1 / 80

2005 Citizen Survey Final Report Results For Total Sample February 14, 2005

831 E. Morehead Street, Suite 150 Charlotte, North Carolina 28202. 2005 Citizen Survey Final Report Results For Total Sample February 14, 2005. Table of Contents. Objectives 3 Methodology 4 Rating Scales 5 Executive Summary 6 Conclusions 21

carolyn-ray
Download Presentation

2005 Citizen Survey Final Report Results For Total Sample February 14, 2005

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 831 E. Morehead Street, Suite 150 Charlotte, North Carolina 28202 2005 Citizen Survey Final Report Results For Total Sample February 14, 2005

  2. Table of Contents Objectives 3 Methodology 4 Rating Scales 5 Executive Summary 6 Conclusions 21 Detailed Findings 27 Citizen Perceptions of CMPD 28 Perceptions of Crime and Safety in Charlotte-Mecklenburg Overall and in Neighborhood 33 Perceptions of Uptown Charlotte 42 Crime in Charlotte-Mecklenburg 53 Interaction with CMPD 57 Sources that Shape Perceptions of the CMPD 62 Perceptions of Policing Philosophies 72 Respondent Profile 74

  3. Objectives • The Citizen Satisfaction Survey was conducted by MarketWise, Inc. • The research objectives of the study were the following: • Measure overall perceptions of the CMPD • Measure satisfaction with the services • Explore perceptions of safety and crime levels for: • Charlotte-Mecklenburg overall, neighborhoods, and Uptown. • Examine sources that shape perceptions of the CMPD • Explore perceptions of policing philosophies • Compare changes in perceptions from 2004 to 2005 on key • issues

  4. Methodology • 648 telephone interviews were completed in Nov. & Dec. of 2005. • Respondents were age 18 or older. • The sample was stratified by the 12 CMPD Divisions. • Divisions were defined by Census track & block groups, corresponding to the 12 CMPD Divisions. • Hispanics and Latinos who did not speak English were interviewed in Spanish. Hispanics and Latino were over-sampled to ensure adequate representation. • Margin of error for the total sample of 648 is + 3.9 percentage points at the 95% confidence level.

  5. Rating Scales • To measure perceptions, respondents used rating scales from 1 to 10. 1=Extremely Negative to 10=Extremely Positive • With a 10-point scale there is no exact mid-point. Ratings of 5 and 6 are equally in the middle of the scale. • To simplify interpretation, the data have been collapsed into categories and labeled. For example: 9,10=Very positive 7,8=Positive 5,6=Average 1-4=Poor • Ratings of 1-2 and 3-4 have been combined due to the low percentage of responses. • NOTE: Responses may not add to exactly 100% due to rounding. Mean ratings are always calculated with “don’t know” responses dropped from the base.

  6. Executive Summary

  7. Executive Summary Perceptions of the CMPD • As in 2004, the majority of adults in Charlotte-Mecklenburg have a positive impression of the CMPD. 70% of respondents in this survey rate the CMPD 7 or higher on a 10-point scale; only 1 in 10 give a low rating (1 to 4). The percentage giving a rating of 7 to 10 is almost the same this year as in 2004 (70% in 2005 vs. 71% in 2004). • 73% or more respondents able to rate the item give the CMPD high ratings (7 or higher) on the following measures related to character: • Courteous • Professional • Performing job with integrity and honesty • Good judgment in use of force.

  8. Executive Summary Perceptions of Services Provided by the CMPD • A high percentage (70% or more) of respondents able to rate give high ratings (7 to 10) on the following CMPD services: • 911 Call Center (Mean ratings show improvement from 2004 to 2005: 7.6 to 8.1) • Officer response to emergencies • Working with communities to solve problems (Mean ratings show improvement from 2004 to 2005: 7.1 to 7.6) • More than 60% of respondents able to rate give high ratings (7 to 10) on: • Traffic law enforcement • Crime prevention efforts • Drug law enforcement • NEPS (Mean ratings show improvement from 2004 to 2005: 6.1 to 6.6) • Animal Control services • Mean ratings show no decline in perceptions of any of these services.

  9. Executive SummaryPerceptions of the Need for Police • The majority of respondents agree that the need for police has increased. • In 2004, 77% of respondents agreed (rated 7 to 10) the need for police had increased in the past two years, and less than half (45%) agreed (rated 7 to10) the CMPD had an adequate number of police. • In 2005, 81% agree the need for police has increased in the past year; 33% agree (rate 7 to 10) and 35% disagree (rate 1 to 4) that we have an adequate number of police.

  10. Executive SummaryPerceptions of Safety and Effectiveness of CMPD • More respondents indicate they feel safe in their neighborhoods (74% rate 7-10), than say Charlotte-Mecklenburg overall is a safe place to live (62% rate 7-10). Respondents also believe Uptown is a safe place to work (73% rate 7-10) and to visit (68% rate 7-10), but fewer believe it is a safe place to live (60% rate 7-10). Only 1 in 10 respondents give low ratings (1- 4=not safe) on any of these measures. • Most respondents believe (68% rate 7-10) that the CMPD is effective in making Charlotte-Mecklenburg safer. Less than half of the respondents (41%) say they feel less safe than they did a year ago. • For Charlotte-Mecklenburg overall, robberies (23%), break-ins (20%), gangs (19%), theft (13%), and the need for more police (13%) are the primary concerns about safety.

  11. Executive SummaryPerceptions of Safety and Effectiveness of CMPD • Most respondents believe (64% rate 7-10) that the CMPD is effective in working with their neighborhood to solve problems. Only slightly more than a quarter of respondents (29%) do not feel as safe as they did a year ago. Break-ins (32%), theft (16%), and robberies (13%) are the primary safety concerns for neighborhoods. • Almost a third (30%) of respondents (about the same as in 2004) are active in a neighborhood group. • Almost half (47%) of the respondents (the same as in 2004) are aware they have an assigned community/neighborhood police officer. • About a third (32%) of respondents have spoken with a police officer about a neighborhood problem (does not include 911 calls) in the past year. • In 2004, 41% indicated they had ever spoken with police about a neighborhood problem.

  12. Executive SummaryPerceptions of Safety and Effectiveness of CMPD • Most respondents believe (70% rate 7-10) that the CMPD is effective in making Uptown safer. Less than a quarter of respondents (22%) do not feel as safe as they did a year ago. Robberies (23%), loitering/ panhandling (12%), personal safety in general (12%), and assault (10%) are the primary safety concerns for Uptown. • Most respondents (85%) are aware of the police bicycle units operating in Uptown and most believe (72% rate 7-10) they are effective for patrolling Uptown.

  13. Executive SummaryPerceptions of Safety in Uptown Charlotte • Most respondents (80%) have been Uptown in the past year. • 5% indicated they live Uptown and more than a third (36%) work or have been Uptown for work in the past year. Almost half (48%) have dined out and 18% have been Uptown to shop in the past year. Many have been to entertainment events at the Bank of America Stadium (31%), Discovery Place (25%), and the Bobcat’s Arena (16%). 29% used the Uptown Public Library and 23% used CATS. • Respondents feel much safer Uptown during the day than at night. • 90% indicate they feel safe (rate 7-10) during the day, while only 56% feel safe Uptown at night. • 38% have brought a child Uptown during the past year. Among these respondents, 86% reported feeling it was safe (rate 7-10) to do so. • 20% of respondents have not been Uptown in the past year. • Of those, 70% say they would feel safe (rate 7-10) going Uptown during the day, but only 34% would feel safe going Uptown at night.

  14. Executive SummaryCrime • Less than a third (30%) of respondents report that either they or other family members were the victims of some type of crime, in Charlotte-Mecklenburg, during the past year. In 2004, 37% reported being a victim during the past two years. • Many more respondents reported being a victim of a property crime during the past year (27%), than reported being a victim of a violent crime (6%). 21% of total respondents reported the property crime to the CMPD, but 6% did not report the crime. 5% reported being a victim of a violent crime, and 1% did not report the crime. • In 2004, 35% had been a victim of a property crime in the past two years and 5% had been a victim of a violent crime.

  15. Executive SummaryCitizen Interaction with CMPD • Almost 2 out of 3 respondents (64%) have interacted with the CMPD, either on the phone or in person, in the past year. • 45% have interacted with the police on the phone: 29% called 911, 28% called NEPS. • 48% have interacted with the police in person: 18% for traffic violation or accident, 15% during a community related activity, 12% when they were a victim of a crime, 9% during an emergency, 4% for social circumstances, and 4% to file a report. • 28% of respondents called NEPS during the past year. 65% of these respondents were satisfied with the time it took to handle the non-emergency reporting. • 64% of respondents indicated it is appropriate for police to have slower response times for non-emergency situations, while another 8% said it is sometimes appropriate. 28% indicated the response times should not be slower for non-emergencies than emergencies.

  16. Executive SummaryNewspapers as a Source of Influence on Opinions of the CMPD • The majority of respondents (80%) indicate they follow local news events. • The Charlotte Observer is the newspaper that influences the most Charlotte-Mecklenburg residents (about a third of the total sample). La Noticia is read by only a small percentage of total Charlotte-Mecklenburg adults, but it is read by most of the Charlotte Hispanic/Latino community and is a major influence on this segment. • When asked which newspapers are read for news and information: • 75% read The Charlotte Observer • 41% of these respondents (.41x.75= 31% of total respondents) say it is influential (rate 7-10) • 30% read Creative Loafing • 17% of these respondents (.17x.30=5% of total respondents) say it is influential • 16% read The Charlotte Post • 44% of these respondents (.44x.16=7% of total respondents) say it is influential • 13% read the Charlotte Weekly • 14% of these respondents (.14x.13=2% of total respondents) say it is influential • 7% read La Noticia • 73% of these respondents (.73x.07=5% of total respondents) say it is influential

  17. Executive SummaryTelevision as a Source of Influence on Opinions of the CMPD • WSOC is the television station that influences the most Charlotte-Mecklenburg adults (about 32% of the total adult population of Charlotte-Mecklenburg). However, other stations also have a significant influence. • When asked which television stations are watched for local news and information: • 66% watch WSOC (ABC) • 48% of these respondents (.48 x .66= 32% of total respondents) say it is influential (rate 7-10) • 50% watch WCNC (NBC) • 44% of these respondents (.44x.50=22% of total respondents) say it is influential • 49% watch WBTV (CBS) • 43% of these respondents (.43x.49=21% of total respondents) say it is influential • 49% watch News 14 • 46% of these respondents (.46x.49=23% of total respondents) say it is influential • 42% watch Fox News • 44% of these respondents (.44x.42=18% of total respondents) say it is influential • 20% watch the Government Channel for local news • 43% of these respondents (.43x.20=9% of total respondents) say it is influential • 7% watch CMPD Today (Formerly Police Beat). • 56% of these respondents (.56x.07=4% of total respondents) say it is influential

  18. Executive SummaryRadio & CMPD Website as Sources of Influence on Opinions of the CMPD • About the same percentages (within sampling error) of respondents say WBT and WFAE have an influence (rate 7-10) on their opinions of the CMPD. • When asked which radio stations are listened to for local news and information: • 21% listen to WBT • 47% of these respondents (.47x.21=10% of total respondents) say it is influential • 18% listen to WFAE • 46% of these respondents (.46x.18=8% of total respondents) say it is influential • 18% of total respondents have been to the the CMPD Website and 38% of these respondents (.38x.18=7% of total respondents) say it is influential (rate 7-10) on their opinions of the CMPD.

  19. Executive SummaryOther Sources of Influence on Opinions of the CMPD • When asked about other sources that influence opinions of the CMPD: • 46% indicated word of mouth • 27% indicated publications by the City • 27% indicated City-Council meetings • Interactions with police have the most influence on opinions about police; 62% of the total respondents indicate it is influential (rate 7-10).

  20. Executive SummaryPolicing Philosophies • The majority of respondents (80% or more) agreed (rate 7-10) with each of the six statements related to policing philosophies. • Examination of strong agreement (rate 9-10) show that 60% or more strongly agree that effective policing should: • Emphasize a partnership where citizens share responsibility for a safe city • Place heavy emphasis on preventing crimes before they occur • Place strong emphasis on long term solutions • Emphasize the use of crime data & information technology as crime fighting tools • Examination of strong agreement (rate 9-10) show that only 50% strongly agree that effective policing should: • Focus primarily on officers arresting people who break laws • Focus on locations where repeat crimes occur, instead of random patrols

  21. Conclusions

  22. In Conclusion • Perceptions of the CMPD have remained positive. • No declines in perceptions on character related issues or on services provided. • 911 Call Center, working with communities, and NEPS reporting show improvement in perceptions. • Majority of adults in Charlotte-Mecklenburg feel safe in Charlotte-Mecklenburg and in their neighborhood. • Most believe the CMPD is effective in making Charlotte-Mecklenburg and neighborhoods safer.

  23. In Conclusion • Most adults who have been Uptown and those who have not been in the past year say they feel safe going Uptown during daytime hours. • Perceptions of safety Uptown are much lower for evening hours than daytime hours. • Slightly more than half of those who have been Uptown feel safe there in the evening hours • Only a third of those who have not been say they would feel safe going Uptown during the evening. • Most adults say the CMPD has been effective at making Uptown safer.

  24. In Conclusion • For Charlotte-Mecklenburg overall, the primary safety concerns are robberies, break-ins, gangs and theft. • For neighborhoods, the primary safety concerns are break-ins, theft and robberies. • For Uptown, the primary safety concerns are robberies, loitering/panhandling and assault. • Most crimes in Charlotte-Mecklenburg are property crimes. • Only 6% of Charlotte-Mecklenburg adults report that they or a family member were a victim of a violent crime in Charlotte-Mecklenburg, in the past year.

  25. In Conclusion • Almost two out of three adults in Charlotte-Mecklenburg have had contact in-person and/or contact by phone with a police officer in the past year. • Citizens state that personal contact with police has the most influence on their opinions of the police. • The other sources that have the most influence on opinions of the CMPD are: The Charlotte Observer, WSOC, La Noticia (among Hispanic/Latino community), and word of mouth.

  26. In Conclusion • Perceptions of policing philosophies indicate that the public wants all forms of policing. • However, there is stronger support for focusing on long term solutions, crime prevention, and patrolling where repeat crime occurs, than for focusing mostly on making arrests and random patrols.

  27. Detailed Findings

  28. Perceptions of CMPD and CMPD Services

  29. Overall Perception of the CMPDTotal Sample(Q5) Mean Ratings 70% 7.2 71% 7.3

  30. Perceptions of the CMPDTotal Sample(Q6-9) % Rating 7 to 10 Able to Total Rate * Sample Mean Ratings 2004 2005 2005 7.7 7.9 80% 78% 7.7 7.9 82% 81% 75% 72% 7.3 7.5 73% 64% * “DK” Dropped From Base 7.0 7.4

  31. Perceptions of Services Provided by the CMPDTotal Sample(Q45-52) % Rating 7 to 10 Able to Total Rate * Sample 2005 Mean Ratings 2004 2005 83% 70% 7.6 8.1 80% 69% 7.4 7.7 75% 67% 7.1 7.6 67% 64% 7.0 7.1 69% 61% 6.9 7.2 70% 54% 6.9 7.3 62% 51% 6.7 6.9 62% 45% 6.1 6.6 * “DK” Dropped From Base

  32. Perceptions of the CMPDTotal Sample(Q10-11) 2005 Mean Rating 2004* 2005 33% 6.0 5.3 81% 8.2 * 8.5 * In 2004, question read as “past two years.”

  33. Perceptions of Crime & Safety in Charlotte-Mecklenburg Overall and in Neighborhood

  34. Perceptions of SafetySample(Q12-13) 2005 Mean Rating 2004 2005 74% 7.6 7.6 62% 6.9 6.9

  35. Perceptions of Feeling Safer, as Safe, or Less Safe than a Year AgoTotal Sample (Q18 & 21) In Charlotte-Mecklenburg Overall In Your Neighborhood 58% 69%

  36. Primary Concerns about Crime and SafetyUnaided, Multiple Answers Allowed Total Sample (Q19 &22) In Charlotte-Mecklenburg Overall In Your Neighborhood

  37. Effectiveness of CMPD in Making Charlotte-Mecklenburg Safer Total Sample(Q17) Mean Rating 2005 7.1 68%

  38. Effectiveness of CMPD in Working with Your Neighborhood to Solve Problems Total Sample(Q20) Mean Rating 64% 7.3 61% 7.0

  39. Active Member of a Neighborhood Group Total Sample(Q23) 2005 In 2004, 33% of respondents were active.

  40. Awareness of AssignedCommunity/Neighborhood Police Officer Total Sample(Q24) 2005 In 2004, 47% were aware.

  41. Not Including 911 Calls, Have You Spoken with Police about Neighborhood Problems In Past YearTotal Sample(Q25) 2005 In 2004, 41% had ever spoken with a police officer about a neighborhood problem.

  42. Perceptions of Uptown Charlotte

  43. Perceptions of Uptown Charlotte as Safe Place to Work, Visit, and LiveSample(Q14-16) Mean Rating 2005 73% 7.7 68% 7.3 60% 7.1

  44. Perceptions of Feeling Safer, as Safe, or Less Safe than a Year Ago Total Sample (Q27) In Uptown Charlotte 70%

  45. Primary Concerns about Crime and Safety in Uptown CharlotteTotal Sample (Q28) Unaided, Multiple Answers Allowed

  46. Effectiveness of CMPD in Making Uptown SaferTotal Sample(Q26) Mean Rating 2005 7.7 70%

  47. Awareness of Police Bicycle Units Operating in Uptown Charlotte Total Sample(Q29) 2005

  48. Effectiveness of CMPD Bicycle UnitsPatrolling in Uptown CharlotteTotal Sample(Q30) Mean Rating 2005 7.9 72%

  49. Been to Uptown Charlotte for Any Reason in Past YearTotal Sample(Q31) 2005

  50. Reasons for Being in Uptown Charlottein Past YearTotal Sample (Q32)

More Related