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Insights

Insights. 20 June 2016. Tunstall Healthcare’s vision. Tunstall’s vision is to give people the freedom to live as independently, securely, healthily and happily as they are able. Tunstall supports a large client and user base. 2.7m Connected Care hubs supplied.

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Insights

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  1. Insights 20 June 2016

  2. Tunstall Healthcare’s vision Tunstall’s vision is to give people the freedom to live as independently, securely, healthily and happily as they are able.

  3. Tunstall supports a large client and user base 2.7mConnected Care hubs supplied 12,000Business clients useTunstall’s products and services Tunstall directly monitors915,000service users globally1via 15 contact centres 230,000patients supportedby NurseCall systems 530,000users reside inAssisted Living schemes 84,500individual B2C users payTunstall to support them2 250 monitoring centres useTunstall software to monitor780,000 users Source: Management estimates Notes: (1) Includes out of hours and disaster recovery support; (2) Includes users who pay in full and who co-pay

  4. Sensors have played an important part in enabling efficient and effective care for many years Connected Care Connected Health 1957 - ……….

  5. BUT THE LANDSCAPE IS CHANGING Traditionally proprietary systems Now Interconnected Interdependent Open

  6. IOT

  7. How could IOT transform the care landscape?

  8. There is a significant untapped opportunity for service extension IP – Tomorrow 94,000informal carers • 47,000 users today with one of Tunstalls customers • Opportunities exist to provide added-value services to key holders and informal carers/ family members to enhance peace of mind • These groups would be willing to pay for such added-value services e.g. medication management, supported hospital discharge, online information and befriending 70,500key holders Expanding the target market Today 47,000users 47,000users Assumptions 1.5 key holders per customer 2 informal carers per customer

  9. This wont take place using the traditional methods of sensoring It is bigger It is wider It is challenging WHY?

  10. IOT

  11. In addition changes to technology in PAN LAN WAN

  12. Existing Traditional AD Life Today

  13. Mum’s door has been left open for 30 minutes. Would you like to speak to her now? Click here Mum has not made a hot drink today. You haven’t had a hot drink today. Are you feeling ok? Would you like to speak to your daughter. Tomorrow - voice of support in the Connected Home

  14. From 1957 till now Tunstall has a huge amount of data How do we access it Who owns it How do we decipher it How do we make it valuable in delivering high quality cost effective care

  15. The move to IOT devices in a care environment is both inevitable and necessary How do we analyse existing data to build effective care systems? How do we integrate all the systems to offer this care? How do we deliver the care need to the right place at the right time?

  16. Care propositions span a spectrum of user needs and care settings Increasing need of individual Connected Care Tunstall’s propositions support individuals with lower levels of health and social care need, who are living more independently, through to those with higher dependency in hospital settings Hospital Connected Health Supported living environment Integrated NurseCall Systems Home Tunstall’s propositions allow the users to stay connected to their carers, relatives and healthcare professionals and receive support aligned to their level of need, regardless of their care setting Remote Patient Monitoring and Support Assisted Living Increasing separation from carer/support Technology is enabling people with greater levels of need to live more independently than was previously possible Allows transition in and out of differing care settings Independent Living

  17. Tunstall has a vision for the world of IOT – a journey intertwined with millions of different people • Connected person • Telecare devices minimise risks in-home • Location tracked and calls for help out of home • evolution of devices to IP-connected, enabling data, voice and video features • Proactive location-based services • Personalized healthcare programmes • Centralized device management & upgrade • Family • Contacted by Centre if user alerts raised • Alerted for unusual patterns of behaviour • Check and assist, minimising emergency escalation • View and assess behavioural data of individual at risk • Carers • Personal telecare aids care e.g. medication reminders • Secure door access • Smart geographic routing • Visit authentication/billing • Mobile alarm handling • Behavioural monitoring and virtual visits Telehealth monitoring Tunstall Services Platform Tunstall cloud-based services Customer Facing Applications Master Person Index Activity Monitoring Critical Comms Non-Critical Comms Triage Portals/UI APIs / Third Party Interfaces Service Bus Automated Decision Support Core Data Services & BI Service Management Audit Control Admin Device Management Managed Service Applications Telecare monitoring • Monitoring and response centre • 24/7 response to alarm sensor activations • Triage non-emergencies, escalate as required • Proactive health, wellbeing and programme compliance • Service-oriented data centric core providing a unified platform for integrated health & care service delivery • Data aggregation and analytics • Analyse behavioural data to alert unusual patterns • Connected Home • Intelligent use of telecare sensors for risk management • Personal safety through sensors for falls, fire, etc. • Integrated security and door access • Integrated to smart home control & IoT devices • Risk-based behaviour monitoring • Sample solutions • Current • Emergent

  18. Care is a complete system • Consumer • Commissioner • Carer FREEDOM to leave their home whenever they wish ENGAGED with social events and access to their community IN CONTROL support to manage a heavy and increasing workload INDEPENDENT help only whenyou need it WELL-BEING Information and support to lead a healthier lifestyle PEACE OF MIND their loved one is safe and well

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