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Teen Living Friday September 20 th , 2013

Teen Living Friday September 20 th , 2013. Obj. 4.04 Question of the Day How is professionalism viewed differently in different jobs and careers?. Define professionalism Turn in Starbuck’s job application. We Need to Talk. A ddressing employee issues that can arise on the job

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Teen Living Friday September 20 th , 2013

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  1. Teen Living FridaySeptember 20th, 2013 Obj. 4.04 Question of the Day How is professionalism viewed differently in different jobs and careers?

  2. Define professionalism • Turn in Starbuck’s job application

  3. We Need to Talk Addressing employee issues that can arise on the job • The goal of the discussion with the employee is to confront an issue before it affects the work environment or the employee’s overall work performance. • A manager’s or supervisor’s role is to establish and maintain performance norms in the workplace. Before taking any action, the supervisor should investigate the issue to see if a real problem exists. In these scenarios, the assumption is that the supervisor has already confirmed the situation or behavior that is described.

  4. Viewing Sheet Title of Film: Topic Related to Class: List the main points of the presentation. Write one paragraph detailing your reaction to what you saw and heard. Write 2 questions prompted by what you saw or heard. Where will you find the answers to those questions?

  5. Viewing Sheet Title of Film: Topic Related to Class: List the main points of the presentation. Write one paragraph detailing your reaction to what you saw and heard. Write 2 questions prompted by what you saw or heard. Where will you find the answers to those questions?

  6. Timely and thoughtful feedback from the boss helps the employee know the supervisor’s expectations and what is considered acceptable behavior. Some supervisors find it difficult to confront others, or let other work distract them from this task. • The following exercise will provide an opportunity to practice and become comfortable with confronting behavioral issues in the workplace.

  7. We Need to Talk Activity As a group act out the scenario. Decide who will play the supervisor and who will play the employee. Answer the questions “Steps to Making Decisions”.

  8. Be clear with the employee that you want to hear his or her explanation. Questions like the following will help facilitate the conversation: ■■ Why did you break the rules? ■■ Why are you not performing up to standards? ■■ Do you want to improve? ■■ Do you think you can be successful? ■■ How can I, as your manager, help you to succeed?

  9. Managers should reinforce the desired behavior with a follow-up meeting. If the employee has improved his or her performance, this is a great opportunity to reinforce the good behavior and provide the proper recognition for the employee’s effort. If the employee is still struggling, then the follow-up provides the opportunity to re-assess the agreed improvement strategy with the employee.

  10. Ticket out the door The Father A mother is 21 years older than her child. In exactly 6 years from now, the mother will be exactly 5 times as old as the child. Where's the father?

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