Galileo Solutions Update

1. Galileo SolutionsUpdate Scott Hemphill Senior Manager North American Product Planning

2. Agenda • Viewpoint 3.0 • New Features • Customization • Focalpoint Relay 3.3 • Scriptwriter Plus and JavaScript • Focalpoint Print Manager

3. Agenda • GlobalFares Next Generation • Misc. • Automated MCO’s • LAN Integration • Windows XP • Technology Platform Review • Q & A

4. Viewpoint™ 3.0 Features • General • Command Windows • Local Data Utility (Galileo e-Agent™) • View Work Area • Programmable Keys • Air • Flight Frequency Display • Enhanced City Finder

5. Viewpoint™ 3.0 Features • Fare/Tariff Display • Calendar Shopping Tool enhanced • Quick Quote for Fare and Schedule Display • Fare Quote Planner • Currency Conversion • Customized Toolbar

6. Viewpoint™ 3.0 Features • Hotel • Default Negotiated Rate codes • All Brands • Re-engineered screens • Hotel Descriptions

14. Scriptwriter Plus Launch Points

15. Why move to Viewpoint? • Exclusive features • Structured data vs. terminal emulation • Native format requirement significantly reduced • Works with TravelScreen and CustomCheck • Integration with scripts • Platform of future

16. Customization -- MyViewpoint

17. New Toolbar

18. Customization • Allow agencies to optimize their business process by customizing the Viewpoint interface or integrating external applications • Someone with computer standard industry knowledge of HTML, DHTML, JavaScript, cascading stylesheets, XML, and XSL

19. Customization • Customization for Viewpoint 3.0 will be divided into the following categories: • Connection Point Events • COM Interface • Access to Data Store for third party scripts • Ability to launch Scriptwriter Plus scripts • Launch 3rd party applications

20. Customization • Customization for Viewpoint 3.0 will be divided into the following categories: • MyViewpoint - facilitates the integration of external applications and content • Style sheet customization - PNR display and E-mail • Customizable Toolbar

21. Focalpoint Relay 3.3 • Upgraded Ticket Exchange tool • Compatibility with Windows 2000/ME and Windows XP • Miscellaneous fixes • Beta January 28 through February 8 • Deployment mail-out late February through March

22. New Scripting Environment • Industry standard tools like JavaScript, VB, C++ • Read and write from external databases • Launch an application • Tie applications together • “Focus” stays in Viewpoint (no toggle) • Script the business process

23. Focalpoint Print Manager

24. Focalpoint Print Manager • First released with FocalpointNet in early 1999 • Now available for dedicated TCP/IP sites • Allows customer-owned itinerary printer (i.e., LaserJet, etc.) • ETREA coupons • Printability • MIR-to-disk with GlobalWare 3.2

25. Focalpoint Print Manager • No dedicated hardware required • Allows customer-owned itinerary printer (i.e., LaserJet) • ETREA coupons • Printability • MIR-to-disk support (requires GlobalWare 3.2 or higher)

26. Next Generation GlobalFares • North American Fare Quote in phase 1 • Currently in deployment with a targeted end date of March • International Fare Quote in phase 2 (target early 2003)

27. Next Generation GlobalFares -Architecture- • New Environment • No offline processing of data required • Initial update schedule is the same • Significantly reduced time to market • One system for all fare entries

28. Next Generation GlobalFares-Data- • New Environment • All Tariff data, including Routings and Rules will be automated via data filings • Use of industry agreed processing logic • Improved timeliness and accuracy

29. Next Generation GlobalFares-Data- • New Environment - Key category updates • Surcharges (cat 12) • Fare by rule (cat 25) • Net fare pricing / ticketing (cat 35) • Increase endorsement messages (cat 18)

30. Next Generation GlobalFares -Private Fares- • New Environment - Cat 25 (Fare by Rule) • Enhances dynamic fare creation with rule waivers / overrides

31. Next Generation GlobalFares -Private Fares- • New Environment - Cat 35 (Net fare pricing and ticketing) • Ensure correct amounts are placed on ticket, auditor coupon, invoice and BSP reporting (post phase 1) • Variable commission by fare • Increased security (display, quote, ticket)

32. Next Generation GlobalFares 1. New fares data available for sale much faster, keeping customers on the competitive edge 2. Significantly improves time to market for GlobalFares enhancements and improves timeliness and accuracy of data

33. Automated MCO’s / ATB2

34. Automated MCO’s • New fill-in format screen • New MIR fields • GlobalWare 3.2 required with 3.21.00 patch • New front room process needed

35. MCO Fill-in Format Screen

36. LAN Integration • MIR to Disk • Documentation effort underway • Support from ACSC targeted in Feb. • Front/back integration • Turnkey support from BancTec targeted for March • SE documentation and support from ACSC targeted for March

37. Windows XP Support • Project team in place • Need Viewpoint 3.0 and Relay 3.3 versions to be deployed • Targeting TURNKEY sites early 2Q • SE customer support to follow • GlobalWare certification will be part of project • Full deployment--2nd half of 2001

38. 1995 1999 2000 2001 2002 2003 Platform Timeline JavaScript Viewpoint 1.0 to 2.5 Viewpoint 3.0 (FP 3.5) Focalpoint 3.5 (Scriptwriter Plus only) Focalpoint 3.5 (FocalpointNet) Scriptwriter Plus (Focalpoint 3.0 or 3.5) Scriptwriter Focalpoint 3.0 TCP/IP TCP / IP Network

39. Q & A