1 / 30

Revenue Protection - from a department to a business

“Revenue Protection Services - A Business” David Bown Product Manager Revenue Services Siemens Metering UK IURPA Conference June 2002. Revenue Protection - from a department to a business.

Download Presentation

Revenue Protection - from a department to a business

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. “Revenue Protection Services - A Business”David BownProduct ManagerRevenue ServicesSiemens Metering UKIURPA Conference June 2002

  2. Revenue Protection - from a department to a business • The role of the Revenue Protection Service has had to adapt to survive in the ever-changing UK energy market. • Transformed from being a department within a nationalised company to a successful business.

  3. Background • Eastern Electricity • Largest Electricity company in England • - 3.2 Million customers • - Covers North London and East Anglia

  4. Siemens Metering (Siemens UK) • Siemens Metering (division of Siemens UK) • Part of Siemens AG • 480,000 employees world-wide

  5. Energy Metering & Data Management ~ Midlands Backed by : Cash Transaction Processing ~ Newcastle Siemens U.K. Access to ‘the Siemens Federation’ Siemens Metering World-wide Access to technology & sales channels Device Manufacturing Oldham Industrial & Commercial Data Management Sales & Marketing, Business Development Telford Energy Metering & Data Management ~East Anglia Siemens Metering UK - Locations 2000 Employees, enabling a national, independent Energy Management Service

  6. Main Clients of Siemens RPS • EPN • Powergen • TXU Energi

  7. Evolution of Revenue Protection in the UK • Late 1970’s - industry became aware of • increasing losses due to meter interference • - “illegal abstraction of electricity” • Meter tampering teams set-up • Anti - Meter tampering teams • Revenue Protection Units

  8. Scottish and Southern (Merger) TXU TXU EDF EDF Scottish and Southern (Merger) UK electricity market - 1993 - 2000Ownership Changes Metering Distribution Supply REC footprint Scottish Hydro Scottish Power Norweb North West Water (United Utilities) North West Water TXU Cal Energy Northern Electric Innogy AEP + CSW Yorkshire Electric Manweb Scottish Power Midlands Innogy GPU + Cinergy NPower GPU + Cinergy East Midlands Siemens Dominion Resources PowerGen Eastern 24 Seven Eastern Energy TXU Siemens Hanson London Electricity Entergy EDF Swalec Welsh Water (Hyder) Welsh Water (Hyder) WPD S&SE British Energy Southern Electric Seeboard CSW CSW + AEP Invensys SWEB Southern Electric (USA) P&PL + Southern Electric (USA) EDF P&PL + Southern Electric (USA) NIE

  9. Supplier Hub Principle • Customers • Distributor Supplier Meter Operator • Data Collector/Aggregator

  10. How the UK Electricity Market Works • Revenue and costs are determined on meter • readings • Suppliers - Pay energy/use of system costs • Industry regulated by OFGEM • Energywatch - protects rights of customers • Department of Trade and Industry

  11. The Challenge for Revenue Protection

  12. Challenge One - Business Separation • RPS Needs: - • - Information • - Local Knowledge • - Contacts • - Expertise

  13. Challenge One - Business Separation • Effects of business separation on RP: - • Data Collectors and meter operators report • direct to suppliers • Paid to read meters/complete specific jobs • No incentive to report meter interference • Suppliers avoid confrontation and complaints • RP viewed as a cost without a tangible benefit

  14. Challenge Two - The Settlements System • Conflict between Incentive and Responsibility • - Supplier has responsibility for revenue protection • - Distributor loses most if theft undetected

  15. Challenge Two - The Settlements System • The Supplier pays energy costs to generating companies based on metered consumption • The Supplier pays distribution costs to the host Distributor based on metered consumption • Supply costs are relatively fixed per customer The Suppliers margin is what is left over when the bill is paid How The UK Settlement System Works

  16. Challenge Two - The Settlements System • The ‘customer’ still takes energy • The generator still has to be paid but the Supplier only pays on what the meter says • The energy cost shortfall is picked up by other Suppliers • The Distributor is only paid on what the meter says • The Distributor loses Use of System income What happens when a meter is prevented from recording energy consumed?

  17. ChallengeTwo - The Settlements System • The Supplier has to recompense other Suppliers who have picked up the lost energy costs • The Supplier has to pay the Distributor for the correct UoS charges • The Supplier has to meet these commitments regardless of whether they are able to recover their losses from the customer What happens when theft is detected?

  18. Challenge Three - Commercial Reality • Change in culture • Commercial Focus • Relationships managed by contracts • Cost cut - prices lower • Consumers can change suppliers every 28 • days

  19. Consequences of change • Licence Conditions • - No effective auditing or measurement • - Suppliers only motivated to do what is • necessary to protect their licence • Negative reaction by some RP staff • - Believe there will only be change once losses get • out of control or someone dies as a result of meter • interference

  20. The way forward for Revenue Protection • Identify customers • Market our service • Tailor service to meet customer needs • Identified distributor as main customer • Helped distributor put in place a mechanism • for charging suppliers • Helped distributor to implement transactional • charges

  21. Reactions to RP / Distributor Approach • Supplier questioned Regulator • Regulator supported the principle of Supplier • liability • Distribution business was pleased

  22. Contract with Distribution • RPS paid for : - • - Cases of confirmed meter interference dealt • with • - Each kWh of unrecorded electricity identified

  23. Suppliers Problems • Liable to pay regardless of whether they are • able to recover their loss • Loss of expertise • RPS Response - • Create agency concept • - e.g. banking and travel agents

  24. Case Study - Working for TXU Energi • Agreed a contract to fully manage their Revenue • Protection process • Look after their licence obligations • Protect their commercial interests • Communicate directly with their customers • Wrote and implemented their RP policy • This agreement allows an end-to-end solution to still • operate

  25. Business Growth and Development • Metering Errors • House Keeping failures • Pre-payment meter interrogations • Vacant premises • Untraded sites • Revenue Protection • Revenue Services • Debt Recovery

  26. Changes in Employment Culture • RP Staff are: - • - Incentivised • - Involved in training and presentations • - Connected to company e-mail in their homes • - Involved in team build events

  27. …..But not everything is perfect • Not enough offenders are prosecuted • There is unease about commercialising RP • Our customers do not take enough interest in • protecting their own interests • Regulator doesn’t help in the way they treat • complaints

  28. …..But not everything is perfect • We are vulnerable to: - • - Changes in the settlement system • - Political influence/decision makers • - The UKRPA represents our interest and is listened to and respected by those in power

  29. “Revenue Protection Services - A Business”Questions and Answers

More Related