales Presentation

  12. Building Automation • Modern buildings often have a complex infrastructure. Customers ask for: • Energy savings • More convenience • More safety • Time saving and efficient management • Energy savings with intelligent building management: • Up to 40% with shading control • Up to 50% with individual room control • Up to 60% with lighting control • Up to 60% with ventilation control (published by KNX association) • The demand for building automation solutions is rapidly growing Aastra 400 Sales Presentation

  13. KNX Building Control with Aastra 400 • Aastra 400 support the KNX interface • KNX is a standardized protocol to control intelligent buildings. It is the common successor of three previous standards: • European Home Systems Protocol (EHS) • BatiBUS • European Installation Bus (EIB) • KNX controlled infrastructure can be accessed by all types of system phones, also from CTI applications • Desk phones • Softphone • DECT handsets • Remote control using a Mobile phone is possible • Mobile phone • OfficeSuite Aastra 400 Sales Presentation

  14. Building Control and Alarming – Hand in Hand Aastra 470 with application card or external OIP Server DECT Full and easy user control via all phones and OfficeSuite Light Shutter Heating IP Network KNX Building Control Sensors Alarming Solution Alarm Server Alarming Interfaces Light Shutter Heating Aastra 400 Sales Presentation

  15. Aastra 400 & Aastra BluStar Ecosystem Hospitality

  16. Hospitality • Communication solutions for hotels, care homes, and residences from 4 to 600 rooms • Package containing infrastructure as well as branch-specific services and applications • Provides best services to guest • Flexible system offers seamless integration into hospitality processes and environment • Covers complete hospitality workflow for the property manager to increase productivity of staff Aastra 400 Sales Presentation

  17. Hospitality Offer Aastra 400 Sales Presentation

  18. Different Front Desk Solutions Features Number of rooms Aastra 400 Sales Presentation

  19. Guest Services • Message waiting indication • Wake-up call • Set up via room phone or via front desk • Detailed call charges provided on phone bill • Guest privacy • Automatic deletion of call lists and voice mail messages after check-out • Baby call • Large choice of room phones (analogue, SIP, IP and digital system phones) • Room phones support up to 14 different languages Aastra 400 Sales Presentation

  20. Room Phones • Different phonetypes, fromcostefficientanaloguephonetocomfortsystemphone • Message Waiting Indicator • Automaticsetofphonelanguageatcheck-in • Automaticdeletionofcalllists after check-out • Remote configurationofphonekeys • Key lock • Guest LAN portprovidedby IP/SIP phones Aastra 400 Sales Presentation

  21. Room Phones Features • Aastra provides featured room phones on all interfaces Aastra 400 Sales Presentation

  22. Thank you! Aastra Telecom Schweiz AG gunger@aastra.com Aastra 400 Sales Presentation

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