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Consumer Protection Regulation for Low Access Environments

Consumer Protection Regulation for Low Access Environments. Smart Campaign Isabelle Barrès. Client protection regulation and supervision Norms and codes of conduct for the industry Financial education for clients. 3 pillars. Client Protection: 3 pillars.

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Consumer Protection Regulation for Low Access Environments

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  1. Consumer Protection Regulation for Low Access Environments Smart Campaign Isabelle Barrès

  2. Client protection regulation and supervision • Norms and codes of conduct for the industry • Financial education for clients 3 pillars Client Protection: 3 pillars Regulators (Central Banks, Governments, Client protection agencies) clients) Actors Codes of conduct, voluntary involvement of financial service providers Clients (individuals or entreprises) and client protection agencies Technical and financial partners Inter disciplinary questions Stability of the financial system, access to financial services, job creation, development of micro, small and medium enterprises, etc.

  3. Client Protection Principles • Appropriate product design and delivery • Prevention of over-indebtedness • Transparency • Responsible pricing • Fair and respectful treatment of clients • Privacy of clients data • Mechanisms for complaint resolution

  4. Client Protection Standards

  5. Client Protection Standards

  6. Client Protection Standards

  7. Client Protection Standards

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