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Interpersonal Skills Chapter 10

Interpersonal Skills Chapter 10. Marketing 1. Human Relations . It is very important in business to work well with others. If you are able to get along with your peers, you have a better chance of success within your company.

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Interpersonal Skills Chapter 10

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  1. Interpersonal SkillsChapter 10 Marketing 1 Marketing, Interpersonal Skills, Chapter 10 Slides

  2. Human Relations • It is very important in business to work well with others. If you are able to get along with your peers, you have a better chance of success within your company. • #1 reason people are fired from their jobs is because they cannot get along with others. • “Make friends; not enemies.” Marketing, Interpersonal Skills, Chapter 10 Slides

  3. Body Language • Body language is the gestures, posture, mannerisms, and eye contact through which a person communicates thoughts to others. • 60% - 80% of what is communicated comes from body language. • Be aware of your posture when you are at work. • Learn to control/manage your facial expressions. Marketing, Interpersonal Skills, Chapter 10 Slides

  4. “Soft Skills” • Skills that are not easily taught and learned are called soft skills. Soft Skills will help you succeed in business. Examples are: • Friendliness, Courtesy, and Tact • Personal Ethics • Creativity, Initiative, and Responsibility • Attitude • Self-Control and Orderliness • Self-Awareness and Willingness to Change • Empathy Marketing, Interpersonal Skills, Chapter 10 Slides

  5. “Schmoozing” • Move out of your comfort zones and strike up conversations with people you do not know. • The key to schmoozing is sincerity. When talking to others, always be sincere with compliments. • Many people at the top of their fields are great schmoozers. This is how they make new contacts and create new business. Marketing, Interpersonal Skills, Chapter 10 Slides

  6. Teamwork • A team is a group of people that work together in order to achieve a goal. • Teamwork is the skill they use to achieve that goal. • Successful teams are good at: • Training • Team Planning • Setting Team Goals • Assigning Roles for Team Members • Sharing Responsibility and Shared Leadership Marketing, Interpersonal Skills, Chapter 10 Slides

  7. Being a Valuable Team Member • Make the team’s goals your top priority. • In meetings, listen actively and offer suggestions. • Build positive group dynamics with team members. • Communicate with team members outside of meetings. • Resolve conflicts among team members. • Respect all members of the team • Inspire other employees to get involved. Marketing, Interpersonal Skills, Chapter 10 Slides

  8. In-Class Assignment • This chapter is about getting along with others and showing sincerity in compliments. • Your assignment is to select a teacher, administrator, or coach that has made an impact on your life. • Then, hand write that person a thank you letter telling them how they impacted you and how they have improved your life. • Letters will be distributed to the teacher selected. Marketing, Interpersonal Skills, Chapter 10 Slides

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