Housing Associations working to prevent homelessness and sustain tenancies

1. Western Bay RCC Development Day 24th May 2016 Housing Associations working to prevent homelessness and sustain tenancies

2. Housing Associations • Family HA

3. Housing Associations • NPT Homes • V2C • Family HA • Gwalia HA (part of POBL Group) • Coastal Housing • Linc Cymru • Newydd • United Welsh

4. Homelessness Prevention • Sustainable Tenancies • Early Intervention • Community Assets • Local Integrated teams • What matters • Good Life • Strengths • Insight • Move On • Tenancy Sustainability • Employability and Skills • Digital Inclusion • Health and Well being • Partnerships • Nominations • Trigger Points

5. Early Intervention • Trigger Points • Staff Responsibilities – Protecting People and Properties Initiative • What Matters questions • What does a good life look like? • The Perfect Community • What strengths and interests do people have? • What other assets are available? • Insight Data

6. Perfect Community • I feel safe in my home & secure in the knowledge that people will be there if I need help • I have friends, good neighbours, and an active social life within and beyond our community • I am supported to live an independent life and my support needs are flexibly met • I feel I am part of a community – making a contribution and being appreciated for it • I live in an attractive, well-maintained environment, appropriate to my needs

7. Community Teams • Integrated Housing and Support Teams • Estate Rangers and Caretakers • Utilising Community Resources • Linking with Communities First • Local Area Co-ordinators

8. Sustainable Tenancies • Pre tenancy courses • Bursary Awards • Contractor Work placements • Employment and Training Skills • Volunteering • CV writing and interview skills • Corporate Priority Project

9. Corporate Priority Project • Universal Credit • Support to new and existing claimants • Query and challenge decisions • DWP/RSL user group • Migration of 4000 NPT Homes tenants onto UC • Rent Arrears Prevention • 3 tier way of prevention – RAG system • Green – regular payers who miss a payment • Amber – irregular payers • Red – court entry cases • Importance of personal contact

10. Housing • Nominations • Common Housing Registers • Move On • Framework Agreements • Sanctions • Concerns • Deposits and rent in advance • Affordability Assessments • Former tenant arrears/poor credit rating

11. Community Inclusion • Digital Inclusion • Dedicated staff • Drop in sessions • Financial Inclusion • Debt assistance • Personal Budgeting • Income Maximisation • Benefit Checks • Appeals • Health and Well Being • Mediation • Counselling

12. Partnerships • Support Providers • Supported Accommodation • Shelter • CAB • Temporary Accommodation • Forums and Meetings • Support Services working within Housing Options teams • Support worker based within private rented sector access team

13. Evictions – Coastal Data • 2015/16 • 553 end of tenancies • 26 Evictions • 4.7% of all voids • 2014/15 • 405 end of tenancies • 21 Evictions • 5.2% of all voids • Approximately 1 in 20 tenancies ended in eviction

14. Case Studies – NPT Homes • Clare Way

15. Contact Details & any ?'s • www.coastalhousing.co.uk • david.tovey@coastalhousing.co.uk • 01792 619310 • 07794214525