Connections a simple how to guide

1. Connectionsa simple how to guide • Everyone must participate, especially you the leader • Speak with your hospital leadership and identify points of contact • Decide on a tool to use for registration and documents • Develop a schedule and begin registration into clinical areas • Allow employees a choice according to their interest such as ED, OR, Lab, Nursing, Pharmacy, etc. • Spend a minimum of 4 hours shadowing • Set up an interactive site to have employees post feedback on their experience • Follow up immediately on any items clinicians need help with • Send thank you notes to all clinicians involved • Repeat annually CHIME Boot Camp

2. Customer Relationship Managementa simple how to guide • Identify all critical relationships • Assign team members to visit each person quarterly • Priorities: • Develop relationships • Understand strategies • High touch customer service • Use tool to gather and communicate results of meetings • Follow-up immediately on action items • Repeat CHIME Boot Camp