Based on the Book by Daniel Goleman

1. Bonnie Black John J. Heldrich Center for Workforce Development at Rutgers University through EASTBAY Works, Session 1 2003 - 2004 Based on the Book by Daniel Goleman

3. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 The New Yard Stick Once upon a time we were taught that education and technical skills were a permanent ticket to success This may come as a shock to some, but������ No one is guaranteed a job anymore It is no longer about how smart we are, or our training and expertise, it is about how we handle ourselves with each other! We need to be able to be part of a team, but also be able to move on and be self-sufficient

4. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Success takes more than intellectual excellence or technical prowess We need another sort of skill to survive - Internal qualities: Resilience Initiative Optimism Adaptability

5. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 � Labor Market Flexibility� The Churning of Jobs is a troubling fact of work life throughout the world The concept of a �job� is being replaced by portable (or transferable) skillsThese are the prime qualities that make us and keep us employable.

6. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 A Survey of American Employers reveals: Over 50% of employees lack motivation to keep learning and improving on their job 40% are not able to work cooperatively with fellow employees Only 19% applying for entry level jobs have self-discipline in work habits Most young people lack effective social skills A survey of American Employers reveals that:A survey of American Employers reveals that:

7. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 What Employers Want: A National Survey of Employers Hiring Entry Level Employees Says They Value: Ability To Learn on the Job Listening and Oral Communication Adaptability and Creative Responses to Setbacks and Obstacles Personal Management, Confidence Motivation to Work toward Goals, Sense of Working to Develop One�s Career Group and Personal Effectiveness, Cooperativeness and Teamwork, skills at Negotiating Effectiveness in the Organization, Wanting to Make a Contribution, Leadership Potential

8. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Report from Harvard Business School on What is Important Empathy Perspective Taking Rapport Cooperation

9. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Report from Harvard Business School on What is Important Employers Hiring MBA Students Desired: Communication Skills Interpersonal Skills and Initiative

10. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 CRISIS: Rising IQ/ Dropping EQ Since 1918, (first IQ test) the average IQ score in the US has risen 24 points, with a similar rise around the world. HOWEVER��������. As IQ is rising, EQ is declining On average, children are growing more lonely and depressed, more angry and unruly, nervous and worry prone, more impulsive and aggressive

11. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Mike Tyson and his Very Expensive Amygdala Hi-jack In the 1997 heavyweight boxing title match anyone remember what happened to Mike? (Hint: Evander Holyfield?) Tyson became enraged when Holyfield head butted him, and bit off a chunk of his ear, costing him $3 million and a year�s suspension Tyson became enraged when Holyfield head butted him, and bit off a chunk of his ear, costing him $3 million and a year�s suspension

12. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 What is the Amygdala? Located in the ancient emotional brain, the alarm circuitry centers on a series of structures that ring the brain stem, known as the Limbic System, it�s the brain�s alarm center. The prefrontal area (exec center) links to the amygdala through a neural �superhighway�. This alarm center had immense survival value during the 1,000,000 years of evolution. It is the emotional memory bank, storing all our moments of hope and fear, triumph and failure, etc.

13. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Am I it�s Prey or Is it Mine? In this case, Holyfield had head-butted Tyson once before and he lost the match, his amygdala flooded, and he �snapped�. Although the crisis response follows that ancient strategy � it heightens acuity, stops complex thought, and triggers knee-jerk response, but this can be bad for modern work life. ?

14. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 The Brain Under Stress Have you ever gotten up to give a speech, and just when all eyes were on you,�you had no idea what you were going to say? Studies of the brain show that stress undermines the pre-frontal lobes, the �executive center� just behind the forehead. This is the site of �working memory�, the capacity to pay attention. It has been proven yjay children who grow in stressful home situations have more learning disabilities than children from healthy homes.It has been proven yjay children who grow in stressful home situations have more learning disabilities than children from healthy homes.

15. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Emotions Boiling Over When stresses pile up they seem to multiply, flooding us with stress hormones, CRF and Cortisol, stealing resources from the intellect, shunting them to the senses (to prepare us for disaster.)

16. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 As poet Charles Bukowski said, �It�s not the big things that send us to the madhouse, not the loss of a love, but the shoelace that breaks when there�s no time left!�

17. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Emotional Competence Framework These Personal Competencies determine how we manage ourselves: Self Awareness: Knowing one�s internal preferences, resources and intuitions Self-Regulation: Managing one�s internal states Motivation: Emotional tendencies that facilitate reaching goals

18. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Self Awareness includes: Emotional awareness; Recognizing one�s emotions and their effects Self-assessment; Knowing one�s strengths and limits Self confidence; A strong sense of one�s self-worth and capabilities

19. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Self-Regulation includes: Self Control: Keeping disruptive impulses in check Trustworthiness: Maintaining standards of honesty and integrity Conscientiousness: Taking responsibility for personal performance Adaptability: Flexibility in handling change Innovation: Being comfortable with novel ideas and new approaches

20. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Motivation Achievement Drive: Striving to meet or improve a standard of excellence Commitment: Aligning with the goals of the organization or group Initiative: Readiness to act on opportunities Optimism: Persistence in pursuing goals despite obstacles and setbacks

21. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Empathy: Awareness of others� feelings and needs Social Skills: Adeptness at inducing desirable responses in others

22. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Empathy includes: Understanding Others: Sensing others� feelings, perspectives and concerns and taking an active interest in them Developing Others: Sensing others� development needs and bolstering their abilities Service Orientation: Anticipating, recognizing, and meeting customer�s needs Political Awareness: Reading a group�s emotional currents and power relationships

23. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Social Skills include: Influence Communication Conflict Management Leadership Change Catalyst Building Bonds Collaboration/Cooperation Team Capabilities

24. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004

25. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Practical Intelligence Exercise Based on a true story. He showed it on a Holy day, when he knew no one would come to see it.Based on a true story. He showed it on a Holy day, when he knew no one would come to see it.

26. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Taking the Organizational Pulse One Largely noted pulse of an organization�s viability can be read in the emotional states of those who work in them. Systems Theory tells us that to ignore any significant data is to limit understanding.

27. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 ��Leadership Expert Warren Bennis A consultant was called in to see why the accident rate was so high in a Petro Chemical Plant. He found that due to the macho nature of the industry, guys don�t acknowledge their feeling. If someone comes in worried about a child, upset about an argument with his wife, his work mates didn�t ask how he was doing. The result was pre-occupation and increased accidents. The Co. initiated a series of workshops regarding feelings and consequences of withholding them , and the safety record improved. (p. 278 EI at Work) A consultant was called in to see why the accident rate was so high in a Petro Chemical Plant. He found that due to the macho nature of the industry, guys don�t acknowledge their feeling. If someone comes in worried about a child, upset about an argument with his wife, his work mates didn�t ask how he was doing. The result was pre-occupation and increased accidents. The Co. initiated a series of workshops regarding feelings and consequences of withholding them , and the safety record improved. (p. 278 EI at Work)

28. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 E I has as much to do with knowing when and how to express emotion as it does with controlling it. An experiment Yale had a group of volunteers play the role of managers who came together in a group to give bonuses to their subordinates. An actor was planted among them, who always spoke first. In some groups the actor projected cheerful enthusiasm, in others relaxed warmth, in others depressed sluggishness, and in still others hostile irritability. Results showed that the actor was able to infect the group with his emotion, and good feelings led to improved cooperation, fairness, and overall group performance. In fact, the cheerful groups were better able to distribute the money fairly.

29. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 Controlling Emotion It has been found that the most effective leaders in the US Navy were warmer, more outgoing, emotionally expressive, dramatic, and sociable. Marshmallow experiment results.Marshmallow experiment results.

30. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 THE BOTTOM LINE The good news is that emotional intelligence can be learned. Individually we can add these skills to our tool kit for survival in these tumultuous times Having these capabilities offers us a way to survive with our humanity and sanity intact, no matter where we work.

31. Bonnie Black, John J. Heldrich Center for Workforce Development at RutgersUniversity through EASTBAY Works, Session 1 2003 - 2004 As work changes, these human capacities can help us not just compete, but also nurture the capacity for pleasure, even JOY in our work and or lives.