Playing Games: Project Management’s Next Innovation

Sheri Burgos sheri@vinezoom.com www.vinezoom.com/prelude Robert Castel robert@vinezoom.com www.vinezoom.com/prelude Hosted by… Playing Games: Project Management’s Next Innovation Donna Reed donna@AgilistaPM.com www.AgilistaPM.com

Webinar Outline Project Success Project Challenges Conflict Flash Points What’s The Solution? Enhance Project Team ESI Project Management Innovation Play Serious Games! Prelude Overview ESI & Prelude Project Teams and Prelude Project Team Benefits Conflict Management Project Conflict Managing Conflict Conflict Resolution & Team Building Case Study Conflict Management Innovation Q & A

Process People Project Success • Process + People • Both are integral. • To be effective, both must be in harmony. • How we communicate, relate to each other, trust one another, and collaborate are significant factors in delivering successful projects.

People Process Scope-Creep Project Challenges

Conflict Flash Points High project failure rate due to communication challenges • Interpersonal • Intergenerational • Interdivisional • Intercultural • Inability to communicate complexity and uncertainty

What’s The Solution?

ESI & Project Management Attentiveness Empathy Communication Teamwork Managing Conflict

Project Management Innovation Conflict Resolution Flexibility Resiliency Corporate Culture Collaboration Self Fulfillment Elevated Trust Virtual Interactions Process Driven Sustainability Communications Distributed Decision Making Command and Control Structured Approach PMBok Tools MS Project Management CMMI Prelude Web 2.0/3.0 PRINCE2 ITIL Primavera EPM Social Networking Serious Games Excel Email Community PMs Project Behaviours

Play Serious Games! You can discover more about a person in one hour of play than in a year of conversation ~ Plato ~ • Safe way to practice for ‘real life’ • Learning can be fun • Used in education, healthcare, the military ... • Many different applications • Ideal for enhancing Emotional & Social Intelligence

Prelude Overview • A team-based serious game • Fosters ESI Team Development • Easy-to-Implement • Fun-to-Play • Transformative

Module 1 Keynote Self Exploration Module 2 iTag Self Expression Module 3 weTag Teamwork Module 4 allTag Group Work ESI & Prelude SELF SOCIAL Empathy Self-Awareness Relationship Management Self-Management

Module 1 Keynote Self Exploration Module 2 iTag Self Expression Module 3 weTag Teamwork Module 4 allTag Group Work Project Teams & Prelude FORMING STORMING Social Identity Self Identity NORMING PERFORMING Group Affect Group Intelligence

Project Team Benefits • Learn individual & group assets/strengths • Better understand group diversity & interdependence • Improve negotiation, compromise, & collaborative skills • Accelerate group trust • Enhanced sense of achieving goals

Project Conflict • When two or more people disagree • Often induced by Change and/or Leadership (or lack there of) • People have valid approaches and earnest concerns and is an opportunity to explore and amplify success

Managing Conflict • Review the conflict landscape • Choose collaboration as the technique of choice • Negotiate with a positive focus • Encourage different opinions • Be team centric to help resolve the conflict

Conflict Resolution & Team Building • People have different styles (Gladwell’s Connectors, Mavens, Salesmen) • Reduce extreme behaviors • The project team’s style

Conflict Case Study • Business Analyst interprets business requirements literally (e.g. we need cloud computing to do X) • BA tends to emphasize Business political relationships as justifications for position • IT Architect has a longer-term strategic vision that considers evolutionary roadmaps for the business and technology • Architect uses technology jargon in stating position • General project team mood is detachment from the conversation as SME stake their ground • Creates feeling of individual project team views are unimportant, not solicited • Social loafing is prevalent with other cross-functional participants as they ‘wait’ for a reconciliation • Status updates give no indication of issues surfacing at the project team level • Conflict style is avoidance.

Conflict Case Study • Course of Action • Acknowledge the conflict is prevalent and it’s the project team’s responsibility to collectively resolve • Engage the participants in a collaborative forum to review • Messaging to both groups are positive (e.g. Collaborative Meeting to Analyze Cloud Computing Solution) • Request documentation representing both sides of issue to be available for the project team members • All core project team members are expected to contribute • Repeat until a resolution is reached. • Escalate only if a resolution is not reached. • When the entire project team becomes a part of solutioning their commitment is stronger thereafter

Conflict Management Innovation Empathy Assertiveness Impulse Control Escalations Emotional Self Awareness Optimism/Positive Mood Politics Trust Heroism Conflict Behaviours Collaboration Tools Resolution Priority Lists Issues Log Status Updates Change Management EQ Assessment Prelude

References & Resources Adams, S. L. and Anantatmula, V. (2010), Social and behavioral influences on team process. Project Management Journal, 41: 89–98. doi: 10.1002/pmj.20192. Clarke, Nicholas. Emotional Intelligence and Its Relationship to Transformational Leadership and Key Project Manager Competences. Project Management Journal, April 2010 Volume 41, Number 2. Discenza, R. & James Forman. Seven Cases of Project Failure: How to Recognize Them and How to Initiate Project Recovery. (2008). http://search.pmi.org/?q=From+Seven+Cases+of+Project+Failure%3a+How+to+Recognize+Them+and+How+to+Initiate+Project+Recovery McGongical, Jane. Reality is Broken. (2011). The Penquin Press. New York, New York. Schutt, S.A. A Strength-Based Approach to Career Development Using Appreciative Inquiry Presentation. (2007). . http://appreciativeinquiry.case.edu/practice/toolsModelsPPTsDetail.cfm?coid-11240 Smith, R. Productivity Games: Software Quality Through Fun and Play (2011). http://www.42projects.org/docs/Productivity%20Games%20-%20Improving%20Software%20Quality%20through%20Fun%20and%20Play_May_2011.pdf Thomas, K.W. Ph.D. Making Conflict Management a Strategic Advantage. http://www.psychometrics.com/docs/conflictwhitepaper_psychometrics.pdf. The Serious Games Initiative Emotional & Social Intelligence Positive Psychology Center http://www.seriousgames.orghttp://danielgoleman.info/http://www.ppc.sas.upenn.edu/index.html

Webinar Registrant Discount • Prelude Facilitated Workshops • Regular $500 • Discount 25% - $375 per player • Prelude Self Facilitated Project Team Kit • Regular $250 • Discount 25% - $187 per player • Prelude Discount can be purchased until July 31, 2011 • Email info@vinezoom.com

Q & A • Vinezoom Offers: • Free Consultation • Prelude Facilitated • Workshops • Prelude Self Facilitated • Project Team Kit • Project Management • Services For more information: Email -info@vinezoom.com Website - http://www.vinezoom.com/prelude

PDU Information • You have earned 1 PDU for this webinar • If attending LIVE: “CATEGORY B: Continuing Education“ • If recording: “CATEGORY C: Self-Directed Learning” • Provider name: Vinezoom • Address: P.O. Box 118 • City: Bradford • State/Province: Ontario • Zip/Postal code: L3Z 2A7 • Country: Canada • Phone number: 647-966-5653 • URL: http://www.vinezoom.com/prelude • E-mail address: info@vinezoom.com

Playing Games: Project Management’s Next Innovation Sheri Burgos sheri@vinezoom.com www.vinezoom.com/prelude Robert Castel robert@vinezoom.com www.vinezoom.com/prelude Hosted by… Donna Reed donna@AgilistaPM.com www.AgilistaPM.com

Playing Games: Project Management’s Next Innovation