MAIL NETWORK OPTIMISATION PROJECT

1. MAIL NETWORK OPTIMISATION PROJECT

2. Why MNOP?

3. India Post’s revenues Percent Mail Revenue Rough estimates in percent Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues Text 100% = INR 5,862 crore International mail Ordinary and registered mail Speed post Postal receipts SB & Financialservices SOURCE: Postal and saving bank split taken from Demand for grants and the mail revenue split based on the semiannual survey

4. There are 3 main reasons why improvement inMail Business is required EXAMPLES – NON-EXHAUSTIVE India Post's total mail volume,million items p.a.1 * India Post is losing volume and market share significantly * * */05 */09 Customer survey results2 Customers rate India Post low, especially in reliability EBIT3 margin of postal operators > * > * India Post's financial performance is poor compared with that of other players > * 4 4 4 1 Based on annual report and book of information 2 Based on 50 extensive and structured interviews with 20 loyal and 30 former Speed Post customers 3 EBIT = Earnings before Interest and Tax 4 Mail division only SOURCE: Mail Network Optimisation Project

5. MNOP • Objectives? • Scope?

6. The objective of MNOP • To rationalize the mail network. • To streamline mail operations. • To establish a monitoring system.

7. SCOPE OF THE PROJECT India Post

8. The Approach • Pilot project was introduced for Speedpost in 6 major cities • 89 Sorting Hubs and 105 Intra Circle Sorting Hubs were identified. • The project has been extended to First Class and Second Class mail to be brought in soon

9. STANDARDISATION OF OPERATION OF SPEED POST

10. PROCESSES AT BOOKING OFFICE

11. OPTIMISATION OF NETWORK SCHEDULE

12. Processes at SPC/Sorting Hub • Adequate equipments and infrastructure • New roller containers, trays, trolleys and bag cutters were used • Computers, scanners, printers and internet connectivity were provided. • Improved sorting process • Volume based Sorting logic was introduced • Sorting diagram was designed to suit this logic • New sorting case was designed • Layout • Assembly Line concept was introduced • Mail agency/TMO was streamlined SOURCE: Mail Network Optimisation Project

13. Layout of a Sorting Hub Text • Text Text • Can you identify your position in this lay out?ove SOURCE: Mail Network Optimisation Project

14. Equipments for Sorting Hub Text • Text Text Sorting Cages Roller containers Bag cutter and stool Tray trolleys SOURCE: Mail Network Optimisation Project

15. Processes at Delivery PO • All mail delivery related branches were brought under one roof and lay out was standatdized • Stamp Cancellation machines were used • Postmen were involved in beat sorting activity • Delivery status were fed into Speednet

16. BEFORE MNOP • To include the before photo of SPC

17. AFTER MNOP • To include the After Photo of SPC

18. KPI – Key Performance Indicator. • KPI – a set of parameters, used to define and measure progress towards organizational goals. • Thorough this the performance of your office will be monitored regularly by your Higher ups • Your role in making your office a better one is very much essential. • Scanning of all the Mails received and despatched plays a vital role.

19. Booking post office SPC Delivery post office Booking scan Dispatch scan Receipt scan Dispatch scan Receipt scan Delivery scan 2 1 3 2 4 What information does the "scan compliance KPI" provide? Share of scan compliance Articles with full scan history • KPI identifies actual number of scans available against prescribed scans • KPI identifies number of articles with full scan Description Illustrative TD example KPI: Full scans (%) Article 1 2 3 4 5                      Example KPI: Share of scans (%) 100 60 40 100 20 80 20 Per SPC By sector (e.g., Mumbai to Delhi) Available breakdowns TD vs. NTD Leg-by-leg analysis SOURCE: Mail Network Optimisation Project

20. Scan compliance – No of Scans • Articles Booked at PO/SPCC • TD Articles: 8 • NTD Articles: 12 • Articles Booked at BNPL centre/ MBC/ OSA facility/ BPC • TD Articles: 5 • NTD Articles: 9

21. Scans for TD Articles Booked at PO/ SPCC India Post

22. Scans for Non TD Articles Booked at PO/ SPCC India Post

23. Scan of TD articles booked at BNPL centre/ MBC/ OSA facility/ BPC India Post

24. Scan of Non TD articles booked at BNPL centre/ MBC/ OSA facility/ BPC India Post

25. Now can you identify your role in making your office a better one?

26. MNOP for First Class Mail Recently implemented

27. Existing network has been rationalized and a two tier structure of mail office i.e Level 1(L1) and Level 2(L2) has been created. • Fragmentation in mail processing has been minimized, especially in metro cities. • Bag closing arrangement has been revised with a view to expedite a majority of mail. • All post offices have been mapped to mail offices in a comprehensive manner. India Post

28. Mail flows Mail Flow in the new Network for First Class Mail Post Office Post Office Post Office Post Office Level-1 mail office Level-1 mail office Level-2 mail office Level-2 mail office Level-2 mail office Level-2 mail office Post Office Post Office Post Office Post Office Post Office Post Office Post Office Post Office • Level-1 mail offices exchange mail with each other and with selected L-2 in the Circle • Level-2 mail offices exchange mail with the level-1 mail office to which they are mapped and the level-2 mail offices mapped to the same level-1 mail office, and with selected L-1 offices • Post Offices exchange mail only with the mail office (level-1 or level-2) to which they are mapped

29. Mails from POs to Mail Office India Post

30. Monitoring system • All mail offices handling registered articles would be computerized, and barcode and scanning of registered articles at CRCs has been started. • KPI for registered mail are being designed. • For unregistered mail, a new test letter program has been set up • A bag receipt and dispatch monitoring system for unregistered mail has been started.